Interpretations of Survey Results From Exhibit 1

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Interpretations Of Survey Results From Exhibit 1

(Dabur) Real Paper Boat Tropicana RANK of Paper Boat


compared to other
competitors

Overall SENSE score 39.05 38.87 40 3

Overall FEEL score 40.92 43.36 42.21 1

Overall THINK score 38.87 37.48 37.83 3

Overall ACT score 42.94 43.93 42.86 1

Overall RELATE score 18.58 19.59 18.34 1

• It can be observed that Paper Boat is beating its competitors in terms of FEEL, ACT and
RELATE scores
• Paper Boat has ranked last in terms of SENSE, and THINK aspects of Experiential Marketing
Other Interpretations From The Survey
Some other points of concern for Paper Boat as observed from Exhibit 1 are:

SENSE:
• Paper Boat is perceived to be less healthy than its competitors
• Respondents feel like Paper Boat is less nutritious than competitors
• Respondents feel like Paper Boat provides lesser energy than competitors

THINK
• Respondents feel like Paper Boat has lesser availability compared to competitors
• Respondents don’t feel like Paper Boat is more than just a drink

ACT
• Health is not one of the main reason for purchasing compared to competitors
• Respondents don’t feel like Paper Boat provides measurable functional benefits
• One of the restrictions to purchasing Paper Boat is its lesser availability compared to competitors
Implications Observed From Exhibit 1
• Paper Boat has ranked lesser in the SENSE component compared to its competitors. The customer
perceive that the product is less healthier and provides lesser nutrition and energy compared to
competitors. The company has some problems in terms of differentiating its products based on these
sensory components
• Another major cause for concern is that the respondents complained about the lack of availability of
product which is affecting how they think about the product and their purchasing behaviour. The
company should resolve any issues it is facing in its supply chain and distribution network
• The brand is perceived as just a drink company and respondents do not think of it as more than a drink.
This is an area of opportunity through which the company can align itself towards Indian traditions and
values to make its customers look beyond the sensory aspects and associate the brand with a
cause/purpose
Insights From Consumer Behaviour To Help Brand Positioning
• The highest rated mean scores across all brands on statements regarding their activities, interests,
opinions were as follows:
 I read – books, blogs and magazines – just to know
 I like to keep myself updated
 We should be updated with different aspects and issues in the society
• Similarly, high scores regarding how discussions help gain knowledge and how they support a free
world with rights to freedom and expression were seen. Relatively high scores were also seen for how
the respondents enjoy learning about people and their lives; and a desire to understand deeper things
behind religion, culture, etc.
• Respondents also scored high on art related aspects. They like Indian songs, liked to collect art (songs,
movies, poster/paintings, etc.), and felt emotionally involved with art as it made them feel
satisfied/pleasure.
Insights From Consumer Behaviour To Help Brand Positioning
• Regarding their concept of self, they scored comparatively high on being individualistic and
independent; and preferred to decide what’s right or wrong for them on their own and not let other
people do it for them. Also, they felt that the way they looked was important to them. They scored
comparatively low on associating drinks with their sense of self and identity.
• As can be seen from the above consumer behaviour insights, we can draw some conclusions regarding
their behaviour which can help us with the brand positioning.
 The target consumers are highly curious who place a high priority on keeping themselves
knowledgeable about current and relevant issues and are interested in art, culture, religion.
 They are individualistic and independent and do not base their sense of self and identity on
their drinks.
• Thus, in addition to their nostalgic positioning, Paper Boat can reinvent itself by positioning itself as a
brand which is curious, progressive, sophisticated, cultured, artistic, individualistic and independent.
Recommendations For Paper Boat

• Paper Boat boasts its success from a fancy and attention seeking name, different packaging from others
and completely unique recipes made from natural ingredients Paper boat followed Blue Ocean Strategy
• Flavours in both Sweet/Chilly has separate fan base and also diabetic patients can also consume it
• The pricing of PB is very high, it has to justify the price point to the customers
• Expansion to more retail stores and tier 2,3 cities as well
• PB distinguishes itself with emotional connect (can be more evident from Exhibit 2) it should also pull
in features of all natural ingredients and healthy choice
• The Niche marketing wont be good for a long term strategy when the market hits saturation, the
chances of survival decreases if it solely depends on niche
• More Snacking products to its portfolio like paper boat chikki
Thank You!

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