1

Assuming the Role of

the Systems Analyst
• 2 mid terms
• 9/3 first mid (8th week)
• 6/4 Second mid ( 12th week)
• 1 quiz
• 1 assignment
• 20 lab
• My email: [email protected]
Major Topics

• Fundamentals of different kinds of

information systems
• Roles of systems analysts
• Phases in the systems development life
cycle as they relate to Human-Computer
Interaction (HCI) factors
• Computer-Aided Software Engineering
(CASE) tools
Systems Analysts Recommend, Design, and
Maintain Many Types of Systems for Users

• Transaction Processing Systems (TPS)

• Office Automation Systems (OAS)
• Knowledge Work Systems (KWS)
• Management Information Systems (MIS)
• Decision Support Systems (DSS)
• Expert Systems (ES)
• Executive Support Systems (ESS)
• Group Decision Support Systems (GDSS)
• Computer-Supported Collaborative Work Systems
(CSCWS)
 A systems analyst
may be involved with
Strategic
Level
any or all of these
systems at each
organization level
Higher Level

Knowledge
Level

Operational
Level

1-5
Operational Level

• Transaction Processing System (TPS)

• Process large amounts of data for routine business
transactions
• Boundary-spanning
• Support the day-to-day operations of the company
• Examples: Payroll Processing, Inventory
Management
Knowledge Level

• Office Automation System (OAS)

• Supports data workers who share information, but do not
usually create new knowledge
• Examples: Word processing, Spreadsheets, Desktop
publishing, Electronic scheduling, Communication through
voice mail, Email, Video conferencing
• Knowledge Work System (KWS)
• Supports professional workers such as scientists, engineers,
and doctors
• Examples: computer-aided design systems, virtual reality
systems, investment workstations
Higher Level

• Management Information System (MIS)

• Support a broad spectrum of organizational tasks including
decision analysis and decision making
• Examples: profit margin by sales region, expenses vs.
budgets
• Decision Support System (DSS)
• Aids decision makers in the making of decisions
• Examples: financial planning with what-if analysis, budgeting
with modeling
• Expert System (ES)
• Captures and uses the knowledge of an expert for solving a
particular problem which leads to a conclusion or
recommendation
• Examples: MYCIN, XCON
Strategic Level

• Executive Support System (ESS)

• Helps executives to make unstructured strategic decisions in
an informed way
• Examples: drill-down analysis, status access
• Group Decision Support System (GDSS)
• Permit group members to interact with electronic support
• Examples: email, Lotus Notes
• Computer-Supported Collaborative Work System
(CSCWS)
• CDCWS is a more general term of GDSS
• May include software support called “groupware” for team
collaboration via network computers
• Example: video conferencing, Web survey system
Integrating New Technologies
into Traditional Systems
• Ecommerce and Web Systems
• Enterprise Resource Planning Systems
• Wireless Systems
• Open Source Software
• Need for Systems Analysis and Design
Figure 1.2 Systems analysts need to be aware
that integrating technologies affects all types of
systems
Ecommerce and Web Systems

• Benefits
• Increasing user awareness of the availability of a
service, product, industry, person, or group
• The possibility of 24-hour access for users
• Improving the usefulness and usability of interface
design
• Creating a system that can extend globally rather
than remain local, thus reaching people in remote
locations without worry of the time zone in which
they are located
Enterprise Resource Planning
Systems (ERP)
• Performs integration of many
information systems existing on
different management levels and within
different functions
• Example: SAP, Oracle
Wireless Systems

• System analyst may be asked to design

standard or wireless communication networks
that integrate voice, video and email into
organizational intranets or industry extranets
• System analyst may also be asked to develop
intelligent agents
• Example: Microsoft's new software based on
Bayesian statistics
• Wireless communication is referred as m-
commerce (mobile commerce)
Open Source Software

• An alternative of traditional software

development where proprietary code is
hidden from the users
• Open source software is free to distribute,
share and modify
• Characterized as a philosophy rather than
simply the process of creating new software
• Example: Linux Operating System, Apache
Web Server, Mozilla Firefox Web browser
Need for Systems Analysis and
Design
• Installing a system without proper planning
leads to great user dissatisfaction and
frequently causes the system to fall into
disuse
• Lends structure to the analysis and design of
information systems
• A series of processes systematically
undertaken to improve a business through
the use of computerized information systems
Roles of the Systems Analyst

• The analyst must be able to work with

people of all descriptions and be
experienced in working with computers
• Three primary roles:
• Consultant
• Supporting Expert
• Agent of change
Qualities of the Systems Analyst

• Problem solver
• Communicator
• Strong personal and professional ethics
• Self-disciplined and self-motivated
Systems Development Life Cycle
(SDLC)
• The systems development life cycle is a
phased approach to solving business
problems
• Developed through the use of a specific
cycle of analyst and user activities
• Each phase has unique user activities
Figure 1.3 The seven phases of the
systems development life cycle
Identifying Problems,
Opportunities, and Objectives
• Activity:
• Interviewing user management
• Summarizing the knowledge obtained
• Estimating the scope of the project
• Documenting the results
• Output:
• Feasibility report containing problem definition
and objective summaries from which management
can make a decision on whether to proceed with
the proposed project
Determining Human Information
Requirements
• Activity:
• Interviewing
• Sampling and investing hard data
• Questionnaires
• Observe the decision maker’s behavior and environment
• Prototyping
• Learn the who, what, where, when, how, and why of the
current system
• Output:
• Analyst understands how users accomplish their work when
interacting with a computer; and begin to know how to make
the new system more useful and usable. The analyst should
also know the business functions and have complete
information on the people, goals, data and procedure involved
Analyzing System Needs

• Activity:
• Create data flow diagrams
• Complete the data dictionary
• Analyze the structured decisions made
• Prepare and present the system proposal
• Output:
• Recommendation on what, if anything,
should be done
Designing the Recommended
System
• Activity:
• Design procedures for data entry
• Design the human-computer interface
• Design system controls
• Design files and/or database
• Design backup procedures
• Output
• Model of the actual system
Developing and Documenting
Software
• Activity:
• System analyst works with programmers to develop any
original software
• Works with users to develop effective documentation
• Programmers design, code, and remove syntactical errors
from computer programs
• Document software with help files, procedure manuals,
and Web sites with Frequently Asked Questions
• Output:
• Computer programs
• System documentation
Testing and Maintaining the
System
• Activity:
• Test the information system
• System maintenance
• Maintenance documentation
• Output:
• Problems, if any
• Updated programs
• Documentation
Implementing and Evaluating the
System
• Activity:
• Train users
• Analyst plans smooth conversion from old
system to new system
• Review and evaluate system
• Output:
• Trained personnel
• Installed system
The Impact of Maintenance

• Maintenance is performed for two

reasons
• Removing software errors, and
• Enhancing existing software
• Over time the cost of continued
maintenance will be greater than that of
creating an entirely new system. At that
point it becomes more feasible to
perform a new systems study
Case Tools

• CASE tools are productivity tools for

systems analysts that have been created
explicitly to improve their routine work
through the use of automated support
• Reasons for using CASE tools
• Increasing Analyst Productivity
• Improving Analyst-User Communication
• Integrating Life Cycle Activities
• Accurately Assessing Maintenance Changes
Case Tool Classifications

• Upper CASE tools perform analysis

and design
• Lower CASE tools generate
programs from CASE design
• Integrated CASE tools perform both
upper and lower CASE functions
Upper CASE Tools

• Create and modify the system

design
• Help in modeling organizational
requirements and defining system
boundaries
• Can also support prototyping of
screen and report designs
Lower CASE Tools

• Lower CASE tools generate

computer source code from the
CASE design
• Source code is usually generated in
several languages
Object-Oriented Systems Analysis
and Design
• Alternate approach to the structured approach of
the SDLC that is intended to facilitate the
development of systems that must change
rapidly in response to dynamic business
environments
• Analysis is performed on a small part of the
system followed by design and implementation.
The cycle repeats with analysis, design and
implementation of the next part and this repeats
until the project is complete
Summary

• Information is a key resource

• Systems analysts deal with many types of
information systems
• Integration of traditional systems with new
technologies
• Roles and qualities of the systems analyst
• The systems Development Life Cycle
• CASE tools
• Alternatives to structured analysis and design
and to the SDLC