Current Trends in Tourism and Hospitality

Current trends and issues in the
tourism and hospitality industry

ISSUES OF TOURISM
INTRODUCTION
• Hospitality means providing service to others,as well
as demonstrating consistent excellence and quality. It
should also mean profitably providing value at any
price level, while demonstrating your own unique
points of distinction. Most of all, hospitality should be
a “place”, where people can still be exceptional
individuals and they can extend their own personality
and style (Hogan, 2008).The hospitality industry is
part of a huge group of companies known as travel and
tourism industry, which provides the necessary or
desirable goods and services to travellers.
ISSUES OF TOURISM
These issues can be categorized under the
following headlines
• Marketing
• Legal
• Human Resources
• Operation
• Consumer Affairs
Marketing Issues
• You are a visitor, and what you do while visiting
istourism. Individuals and organizations at your
destination promoted those activities through
advertising or other forms of marketing.
Changing Demographics
• Changing demographics and the growing
recognition that driversity is crucial to
organizational success has changed the review of
diversity programs from vihicles for social
responsipility tobusiness n ecessities.
Changing Vacation Partnner
Market segmentation
• is the process of dividing a broad consumer or
business market, normally consisting of existing
and potential customers, into sub-groups of
consumers (known as segments) based on some
type of shared characteristics.
Maturation in Segment of the Fast – Food
Idustry
Consolidation in the Commercial Lodging
Industry
Frequent Guest Programs
Legal Issues
Liquor
• A liquor licence authorises the consumption of
liquor and sale of liquor for consumption on the
premises at any time with or ancillary to a
genuine meal.
Ethics in the Tourism Industry
• As a fundamental frame of reference for
responsible and sustainable tourism, the Global
Code of Ethics for Tourism (GCET) is a
comprehensive set of principles designed to
guide key-players in tourism development.
Human Resources Issues
Sexual Harasment
• Sexual harassment is bullying or coercion of a
sexual nature, or the unwelcome or
inappropriate promise of rewards in exchange
for sexual favors. In most modern legal contexts,
sexual harassment is illegal.
Employe Turnover
• Employee turnover refers to the number or
percentage of workers who leave an organization
and are replaced by new employees.
Employee Assistance Program
• An Employee Assistance Program (EAP) is a
voluntary, work-based program that offers free
and confidential assessments, short-term
counseling, referrals, and follow-up services to
employees who have personal and/or work-
related problems.
Employee Emppowerment
• Empowerment in the workplace is an often-
misunderstood concept. Employee
empowerment is a term that many managers
and organizati ons think they understand, but
few actually do, and even fewer really put into
practice.
Opperattion Issues
Automation
• Automation or automatic control, is the use
of various control systems for operating
equipment such as machinery, processes in
factories, boilers and heat treating ovens,
switching on telephone networks, steering and
stabilization of ships, aircraft and other
applications and vehicles with minimal or
reduced human intervention.
Smoking / No Smoking Areas
• Smoking is a practice in which a substance is
burned and the resulting smoke breathed in to
be tasted and absorbed into the bloodstream.
Sanitation and Public Health
• The mission of the Public Health Sanitation
Program is to protect the health and safety of the
people of Texas.
Recycling Solid Waste
• This self-paced course will provide you with all
the knowledge and practical tools needed to start
living a zero waste lifestyle.
Consumer Affaires Issues
Fire and Safety
• Fire safety is the set of practices intended to
reduce the destruction caused by fire.
Truth in Menus
• To misrepresent m enu items is a violation of
what is known as Truth in Menu laws.
Diet Nutrion Health
• Good nutrition is one of the keys to a healthy
life.
Thank you

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tourism and hospitality industry

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