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Communication Channels

What are communication channels and their different type. How these channels help us in different scenarios.

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HamzaJaved
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914 views12 pages

Communication Channels

What are communication channels and their different type. How these channels help us in different scenarios.

Uploaded by

HamzaJaved
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Communication Channels

Content

• What are Communication Channels


• Different Communication Channels
• Barriers to Effective Communication
• Barriers to Communication in an Organization
• Importance
What are Communication Channels

Communication channels are the means through


which people in an organization communicate.
Thought must be given to what channels are used
to complete various tasks, because using an
inappropriate channel for a task or interaction can
lead to negative consequences.
Different Communication Channels

• Face-to-Face or Personal Communication


• Broadcast Media Communications
• Mobile Communications Channels
• Electronic Communications Channels
• Written Methods of Communication
Different Communication Channels

• Face-to-Face or Personal Communication


Face-to-face or personal communication is one of
the richest channels of communication that can be
used within an organization. Physical presence, the
tone of the speaker's voice and facial expressions
help recipients of a message interpret that
message as the speaker intends
Different Communication Channels

• Broadcast Media Communications


TV, radio and loud speakers all fall within the
broadcast media communication channel. These
types of media should be used when addressing a
mass audience. Businesses seeking to notify
customers of a new product may advertise or do
promotions using a broadcast channel
Different Communication Channels

• Mobile Communications Channels


A mobile communication channel should be used
when a private or more complex message needs to
be relayed to an individual or small group. A
mobile channel allows for an interactive exchange
and gives the recipient the added benefit of
interpreting the speaker's tone along with the
message
Different Communication Channels

• Electronic Communications Channels


Electronic communication channels encompass
email, Internet, intranet and social media
platforms. This channel can be used for one-on-
one, group or mass communication. It is a less
personal method of communication but more
efficient.
Different Communication Channels

• Written Methods of Communication


Written communication should be used when a
message that does not require interaction needs to
be communicated to an employee or group.
Policies, letters, memos, manuals, notices and
announcements are all messages that work well for
this channel
Barriers to Effective Communication

• Physical Barriers
• Psychological Barriers
• Organizational Barriers
• Semantic Barriers
Major Barriers to Upward Communication
in an Organization
• Communication Medium
• Filtering
• Education or Experience
• Cultural Differences
Importance

• Effective communication plays an important


role in business to inform and influence
behavior. Communication channels refer to the
medium you use to send a message, such as the
telephone or email. Effective communication
requires selecting an appropriate communication
channel to send your message.

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