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    Continuous Process Improvement: Subject: Total Quality Management Instructor: Sumera Kazi

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    dua tanveer
    This document discusses continuous process improvement. It outlines five ways to improve any process: reduce resources, reduce errors, meet or exceed expectations, make the process safe, and make the process satisfying. The Juran Trilogy of planning, control, and improvement is also described. Strategies for process improvement include repairing issues, refining incremental changes, renovating with major breakthroughs, and reinventing with new outputs. Problem types and Deming's PDSA cycle for problem solving are also covered. Kaizen and Six Sigma approaches to improvement are compared.

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    Continuous Process Improvement: Subject: Total Quality Management Instructor: Sumera Kazi

    Uploaded by

    dua tanveer
    35 views10 pages
    This document discusses continuous process improvement. It outlines five ways to improve any process: reduce resources, reduce errors, meet or exceed expectations, make the process safe, and make the process satisfying. The Juran Trilogy of planning, control, and improvement is also described. Strategies for process improvement include repairing issues, refining incremental changes, renovating with major breakthroughs, and reinventing with new outputs. Problem types and Deming's PDSA cycle for problem solving are also covered. Kaizen and Six Sigma approaches to improvement are compared.

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    This document discusses continuous process improvement. It outlines five ways to improve any process: reduce resources, reduce errors, meet or exceed expectations, make the process safe, and make the process satisfying. The Juran Trilogy of planning, control, and improvement is also described. Strategies for process improvement include repairing issues, refining incremental changes, renovating with major breakthroughs, and reinventing with new outputs. Problem types and Deming's PDSA cycle for problem solving are also covered. Kaizen and Six Sigma approaches to improvement are compared.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    35 views10 pages

    Continuous Process Improvement: Subject: Total Quality Management Instructor: Sumera Kazi

    Uploaded by

    dua tanveer
    This document discusses continuous process improvement. It outlines five ways to improve any process: reduce resources, reduce errors, meet or exceed expectations, make the process safe, and make the process satisfying. The Juran Trilogy of planning, control, and improvement is also described. Strategies for process improvement include repairing issues, refining incremental changes, renovating with major breakthroughs, and reinventing with new outputs. Problem types and Deming's PDSA cycle for problem solving are also covered. Kaizen and Six Sigma approaches to improvement are compared.

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    © All Rights Reserved
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    Download as pptx, pdf, or txt
    of 10

    Chapter 5

    Continuous Process Improvement

    Subject: Total Quality Management


    Instructor: Sumera kazi
    Chapter 5
    Continuous Process Improvement

    Eliminate waste and rework Work as a Process


    Reducing unvalued activities Improvement
    Efficient, effective, adaptable
    Eliminate nonconformities Focus on changing needs
    Maintaining constructive dismissal
    ve:
    pro rk
    Im n wo Use benchmarking to get competitive advantage
    w s
    O ces Innovate
    p to get breakthrough
    • o o u
    Pr rk-gr Incorporate lessons learned from past
    • o
    W
    • Using SPC and QFD to get accuracy
    Process
    • Business or production activities
    • Purchasing, accounting, marketing , manufacturing…
    • Basics equation
    Input Process Output 5-ways to improve any
    Materials People Products process
    Money Materials Services

    Inputs for other


    Data…. Equipment
    processes Meet or Make Make
    Reduce Reduce exceed
    resources errors expectati
    process Process
    Methods
    ons safe satisfying

    Measurement

    Environment
    B
    eti ng
    udg se meas n
    u re ment
    The Juran Trilogy
    in g →
    e xpen reductio Cost Orientation
    n
    Plan rol → → cost
    t t
    Con ovemen
    r
    Imp roc ess
    p
    a ncial
    Fin

    • Needs of external and


    Control • Remove bugs with TQM
    internal customers infrastructure through;
    • What you need to measure • Repair
    • Develop and
    and what is it’s unit? • Refinement
    accomplish • Determine item, set goals, • Renovation
    • Transfer to operate measure actual performance • reinvention
    and compare with standards
    and finally act on differences.

    Planning Improvement
    The Juran Trilogy
    Improvement Strategies
    1. Repair
    • Anything Broken must be fixed
    • Two levels of application
    • 1. If a customer receives damaged product: FIX IT (Temporary solution)
    • 2. Eliminate the root cause of the problem (long term solution)
    2. Refine
    • Continually improve the process that is not broken
    • Incremental improvements in products, processes, services
    • A strategy for both individuals & teams
    • Doing things just a bit quicker, better, easier or with less waste
    • Benefit: Little resistance from employees
    • Drawback: Gradual change might not be recognized or rewarded by
    management
    Improvement Strategies
    3. Renovate
    • Major break through improvements
    • Output may appear to be the same
    • Innovation & technology advancements are key factors in this approach
    • More expensive
    4. Reinvent
    • Most demanding strategy
    • Thinking process: Current approach will never satisfy customer requirements
    • A new output (product, service or activity) might be developed
    • Start with the imagination that previous system does not exist
    • Benefit: Potential competitive advantage
    • Drawback: Potential resistance from change/new product
    Types Of Problems

    • Compliance (Specified by standards)

    • Unstructured (Not specified by standards)

    • Efficiency (from operations viewpoint)

    • Process Design

    • Product Design
    The Deming’s PDSA
    Cycle &
    Problem Solving Method
    Plan
    1. Identify an Opportunity
    2. Analyze the process
    3.
    4.
    Develop optimal solution
    Implement
    Act Do
    5. Study the results
    6. Standardize solution
    7. Plan for future Study
    Identify an Opportunity again
    Kaizen Six Sigma
    “IMPROVEMENT” “ELIMINATE DEFECTS”
    Change For Better (3.4/M in production)

    When / Why After WW II 1986

    Philosophy Humanized workforce Command & Control

    How they achieved CEO → Janitor staff CEOs/ Executive leadership

    Emphasis Small incremental Big bold changes specifically done for project
    changes/improvements at business level by projects

    Processes Deming's PDSA Cycle Statistical based processes; DMAIC


    Define, measure, analyze, improve and control

    Key Feature CULTURE CHANGE DESIGNATED CHAMPIONS;


    BLACK AND GREEN BELTS

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