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Troubleshooting Common Computer Problems

This document provides tips for troubleshooting common computer problems. It describes identifying the specific problem, isolating components, and taking basic troubleshooting steps like restarting programs and the computer. Specific issues covered include non-working printers, frozen programs, non-responsive keyboards/mice, slow performance, and new hardware/software issues. It recommends checking connections, updating drivers, clearing temporary files, and disabling unused startup programs/services to improve performance.

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Jason Echevaria
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147 views23 pages

Troubleshooting Common Computer Problems

This document provides tips for troubleshooting common computer problems. It describes identifying the specific problem, isolating components, and taking basic troubleshooting steps like restarting programs and the computer. Specific issues covered include non-working printers, frozen programs, non-responsive keyboards/mice, slow performance, and new hardware/software issues. It recommends checking connections, updating drivers, clearing temporary files, and disabling unused startup programs/services to improve performance.

Uploaded by

Jason Echevaria
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TROUBLESHOOTING COMMON

COMPUTER PROBLEMS
HOW TO SOLVE A COMPUTER PROBLEM?

 Figure out which part of the system is malfunctioning.


 Need to check each component of the computer, unless it
is obvious where the problem is coming from.
 Isolating the problem will help you solve the problem
quickly.
 Knowing how to solve these problems with a shortcut,
perhaps using only a few keys on the keyboard can save
time and effort.
Backing up your important computer
files to another source will ensure that
if your problem cannot be corrected,
you will still have a safe copy of your
information.
BASIC TROUBLESHOOTING
STEPS
Close open programs and windows
you are not currently using
Make sure all of your cords or
connectors are connected properly.
Try to repeat the sequence of
commands you performed before the
problem occurred. See if this causes
the same response by your computer.
Press the F1 key to access the Help
window. You can search for a solution
to your problem once the Help window
appears.
If there is an error message, record the
full message for future reference.
Restart your computer to see if it
clears the problems. To restart your
computer, open the start window and
select the Restart button instead of the
Log Off button.
If restarting the computer does not
clear the problem, shutdown the
computer and then start it back up
again.
COMMON TECHNOLOGY
ISSUES
THE PRINTER IS NOT WORKING

 Check if the printer is turned on. If not, turn on and try again.
 Check if the printer has paper. If not, put paper in the paper tray and
try printing again.
 Check if the printer has a paper jam. If so, remove the paper, close the
printer, and try printing again.
 Ensure that all printer cables are properly connected.
 Turn off the printer and turn on again.
 Check to see if the a new printer driver is needed.
THE COMPUTER IS FROZEN. A PROGRAM
IS NOT RESPONDING
 Push the Ctrl, Alt and Delete keys at the same time. Then, start
the Task Manager, highlight the program’s name, and hit the End
Task button
 Perform a hard reboot by simply pressing the on/off button to
turn off the computer manually. This action should only be done
as a last resort if you have an unresponsive program or critical
error. This process could cause data loss or corruption.
 Once the computer is responding again, run a virus check.
THE KEYBOARD IS NOT WORKING

 Make sure the keyboard is connected to the computer. If not,


connect it to the computer.
 If you are using a wireless keyboard, try changing the batteries.
 If one of the keys on your keyboard gets stuck, turn the computer
off and clean with a damp cloth.
 Use the mouse to restart the computer.
NEW HARDWARE OF SOFTWARE IS
WORKING INCORRECTLY
 Verify your computer meets the requirements of the program or
utility.
 Uninstall and install the program
 There could be a conflict with another installed program and you
should contact you system administrator.
THE MOUSE IS NOT WORKING
CORRECTLY.
 Check if the mouse is securely plugged into the computer. If not,
plug it in completely.
 Check to see if the cord has been damaged. If so, the mouse may
need replacement.
 If you are using a wireless mouse, try pushing the connection
button on the underside of the mouse to reestablish a connection.
 Clean the mouse, especially on the bottom.
THE COMPUTER IS SLOW

 Restart your computer


 Verify that there is at least 200-500 MB of free hard drive space.
To do so, select start and click on MyComputer or Computer.
Then highlight the local C drive by clicking on it once. Select
the Properties button at the top left-hand corner of the window;
this will display a window showing how much free and used
space you have.
 If you need to recapture space:
Empty you recycle bin by right-clicking on the Recycle Bin Icon
(usually on the desktop), then selecting Empty Recycle Bin.
Check your mail files. Remove any large attachments and delete
unused mail.
Images and videos take up a lot of space, so consider moving
those to an external drive.
Remove temporary files from the Internet. To do so:
• Click Start button | My Computer or Computer
• Click Open Control Panel at the top the windows.
• Click Network | Internet | Internet Options
• Select the General tab and click Delete under Browsing History
Perform a disk cleanup. To do so:
• Click Start button | My Computer or Computer
• Highlight the local C drive by clicking on it once.
• Select the properties button at the top left of the window.
• Go to the General tab and select Disk Cleanup.
• Once the Disk cleanup finishes running, click on clean up System Files; this will
delete any unnecessary system-related files in gaps or spaces within the file.
Information in computer files changes often, resulting in gaps or
spaces within the file. This takes up more space on the computer
and can cause the computer to slow down. To reclaim these gaps
in space , run disk defrag. To do so:
• Click Start | My Computer or Computer
• Highlight the local C drive by clicking on it once
• Select the properties button at the top left of the window
• Go to the Tools tab and select Run Defragmentation
 Old or unused programs that aren’t being used may still have
components running behind the scenes when you start your
computer, which can slow down the system. You can prevent
these programs from running when you start your computer by
removing unused shortcuts and turning off unused program
services.
Remove unused shortcuts from Windows startup
• Click Start button | Select All Programs | Click Startup
• Right-click the shortcuts that you do not use and click delete
Disable unused program services
• Click Start button | Control Panel | Administrative Tools | Services
• For each program/service that you are certain

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