Presentation on Communication and

Communication Skills.
By,
Group -1
Members are
1. Talented Trushit Shah
2. Kind Krunal Katwala
3. Loveable Lajja Shah
4. Smart Siddharth Jain
5. Knowledgeable Kanchi Tulsan
6. Rich Ruchika Ashar
7. Krutika Singani
8. Nervousless Niraj
 Introduction to Communication
• Derived from Greek word ‘communis’ i.e. to share information and
ideas to create mutual understanding between two or more people.

• It is exchange of facts, opinions or emotions by two or more

people.

• It is a systematic and continous process of telling, listening and

understanding.

• It is a lifeline of the organization.

• The fundamental objective of communication is to build up

negotiation, integrity and harmony amidst the heterogeneous mass
of people.

Lajja Shah
 Advantages of Communication
• Advantages of good Communication are mentioned below:
• 1. Improved productivity:
Clear instructions give clarity of thought to recipient thus
he/she knows what is to be done and how things are to be done,
this improves productivity as well as efficiency.

• 2. Positive feeling:
Positive thinking is essential in attitude building. It helps us feel
good about ourselves and others.

• 3. Mutual respect: 
It leads to the development of mutual respect with others which
in turn builds a solid relationship.

• 4. Self-esteem:
 It increases our self-esteem since there is mutual respect.

Siddharth Jain
• 5. Enhanced creativity and efficiency:
• Once a person knows exactly what is to be done his entire mind
is focused on how the job is to be done. This gives rise to
creativity and efficiency.

• 6.      Achieve goals:

Be it personal goals or professional targets communication helps
us achieve our goals.

• 7. Communication has too many other benefits

It protects us from being taken advantage of by others
It enables us to make decisions and free choices in life
It enables us to express, both verbally and non-verbally, a wide
range of feelings and thoughts, both positive and negative.

Siddharth Jain
• The fundamental objective of communication is to build up
negotiation, integrity and harmony amidst the heterogeneous
mass of people.

• Communication can be broadly classified into two categories

a) Phatic communication
It refers to build up intimacy and sound relationship
between speaker and listener The commonly used expressions
are how do you do, Good morning, excuse me, Fine thanks,
nice to meet you etc.
and
b) business communication
It refers to the process of communication through which
behaviour is modified, change is effected, productivity of
relationship is enhanced and goal is achieved. directed to
specific purpose and contains the complicated network of
human relations

Lajja Shah
Barriers of Communicatios
• Many people think that communicating is easy.
• It is after all something we've done all our lives.
• What makes it complex, difficult, and frustrating are
the barriers we put in the way.
• Here are the 7 top barriers.

Physical barriers
• Physical barriers in the workplace include marked out territories,
empires and fiefdoms were strangers are not allowed
• closed office doors, barrier screens, separate areas for people of
different status

Perceptual barriers
• The problem with communicating with others is that we all see the
world differently. If we didn't, we would have no need to
communicate: something like extrasensory perception would take
its place.

Krutika Sangani
 Emotional barriers
• One of the chief barriers to open and free communications is
the emotional barrier. It is comprised mainly of fear, mistrust
and suspicion.

Cultural barriers
• When we join a group and wish to remain in it, sooner or later we
need to adopt the behaviour patterns of the group. These are
the behaviours that the group accept as signs of belonging.

Language barriers
• Language that describes what we want to say in our terms may
present barriers to others who are not familiar with our
expressions, buzz-words and jargon.

Gender barriers
• There are differences between the speech patterns of a man
and a woman. A woman speaks 22,000 to 25,000 words a day
whereas a man speaks 7,000 to 10,000. In childhood, girls speak
earlier than boys and at the age of three, have a vocabulary
twice that of boys.
Krutika Sangani
 Interpersonal barriers
• There are six levels at which people can distance themselves
from one another:
1. Withdrawal
2. Rituals
3. Pastimes
4. Working
5. Games
6. Closeness

That way, you can break down the barriers that get in your way
and start building relationships that really work.

Krutika Sangani
Communication and Corporate World
• Communication Skills play an important role in today's corporate world
and can help you boost your career.

• Proved by many surveys that communication skill is the most important

attribute required as one can easily assist in solving many issues within
the organization.

• A good communicator always has an edge over his colleagues.

• To communicate effectively you need to be clear of your message,

understand your audience, and you should understand how your message
would be interpreted by the audience.

• Other things like culture and different situations should also be taken
into consideration.

Kanchi Tulsan
• Certain Points to remember while communicating in the
Corporate World.

1. You should be confident while communicating.

2. The different channels with which you are communicating.

3. The more clearly you convey your message or your ideas
the audience will be able to understand it clearly. always get the
feedback from the audience.
4. Analyze the feedback of the audience. Try to find out
where you defaulted and do not make the same mistake the
next time.
5. You will find many barriers in communication which you
need to remove while communicating. The message should be
short and crisp.
6. Use of good body language, positive attitude and good
vocabulary helps in better understanding for the audience.

Kanchi Tulsan
 Active Listening
Listening is a general consensus among the people. However, very
few people are good listeners. Hearing is done through ears
whereas listening is by the mind. It is in this scenario that
active listening comes to the fore.

Its importance from organization point of view is mentioned

below.

• It helps in carrying out its mission.

• It provides information about happening in the organization.
• It avoids misunderstanding and there by build strong
interpersonal relationships.
• It is useful methods of solving problems in an organization.
• It improve work environment and builds team spirits.

Krunal Katwala
 Guidelines For Active Listening
• Have an open mind.

• Need to pay open attention.

• Clarifications for things not understood.

• Staying involved.

• Careful Observations.

• Staying focused.

• Avoid making judgments

Krunal Katwala
 Qualities of Good Speaker
• Voice
Voice is one of the most important element to be a good speaker.
Voice of the speaker reveals his education, training,
temperament. The clearer the voice the more effective is the
communication.

• Eye Contact
Eye Contact is very important in face to face communication. In
different situations, our eyes adopt different postures. Hence it
is one of the qualities required to be a good speaker.

• Gestures
The movement of our hands, legs, torso and head are called
gestures. A proper gesture adds value to the speech.

Niraj Tondwalkar
• Pause
A good speaker avoids speaking at length. Pausing at the right moment is helpful in gaining
the attention of the audience about the upcoming subject. However frequent pause show
be avoided.

• Confidence
A good speaker is always/needs to be confident and should have well knowledgeable about
the topic he is speaking about and be able to hold his audience. he should engage the
audience so that none of them loses interest in the speech and the time spent is
effective for both the speaker

• Good Reader
A good speaker should be a good reader has he can come across some new words which
can add flavor in his speech.

Niraj Tondwalkar
 WHAT MAKES A GOOD
COMMUNICATOR?

• An Active Listener,

• An Effective Presenter,

• A Quick Thinker.

• A Win-Win Negotiator

Trushit Shah
 Summary
• Derived from Greek word ‘communis’ i.e. to share

• It is a lifeline of any organization.

• Since Every Coin has two sides so communication.

• With Positive feelings and mutual respect with each other organization
can improved its efficiency and its productivity.

• There are many barriers in communication but we have to overcome

that and turn the game in our favour. As nothing is impossible.

• A good communicator always has an edge over his colleagues.

Communication Skills play an important role in today's corporate world
and can help you boost your career.

Trushit Shah
• Active Listening avoids misunderstanding and there by build strong
interpersonal relationships.

• For active listening you needs to have an open mind, pay attention,
clarifications for things not understood, staying involved and staying
focused.

• Good speaker should have qualities like to have clear voice, body
language and gestures, pause and good reader.

• Trushit Shah
ANY QUESTIONS ???
 THANKING YOU!!!

On behalf of all the members of

Group -1.