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Use of Information Technology at PTCL: Presented By: Mahnoor Saleem Karishma Zakaullah Syeda Nayab Aqsa Shah Khushbu Khan

This document provides an overview of PTCL's (Pakistan Telecommunication Company Limited) use of information technology systems. It describes PTCL as the largest telecommunications provider in Pakistan. It then outlines several of PTCL's core IT systems, including the Computerized Fault Management System (CFMS), Structured Analysis Program (SAP), Human Resource Management Information System (HRMIS), Business and Customer Care System (BCCS), and Partial Automation Office System. It also discusses how PTCL uses these systems to manage faults and operations more efficiently compared to a previous manual system.

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Mahnoor Saleem
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56 views31 pages

Use of Information Technology at PTCL: Presented By: Mahnoor Saleem Karishma Zakaullah Syeda Nayab Aqsa Shah Khushbu Khan

This document provides an overview of PTCL's (Pakistan Telecommunication Company Limited) use of information technology systems. It describes PTCL as the largest telecommunications provider in Pakistan. It then outlines several of PTCL's core IT systems, including the Computerized Fault Management System (CFMS), Structured Analysis Program (SAP), Human Resource Management Information System (HRMIS), Business and Customer Care System (BCCS), and Partial Automation Office System. It also discusses how PTCL uses these systems to manage faults and operations more efficiently compared to a previous manual system.

Uploaded by

Mahnoor Saleem
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Use of Information

Technology at PTCL
Presented by:
Mahnoor Saleem
Karishma ZakaUllah
Syeda Nayab
Aqsa Shah
Khushbu Khan
PTCL Provincial Headquarters
What is PTCL?
Largest Communication
providing organization in
Pakistan
Ptcl. (Introduction)
CURRENT CEO: Daniel Ritz

• Communication providing organization that provides


services for telecommunication nation-wide in Pakistan
• Era of development 1962-74
• Backbone of Telecom Industry
• Launched its mobile data service Ufone (subsidiary) in
late 90’s
• Privatization in mid 2005
• Over 2000 exchanges nationwide
Ptcl. After Privatization
After Privatization PTCL’s main focus was on
• Voice Communication
• Broadband
• Pak internet Exchange
• Satellite Communication
What is the PTCL’s information
system composed of?
PTCL’s Information System
Elements:
• Computerized Fault Management System (CFMS)
• Structured Analysis Program (SAP)
• Human Resource Management Info. System (HRMIS)
• Business and Customer Care System (BCCS)
• Partial Automation Office System
PTCL Information System

A part of the
operating
system,
containing
servers and
devices
Computerized Fault Mgt. System
• CFMS
Complaints

Concerned Department

Auto Call-back to Customer


CFMS

A part of Computerized system showing PTCL’s


operations in different regions
Structured Analysis Program
(SAP)
• An outsourced software purchased by PTCL
• A German software
Structured Analysis Program
(SAP)

• Handles all the data management like accounts,


inventory, attendance system, medical leave
issuance
Human Resource Mgt. Info. System
• PTCL introduced “HR online hiring management
system”.
• Developing a sense of responsibility and
politeness in employees
• Training Schools like telecom staff college,
regional telecom training
schools and divisional telecom
training center is also changed
with the trends in technical and
managerial training.
Business and Customer Care System
• PTCL’s whole network runs on this software
• Costs approximately 3 Arab Rupees.
• Operated at all Levels i.e. Operational, Middle
and Top level
Business and Customer Care
System
• FUNCTIONS:
• Franchise and Payphone Mgt.
• Customer Information
• Product/Service Information
• Order Entry
• Order Management
• Resource Management
Partial Automation Office System

• Based on Database
• Includes all the Business Information
• Is a great way to save money and
time, and also efficient performance
How does PTCL manages the
Faults with the help of
Information System
Levels of Fault Management
LEVEL 1
• Employee registers complaint by dialing desired
extension
• Staff at other end looks into this query
• Takes 3-5 minutes to solve
• If not, forwarded to Level 2
PTCL using online services for
bill payments and transactions
Levels of Fault Management
LEVEL 2
• Query gets in hand of more technical Staff
• Any technical difficulty that’s not in the hand of
Level 1
Levels of Fault Management
LEVEL 3
• If the problem is still not rectified by the above 2
levels, then it is forwarded to level 3
• Here it is analyzed and the query is finally
fulfilled.
• A more PRO staff is present here from the
employees of PTCL.

Maximum time to Solve a query is 2 hrs.


Visit to PTCL Headquarters
Operations before Implementation

Manually handling All the Operations


What is the difference??
Manual VS. Computerized System
Manual VS. Computerized System
The most important Advantage

Value Addition
Eliminating Paper Involvement
Efficient Performance
Any Questions?
Thank You

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