WEL COME YOU ALL FOR

PRESENTATION
ON
QUALITY
MANAGEMENTSYSTEM
SAE AS 9100B
AEROSPACE STANDARD
RECOMMENDED FACULTY

By S.P. Singh
 OBJECTIVE
After completion of this session participant will be
1. To aware of Aerospace Standard
2. Able to implement the standard in their work area.
3. Able to understand needs and requirements of standard.
COVERAGE :
1. Introduction
2. Process approach
3. Scope, Application and Normative reference
4. Terms and definition
5. Quality management system
6. Management responsibility
7. Resource managements
8. Product realization
9. Measurement analysis and improvement
 Term used in Quality Management System

Requirement Grade
Needs or Expectation that Stated Category or rank given to be Deferent Quality
Generally Implied or Obligatory requirements for product processes or system
Having the same functional used

Quality
Degree to which a set of inherent
Characteristic fulfill requirement Capability
Ability of an organization, system or process
to realized product that fulfill the requirement
of the product

Customer Satisfaction
Customer perception of the degree to which the
Customer requirement have been fulfill
 Term used in Quality Management System

System Management Top Management

Coordinating activities to Person who direct or control activities
Direct and control an org of an org at higher level
Management System
System to establish policy &
Objective & to achieved these obj

Quality Management Quality Quality

System management system Management Policy
To direct and control an org with Coordinate activities to direction
Regard to quality control an organization Quality
Objective

Quality Planning Quality Control Quality Assurance Quality Improvement

Setting quality obj. and
Specifying necessary
Operational processes and
Resource to fulfill the quality
Objective Effectiveness Efficiency
Extent to which planned activities
Are realized planned achieved
 Term used in Quality Management System
Organization

Organizational Structure Interested Party

Arrangement of resp. authority &
Relation ship between people
Suppliers Customer
Infrastructure
Work Environment
A set condition under which work is performed

Procedure Process Product

Design & Development Project

Characteristic
Distinguishing feature
Dependability Traceability
Quality Characteristic
Inherent characteristic of a product process or system related
to requirement
 Term used in Quality Management System
Requirement

Defect Nonconformity Conformity

Preventive Action Corrective Action Concession Release

Deviation Permit
Correction Scrap

Rework Regrade

Repair
 Term used in Quality Management System

Information Document
Procedure Document

Specification Quality Manual Quality Plan Records

Determination

Review Objective Evidence

Inspection Verification Validation

Test
 Term used in Quality Management System
Audit Programme
Audit Clients Auditee

Audit Audit finding

Audit Criteria Audit Team Audit Evidence

Technical Expert Audit Conclusion

Auditor
 Term used in Quality Management System

Measurement Process

Meteorological
Conformation

Measurement Control
System
Metrological Function

Measuring Equipments

Metrological Characteristics
Quality Management system Approach
 Determine the needs and expectation of the customer and other
interested parties
 Establishing quality Policy and Quality Objective
 Determining the processes and responsibilities necessary to attain
the Quality Objectives
 Determining and providing the recourses necessary to attain the
Quality Objectives
 Establishing method to measure the effectiveness and efficiency of
each process
 Applying these measures to determine the effectiveness and
efficacy of each process
 Determining means of preventing nonconformities and eliminating
their causes
 Establishing and applying a process for continual improvement of
the Quality Management System
 The Quality Approach
 Quality is achieved through planning and
communication to prevent problem
 It is cheaper and more effective to run
preventive system than to run inspection based
system.
 Preventive measures include planning activities
and processes, analysis input and output,
training, writing and implementing procedures or
plans, and auditing the activities.
 Control of Processes
 We control processes by controlling the
input into the processes rather than
inspecting the output.
 People – By training or Qualification
 Material – Control of suppliers and
specification
 Methods – By procedure and standards
 Machines- By Maintenance System
 Environment – By organization and care
 Process Approach
 Process – Set of interrelated or interacting
activities which transforms inputs to outputs
 Product – Result of process (Service)
 Outputs of one process may input into another
process.
 Control the inputs to ensure outputs meet
requirements
 Analyse and review for continual improvement
 PROCESS APROACH
An organization to function effectively and efficiently. it has to identify and
manage numerous linked activities. An activity using resource, and managed
n order to enable the transformation of inputs in to outputs is consider
as a process.

An advantage of the process approach is the on going control that it provides

Over the linkage between the individual processes with the system of processes
as well their contribution and interaction.

When used within a quality management system. such an approach emphasize

the Importance of
A Understanding and fulfilling the requirement

B The need to consider processes in term of added value

C Obtaining result of process performance and effectiveness

D Continual improvement of process based on objective measurement

 PROCESS APPROACH

PROCEDURE
(Specified way to carry out an activity EFFECTIVENESS
Or a process” – may be documented OF PROCESS
Or not) (ability to achieve
Desired result)

PROCESS
IN PUT (Set Of Interrelated OUT PUT
(Includes Or Interchanging PRODUCT
Resources) Activity) (results of
Process)
MONITORING AND
MEASUREMENT OPPORTUNITIES
(Before doing and after the process) EFFICIENCY OF
PROCESS
 CONTINUAL PROCESS IMPROVEMENT CYCLE

ANALYZE THE PROCESS

• What should the process MAINTAIN THE PROCESS
P.D.C.A. • Monitor process performance
We doing
• Detect special cause variation
• What can go wrong
• What is the process doing And act upon it.
• Achieve a state of statistical APPROCH
Process
• Determine capability

IMPROVE THE PROCESS

• Change the process for better
understanding.
• Reduce the common cause of
variation.
 P. D. C. A. A P P R O A C H

Continualimprovement
Continual improvementofof
Thequality
The qualitymanagement
management system
system

Customers Satisfaction
Management
Management
Customers requirement

responsibility
responsibility

Resource
Resource Measurement
Measurement
management
management Analysisand
Analysis and
improvement
improvement
output
Product
Product Product
Product
realization
realization

Value added activity

Information flow
 The purpose for an organization

-- To identify and meet the needs and expectation of its customers and other
interested parties to achieve competitive advantage, and to do this
effective and efficient manner.
-- To achieve, maintain, and improve overall organizational performance and
capability. These consideration on overall performance of organization may
impact

- Customers loyalty
- Repeat business and referral
- Organizational results such as revenue and market share
- Flexible and fast responses to market opportunities
- Costs and cycle times through effective and efficient use of resource
- Alignment of processes which will best achieve desired results
- Competitive advantage through improved organizational capability
- Confidence of interested parties in the effectiveness and efficiency
of the org.
- Ability to create values for both the organization and its suppliers by
optimization of cost.
“8 QUALITY MANAGEMENT PRINCIPLE”

• Customer Focus
• Leader ship
• Involvement of people
• Process Approach
• System Approach to Management
• Continual Improvement
• Factual Approach to Decision making
• Mutually Beneficial Supplier Relationship
 QUALITY MANAGEMENT SYSTEM
1. Scope

1.2. Application

2. Normative reference

3. Term and definition

4 . QUALITY MANAGEMENT
SYSTEM
4.1 GENERAL REQUIRMENT
1. Identify the process needed
2. Determine the resource and instruction of these processes
3. Determine the criteria and methods need to ensure that
both
the operation and control of these processes effective.
4. Ensure the availability of resources to support operation
and
monitoring of processes
5. Monitoring measure and analysis these processes
6. Implement actions necessary to achieve planed result and
 4 . QUALITY MANAGEMENT
SYSTEM
4.2 DOCUMENTATION REQUIREMENT
4.2.1 General
1. Documented statement of quality policy
and Quality objective.
2. Quality manual
3. Documented procedure
4. Document need for organization
5. Record required by international standard
 4 . QUALITY MANAGEMENT
SYSTEM
4.2.2 QUALITY MANUAL
• Scope of quality management system including details of
And justification for any exclusions.
• Documented procedures established for quality managements
system
• Description of the interaction between the processes of the
quality managements system
4.2.3 CONTROL OF DOCUMENTS
• To approve documents for adequacy prior to issue
• To review and update as necessary and re approve documents
• To ensure that changes and the current revision status of document
• To ensure that documents of external origin are identified
distribution controlled
 4 . QUALITY MANAGEMENT
SYSTEM

4.2.4 CONTROL OF RECORDS

Records to provide evidence of conformity to requirements and

Of the effective operation of the quality management system
Records shall remain legible, readily identifiable and retrievable.
A documented procedure shall be established to define he control
needed for the identification.storage protection,retention time and
Disposition of records.

4.3 CONFIGURATION MANAGEMENT *

5. MANAGEMENT RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT
• Communicated to the organization of customer requirements
• Establish Quality Policy
•Establish Quality objective
• Conducting management review meeting
• Ensuring availability of resource

5.2 CUSTOMER FOCUS

Understanding the need of customer

5.3 QUALITY POLICY

5.3 QUALITY POLICY

Management should ensure that the quality policy

• Is applicable to the purpose of the organization

• include to commitment to comply with requirements and

continually improve the effectiveness

• provide the frame work for establishing and reviewing quality

objective

• is communicated and understood within organization

• is reviewed and continuing suitability

5. MANAGEMENT RESPONSIBILITY
5.4 PLANNING
5.4.1 QUALITY OBJECTIVES

5.4.2 QUALITY MANAGEMENT SYSTEM

PLANNING

• The Planning of Quality Management System is Carried out in

Order to meet requirement of Quality Objective
• The Integrity of the Quality Management System is
Maintained with change of planning
5.5 RESPOSBILITY, AUTHORITY AND
COMMUNICATION

5.5.1 RESPOSBILITY AND AUTHORITY

5.5.2 MANAGEMENT REPRESENTATIVE

• Ensuring the process need for the Quality Management System
are establish and maintained
• Reporting to top Management on performance of QMS
Need for Improvement
• Ensuring the Production of awareness Customers requirement
Through the organization
5.5.3 INTERNAL COMMUNICATION
5. MANAGEMENT RESPONSIBILITY
5.6 MANAGEMENT REVIEW
5.6.1 GENERAL
Top management shall review the organization quality management
System at planned interval to ensure its continuing suitability,
Adequacy and effectiveness. (Records of minute maintained)

5.6.2 REVIEW INPUT

• Result of audits
• Customer feed back
• Process performance and product conformity
•Status of preventive and corrective action
•Follow up action from previous management reviews
 5. MANAGEMENT RESPONSIBILITY
5.6.2 REVIEW INPUT

• Change that could affect the quality management system

• Recommendation for improvement ( external/internal audit)

5.6.3 REVIEW OUTPUT

• Improvement of the effectiveness of the quality management

system and its processes
• Improvement of product related to customer requirements
• resource needs
 6. RESOURCE MANAGEMENT
6.1 PROVISION FOR RESOURCE

• Resource needed to improvement and maintain QMS

and continually improve its effectiveness
• To enhance customers satisfaction by meeting customer
requirement

6.2 HUMAN RESOURCE

6.2.1 GENERAL
6.2.2 COMPETENCE, AWARENESS AND
TRAINING
• Determine the necessary competence personnel performing
work affecting product Quality
• Provide training or take other action to satisfy these needs
• Evaluate the Effectiveness of the action taken
• Ensure that each personnel are aware with Quality objective
• Maintain appropriate record of education, training and Skills

6.3 INFRASTRUCTURE

6.4 WORK ENVIRONMENT

 7. PRODUCT REALIZATION
7.1 PLANNING FOR PRODUCT REALIZATION

7.2 CUSTOMER RELATED PROCESSES

7.2.1 DETERMINATION OF REQUIREMENT RELATED
TO THE PRODUCT
• Specific requirement of customer i.e. delivery time .
• Requirement not given by customers but needs
for process
• Statutory and Regulatory requirement of process
• Any additional requirement determine by the
organization
7.2.2 REVIEW OF REQUIREMENT RELATED
TO THE PRODUCT

• Product requirement are defended

• Contract and Order requirement are Claire
•Organization has ability to meet the requirement

7.2.3 CUSTOMER COMMUNICATION

• Product Information
• Review of Amendment in contract
• Customer feed back including customers
Complaints
 7. PRODUCT REALIZATION
7.3 DESIGN AND DEVELOPMENT

7.3.1 DESIGN AND DEVELOPMENT

PLANNING

• Design and development stage

• Application of each design stage
• Responsibility
7. PRODUCT REALIZATION
7.3.2 DESIGN AND DEVELOPMENT INPUTS
7.3.3 DESIGN AND DEVELOPMENT
OUTPUTS

7.3.4 DESIGN AND DEVELOPMENT REVIEW

7.3.5 DESIGN AND DEVELOPMENT

VERIFICATION
7. PRODUCT REALIZATION
7.3.6 DESIGN AND DEVELOPMENT
VALIDATION
7.3.6.1 DOCUMENTATION OF DESIGN
AND OR DEVELOPMENT VERIFICATION
AND VALIDATION *
7.3.6.2 DESIGN AND OR DEVELOPMENT
VERIFICATION AND VALIDATION
TESTING *
7.3.7 CONTROL OF DESIGN AND
DEVELOPMENT CHANGES
 7. PRODUCT REALIZATION
7.4 PURCHASING
7.4.1 PURCHASING PROCESS

7.4.2 PURCHASING INFORMATION

7.4.3 VERIFICATION OF PURCHASED

PRODUCT
7. PRODUCT REALIZATION
7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 CONTROL OF PRODUCTION AND SERVICE

PROVISION
7.5.1.1 PRODUCTION DOCUMENTATION *
7.5.1.2 CONTROL OF PRODUCTION PROCESS
CHANGE *
7.5.1.3 CONTROL OF PRODUCTION EQUIPMENT,
TOOLS AND NC MACHINE *
7.5.1.4 CONTROL OF WORK TRANSFERRED ON
TEMPORARY BASIS *
7. PRODUCT REALIZATION

7.5.1.5 CONTROL OF SERVICE OPERATION *

7.5.2 VALIDATION OF PROCESSES FOR

PRODUCTION, SERVICE PROVISION

7.5.3 IDENTIFICATION AND TRACEABILITY

7. PRODUCT REALIZATION

7.5.4 CUSTOMER PROPERTY

7.5.5 PRESERVATION OF PRODUCT

7.5.6 SPECIAL PROCESS

7.6 CONTROL OF MONITORING AND

MEASURING DEVICES
 8 . MEASUREMENT ANALYSIS AND
IMPROVEMENT

8.1 GENERAL

8.2 MONITORING AND MEASUREMENT

8.2.1 CUSTOMER SATISFACTION

8 . MEASUREMENT ANALYSIS
AND IMPROVEMENT

8.2.2 INTERNAL AUDIT

8.2.3 MONITORING AND MEASUREMENT
OF PROCESSES

8.2.4 MONITORING AND MEASUREMENT

OF PRODUCT
8.2.4.1 INSPECTION DOCUMENTATION *
8.2.4.2 FIRST ARTICLE INSPECTION *
8 . MEASUREMENT ANALYSIS
AND IMPROVEMENT
8.3 CONTROL OF
NONCONFORMING PRODUCT
8.4 ANALYSIS OF DATA
• Customer Satisfaction
• Conformity to Product requirement
• Preventive action
• Suppliers
 8 . MEASUREMENT ANALYSIS AND
IMPROVEMENT

8.5 IMPROVEMENT

8.5.1 CONTINUAL IMPROVEMENT

• Quality policy
• Quality Objective
• Result of Internal Audit
• Effectiveness of QMS
• Product Performance
• Corrective & Preventive Action
8 . MEASUREMENT ANALYSIS AND
IMPROVEMENT
8.5.2 CORRECTIVE ACTION

• Reviewing nonconformities
• Determining the causes of nonconformities
• Evaluating the need for action to ensure that
nonconformities do not reoccur
• Determining and implementing action needed
• Records of the action taken
• Reviewing corrective action taken
 8 . MEASUREMENT ANALYSIS AND
IMPROVEMENT

8.5.3 PREVENTIVE ACTION

• Determining potential nonconformities and

their causes
• Evaluating the need for action to prevent
occurrence of nonconformities
• Determining and implementing action needed
•Records the result of action taken
• Reviewing preventive action taken
Thanking you

Any Questions Please