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Manage Difficulties in Work Relationships: BSBLDR502 Lead and Manage Effective Workplace Relationships Session 3

This document provides strategies for managing difficulties in work relationships. It discusses 10 strategies for conflict resolution including understanding culture, listening, analyzing issues, being creative, negotiating collaboratively, designing systems, and coaching. It describes levels of conflict from avoidance to intractability. Creative tools like the Betari Box and Johari Window are presented. Steps for negotiation, establishing systems, and coaching are outlined. The document concludes with an example action plan for resolving a specific conflict involving two employees.

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56 views14 pages

Manage Difficulties in Work Relationships: BSBLDR502 Lead and Manage Effective Workplace Relationships Session 3

This document provides strategies for managing difficulties in work relationships. It discusses 10 strategies for conflict resolution including understanding culture, listening, analyzing issues, being creative, negotiating collaboratively, designing systems, and coaching. It describes levels of conflict from avoidance to intractability. Creative tools like the Betari Box and Johari Window are presented. Steps for negotiation, establishing systems, and coaching are outlined. The document concludes with an example action plan for resolving a specific conflict involving two employees.

Uploaded by

Dark Knight
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Manage Difficulties in

Work Relationships
BSBLDR502 Lead and manage effective workplace
relationships
Session 3
Purpose of this presentation
At the end of this session, you should know how to:
develop and/or implement strategies

establish processes and systems

provide guidance, counselling and support

develop and implement action plans to


address difficulties.
Ten strategies for conflict
resolution in the workplace
Understand Reframe
Listen Go deep
the culture emotions

Negotiate Learn for


Analyse Be creative
collaboratively problems

Design Lead and


systems coach
How can you implement the
ten strategies?
What are the various causes of conflict you can
identify conflict?
What would you do to address these?
What is active listening?
Why is it important?
What is emotional intelligence?
What does it mean to ‘reframe’ emotions?
Levels of conflict
Level 5 - Intractability

Level 4 - Open conflict

Level 3 - Contest

Level 2 - Disagreement

Level 1 - Recognition of a problem

Level 0- Avoidance
Creative tools: The Betari Box
Creative tools: The Johari
Window
Negotiation
Competing Collaborating  
Assertiveness

 
Compromising

  Avoiding Accommodating  

Level of cooperation
Establish systems for
managing conflict
You will need to:
develop policies and
procedures in an open
and democratic way
implement policy with
honesty, integrity,
sensitivity and good
judgement.
Coaching – Eight steps
6. Be 7. Plan and
1. Self-
brutally commit to
assess
honest action

2. Negotiate
5. Balance 8. Move
the
positivity towards
coaching
with insight closure
relationship

3. Create a 4. Use
constructive coaching
environment strategies
Coaching models
Two well-known models
include:
GROW: address Goals,
Reality, Options and
Willingness to change
Intentional Change
model.
Mediation
When engaging in mediation:
secure agreement from all
parties for your involvement
and the mediation process
use the ten strategies,
including individual and
team coaching techniques
explore external mediation
options when appropriate or
requested.
Action Goals:
1. Negotiate a solution to the immediate conflict

planning for 2. Build Sam’s skills as an effective manager and leader


3. Embed team collaborative processes to build team understanding and reduce
potential for future conflict

conflict
Action/ activity Timeframe Person/ s Description of Resources, if
responsible strategy/ tactic/ required
rationale for action

Coaching 2 nd week of Sam Identify None

resolution
Session July development goals
for Sam
Identify options for
Sam to try to close
skills gaps

3 rd week of HR business Session to bring HR office


July partner, Sam and Gerry
Mediation
Sam, Gerry together to
understand each
other’s’ points of
view and reach
agreement on a way
forward; avoid
escalation

Team-building 1 st week of Sam, his Collaborate with Training room


August team team to identify to be booked
team needs, goals
and ways for team
to perform in ways
that reduce the
potential for conflict
The next steps
You should now:
complete the self-paced activities in Section 3
of your Student Workbook
complete any remaining self-paced activities
from previous sections of your Student
Workbook
complete the assessment tasks.

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