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Manage Communication and Information Flow: BSBLDR502 Lead and Manage Effective Workplace Relationships Session 1

This document discusses managing communication and information flow in the workplace. It provides strategies for developing communication plans, using consultation processes, and resolving disputes or issues. Key points covered include determining communication goals and messages, researching audiences, and evaluating success. The document also discusses legal and ethical requirements for consultation, as well as policies and procedures for dispute management. Managers should develop communication strategies, use consultation processes like RACI to determine who to consult, and facilitate feedback to employees on consultation outcomes.

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54 views10 pages

Manage Communication and Information Flow: BSBLDR502 Lead and Manage Effective Workplace Relationships Session 1

This document discusses managing communication and information flow in the workplace. It provides strategies for developing communication plans, using consultation processes, and resolving disputes or issues. Key points covered include determining communication goals and messages, researching audiences, and evaluating success. The document also discusses legal and ethical requirements for consultation, as well as policies and procedures for dispute management. Managers should develop communication strategies, use consultation processes like RACI to determine who to consult, and facilitate feedback to employees on consultation outcomes.

Uploaded by

Dark Knight
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Manage Communication

and Information Flow


BSBLDR502 Lead and manage effective workplace
relationships
Session 1
Purpose of this presentation
At the end of this session, you should know how to:
develop communication strategies

use consultation processes

facilitate feedback to employees on outcomes


of the consultation processes
develop and/or implement dispute or issue
resolution processes.
Communication functions
Communication in the workplace
serves four partially overlapping
functions, crucial for organisational
learning:
knowledge management
decision-making
coordinating work activities
fulfilling emotional and
social needs.
Communication strategies or
plans
Consider goals Determine Develop an
and objectives media strategies action plan

Do a Develop and
Determine key
communication approve your
messages
SWOT analysis budget

Set
Research
Communication- Evaluate
audience
specific goals success
characteristics
and targets
Consultation/communication
Consultation Communication
The process of actively The process of listening to,
providing stakeholders with an involving, advising and
opportunity to contribute to the informing employees,
decision-making process. customers, suppliers,
shareholders and the
community.
Consultation strategies:
RACI
To determine who to consult
and how, use the RACI
model:
Responsible
Accountable
Consulted
Informed.
Legal and ethical
requirements for consultation
For example:
health and safety
(OHS/WHS) legislation
industrial relations
under the Fair Work Act
anti-discrimination
legislation.
Policies and procedures for
dispute management
Policies Procedures
A general statement of A procedure is a written
organisational aims for instruction outlining the
practical behaviour, often preferred method of
including: performing a task or activity.
purpose
scope
responsibilities
reference to relevant
legislation or codes.
Policy frameworks
Key
determinants
of quality

Communications
and knowledge Employee relations
Grievance policy
management policy
policy

Procedure Procedure Procedure Procedure Procedure Procedure Procedure


The next steps
You should now:
 complete the self-paced activities in Section 1
of your Student Workbook
 review Section 2.

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