Total Quality Management Implement

ation
Ferlyn E. Umban

http://www.free-powerpoint-templates-design.com
Objectives
01 Discuss the nature of total quality
management.

02 Enumerate tools and techniques in TQM.

Identify methods in generating ideas for the planning

03 phase in TOM.

04 Discuss the planning phase of TQM.

05 Determine barriers of TQM.

NATURE 0F TOTAL QUALITY MANAGEMENT (TQM)
Total quality management is defined as a continuous
effort by the management as well as employees of a
particular organization to ensure long term customer loyalty
and customer satisfaction.

Total quality management is an effective System for

integrating the quality development, quality maintenance
and quality Improvement efforts of the various groups n an
organization so as to enable production and service at the
most economical levels which allow for full customer
Satisfaction.

Total quality management is an approach that puts

quality at the heart of everything that is done by an
operation and including all activities Within an
operation.
TQM lays particular stress on the following
• Meeting the needs and expectations of customers
• Covering all parts of the organization
• Including every person in the organization
• Examining all costs which are related to quality,
especially failure costs and getting things
• Right first time
• Developing the systems and procedures which
support quality and improvement
• Developing a continuous process of improvement
IMPORTANT CONCERNS IN TQM

Continual Competitive Employee Team approach Knowledge of

improvement benchmarking empowerment Takes advantage of tools-
This refers to naming This places decision group thinking, Everyone in the
This is the quest companies or other making into the organization is
for quality and gets people
organization that are hands of those who involved, and trained in the use
good service to the excellent at doing are responsible for of quality control
Customer must be promotes a spirit of
something and then the job and have and improvement
never ending. model own company considerable insight cooperation and
shared value tools.
after them. into problems and
solutions. among employees.
The Best known TQM Tools and Techniques

1. Flowcharts
A flow chart is a pictorial
representation showing all
the steps and processes
involve in the operation.
The Best known TQM Tools and Techniques
2. Fishbone/Ishikawa
Diagrams
This is a fishbone-structured
diagram for identifying
cause/effect patterns, in
which primary categories are
generally pre- determined
according to context.
The Best known TQM Tools and Techniques
3. Run Charts
Benefits of Run Chart
They help improvement teams
are graphs of data over formulate aims by depicting how
well (or poorly) a process is
time and are one of the performing.

most important tools for They help in determining when

changes are truly improvements
assessing the by displaying a pattern of data
that you can observe as you
effectiveness of change make changes.
They give direction as you work
on improvement and information
about the value of particular
changes.
The Best known TQM Tools and Techniques
4. Pareto Charts FIVE STEPS

It is a line and bar graph Determine the method of classifying data: by

problem, cause, non- Conformity, and so
displaying cause/effect ratios forth.
Decide if Money (Rs), frequency, or both are
especially biggest relative to be used to rank the characteristics.

cause, based on Pareto Collect data for an appropriate time interval

or use historical data.
theory. Summarize the data and rank order
categories from largest to smallest.

Construct the diagram and find vital few.

Pareto Chart of Late Arrivals by Reported
Cause
The Best known TQM Tools and Techniques
5. Histograms
A histogram is a
graphical display of
tabulated frequencies.
The Best known TQM Tools and Techniques
6. Checklists/Check sheets
These are pre-formatted lists
for nothing incidence,
frequency, etc.., according to
known useful criteria.
When to use Checklist
When data can be observed and collected repeatedly by the
same person Or at the same location.
.When collecting data on the frequency or patterns of events,
problems, defects, defect location, defect causes, etc.
.
When collecting data from a production process.
The Best known TQM Tools and Techniques
7. Control/ Shewhart Charts
This uses a standard pattern
of performance/time for a
given process, often in run
chart Format, which acts as a
template to check
conformance and deviation. .
The Best known TQM Tools and Techniques
8. Scatter Diagram/Scatterplot
This is a graph which plots
points (typically very many
individual instances)
according to two variables,
which produces a useful
visual indication of the
relationship between the two
variables
THE PLANNING PHASE OF TQM
To achieve customer satisfaction, the organization should:

Consider the
Understand processes Prioritize and Educate all
customer involved in standardize employees
providing tasks to to work in
requirements
quality, not deliver quality
this way
just the end
result
THE PLANNING PHASE OF TQM
In practical terms TQM involves:
3.basing decisions on 4.Identifying and
2.Establishing and using
researched hard facts rather than eliminating the root
objectives(targets) for all
on hunches causes of problems and
areas of activities

1.Identifying customers 5.Educating and training

and their requirements employees
establishing and using
objectives (targets) for
all areas of activity
Methods In Generating Ideas For The Planning Phas
e
1. The 5 Whys
asking 'Why? at least five
times to unearth the core
cause of a problem.
Methods In Generating Ideas For The Planning Phas
e
2. Benchmarking
technique can help in
determining how the best
companies achieve high
performance and quality
levels
Methods In Generating Ideas For The Plannin
g Phase
Types of Benchmarking

Internal
benchmarking External benchmarking Competitive benchmarking
is a comparison between an a comparison directly between
a comparison between operations operation and other operations competitors in the same, or similar,
or parts of operations which are which are part of a different markets.
within the same total organization. organization.

Not-competitive
benchmarking
Performance benchmarking Practice benchmarking
benchmarking against external
comparison between the levels of comparison between an
organizations which do not
achieved performance in different organization s operations practices,
compete directly in the same
operations. or way of doing things, and those
markets.
adopted by another operation
Methods In Generating Ideas For The Planning Phas
e
3. Brainstorming
a technique in which a
group of people share
ideas and thoughts in a
relaxed atmosphere on
various problems in order
to stimulate unrestrained
collective thinking.
Planning Guidelines
Obtain upper management commitment through sponsorship
01
02 Form the right combination for the team

03 Develop a vision and a policy statement for the team

04 Develop objectives and guidelines

05
Review current programs and projects
 BARRIERS OF TQM
• Competitive markets
• Bad attitudes/abandonment of
responsibility/management infallibility
• Lack of leadership for quality
• Deficiency of cultural dynamism
• Inadequate resources for total quality
management
• Lack of customer focus
 BARRIERS OF TQM
• Lack of effective measurement of quality
improvements
• Poor Planning
• Lack of management commitment
• Lack of commitment in quality management
may stem from various reasons
• Resistance of the workforce
• Lack of proper training/Inadequate Human
Resource Development
Phases in TQM Implementation

PREPARATI0N PLANNING ASSESSMENT IMPLEMENTATION DIUERSIFICATION

It is during a detailed plan is process requires a the organization can managers utilize their
preparation when drafted, the thorough self- already begin to TQM experiences
management infrastructure is assessment both determine its return and successes to
decides whether or established, and from management on its investment in bring groups outside
not to pursue a the resources are and customers or TQM the organization into
TQM program armarked and clients. the quality process.
secured.
Thank you