Verbal and Non Verbal2

Verbal & Non Verbal
Communication
What is Communication?
( In one proper sentence)
THINK-PAIR-SHARE
What is Communication?
 Communication is derived from a
Latin
word “Communis”, which means
“to
share”.
 It can be sharing of ideas,
concepts,
feelings and emotions.
Communication is a two-
way
process
 Communication is a
‘two-way process’.
 Sender to receiver
(message), and the
 Receiver to sender
(feedback)
The Communication
Process
MESSAGE
SENDER MEDIUM RECEIVER
FEEDBACK
What are the most common ways or
methods on how we COMMUNICATE
with people around us?
Ways of
Communication
Verbal & non-verbal
communication
In Verbal Communication:
 Words account for only - 7%
 Tone
 Modulation 38%
 Volume
 Total - 45%
 Balance 55% is through non-verbal

Communication, which includes:-
 Our Body Language.
 Breathing.
 Our movement.
Verbal Communication Non-verbal
Communication
 Through the  Bodily actions

words and
we use. vocal qualities
that
accompany a
verbal
message.
Importance of non-verbal
communication
What is Verbal
Communication?
 ‘Verbal’ is the Latin adjective of
‘Word’.
So, verbal communication
means
communicating with words,
whether
written or spoken.
Verbal Communication
 Verbal communication
consists of speaking,
listening, writing and
reading,
 It involves the production of
sounds, words, phrases, and
sentences through speech.
 The study of human language is
called linguistics.
Five Basic Features of
Language
 Phonology is the study of the sound
system in a language. It includes
knowledge of how one organizes and
structures sounds to convey meaning.
 Semantics is the study of the meaning
of words, phrases, and sentences in a
language. It explains different
connotations (associated meaning) and
denotation (dictionary meanings) of
words.
Five Basic Features of
Language
 Morphology is the study of the formation
of words. Words consist of morphemes –
a letter or syllable of a word with
particular meaning.
 Syntax is the study of how words are
put together to form grammatically
correct sentences in a language.
 Pragmatics is the study of language use.
It studies how words can be interpreted
in different situations.
Merits of Verbal
Communication
 More personal and informal.
 Makes immediate impact.
 Provides opportunity for interaction and
feedback.
 Helps us correct our messages according
to the feedback and non-verbal cues from
the listener
 It is very fast and non-expensive.
Demerits
 A word once uttered can’t be
taken back.
 Impact may be short lived.
 It can be forgotten easily.
 There is no legal evidence of oral
communication.
 Phonology
 Syntax
 Morphology
 Pragmatics
 Semantics
Importance of Effective
Communication
TO AVOID
MISUNDERSTAN
DING
S
MISCOMMUNICATION
Barriers in Communication
 Noise
 Assumptions / Misconceptions
 Inappropriate medium
 Language differences
 Emotions
 Poor listening skills
 Distractions
Noise factor: It is interference in
communication:
a) Physical noise
b) Internal stimuli.
Barriers in Communication
1.Semantic Barrier:
a) Symbols with different
meaning
b) Badly expressed message or
use of Jargons (specialists
language).
c) Un-clarified assumptions
d) Same word having different
meanings
Organizational Barriers
1.Organizational policy
2. Organizational culture
3. Organizational Rules and
Regulations
4. Status Relationship
5. Inadequate facility: like,
Lack of regular meetings,
etc.
Psychological Barriers
 Lack of attention
 Premature evaluation
 Loss in transmission & poor
retention
 Distrust of communication
 Failure to communicate
properly
What is non-verbal
communication?
 Non-verbal communication is defined
as
“the process of using wordless
messages to generate meaning”.
 The use of non-verbal communication
can create a whole new meaning to

a
message.
Non-verbal
Communication
Non-verbal
Communication
 Non-verbal communication
includes all
unwritten and unspoken
messages, both
i n gg
y t h
intentional and unintentionali n
EEvveerryth pt tthhee
eexxcceept!
o rrddss!
wwo
Forms of non-verbal
communication
 Facial expression
 Gestures
 Eye contact
 Body movement
Forms of non-verbal
communication
 Voice
 Touch
 Time
 Paralanguage
Features of Non-verbal
Communication
 Non-verbal communication flows
through all acts, of speaking or
writing.
 In fact, they are wordless
messages.
 It is a creative activity, which
comes
through stimuli produced by mind.
Importance of Non-verbal
Communication
 For being an excellent
communicator,
a person needs to augment
his/her
verbal expressions with non-
verbal ones.
Advantages of Non-verbal
Communication
 The usage of non-verbal
communication
can clarify even the toughest
message to understand.
 Sometimes, non-verbal cues can be
more
meaningful than the words
themselves.
Kinesics
 Scientific study of ‘how the body
speaks’
has been labeled as ‘KINESICS’.
 Bodily Movement and Facial Expression
involves the study of bodily

movements
and is often called Kinesics (meaning
movement)
Kinesics
 Interpreting the meaning of non-verbal
communication through bodily movement
helps in assessing how a person normally
reacts.
 Knowing the person you are ‘reading’
definitely helps better comprehension of
their non-verbal communication, like
gestures,
facial expressions etc.
How does the body speak?
 Like any spoken language,
body language has words,
sentences, and punctuation.
 Each gesture is like a single
word, and one word may
have several different
meanings.
Space & Distance –
Proxemics
Understanding each
person’s border is
an important part
of communication.
It is a part of
Proxemics
Personal Space
 Personal space is your
“bubble”- the space you
place between yourself
and others.
 This invisible boundary
becomes apparent only

when someone tries to
enter your “bubble”.
Space & Distance
Every person has a natural territory that
he / she carries around with him /her.
 So, one should be careful about how
one enters another person’s space.

 Territory also includes the arrangement
of our office or home.

Personal Space
 There are different
forms
of space for different
times, place &
situations.
 Intimate, Personal, Social
and Public distances make
up the concept of space.
Space & Distance
 Intimate Distance:
actual touching to 6 to 18 inches.
 Personal Distance:
18 inches to 4 feet.
 Social Distance:
4 to 12 feet
Space & Distance
 Conversational Distance:
 Public Distance:
12 to 25 feet
Paralanguage
 Paralanguage is almost similar to verbal
communication.
 Language deals with ‘what is said’
 Paralanguage deals with ’how it is said’
 It is a type of non-verbal communication which
includes – articulation, pronunciation, volume,
pitch, rate and other vocal qualities .
 Example: Scriptural texts are usually read slowly
with emphasis on some words and distinct
pauses between phrases to convey the message
more clearly and to allow for reflection.
Haptics
 It deals with communication
through touch.
 Example: Shaking a hand,
hugging, and touching a person’s
arm are examples of haptic
communication.
Chronemics
 It involves the role of time in
communication.
 Example: Looking at one’s watch
or at the clock the clock when in
a lecture can convey that the
speaker’s talk is very long or that
you are bored.
Appearance
 It refers to the physical look that
conveys a message.
 How a person looks conveys a
message.
 Example: A speaker’s clothing, shoes,
hair color, make up, hairstyle, height,
built, and neatness influence how one
gains a positive or negative
impression from others.
Artifacts
 These are simply objects used as
tools to convey a message.
 These includes pictures, instruments,
maps, and other objects which a
person may use in communication.
 Possessions such as cars, houses,
gadgets, and jewelry also convey a
nonverbal message.
Verbal Vs Non-verbal
Communication
 Although verbal communication is
easier to
understand, non-verbal communication
is
essential to understand not only a
message,
but more importantly, the feelings
behind the
message.
Questions

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Verbal & Non Verbal

SENDER MEDIUM RECEIVER

 Balance 55% is through non-verbal

 Through the  Bodily actions

can create a whole new meaning to

involves the study of bodily

becomes apparent only

one enters another person’s space.

of our office or home.

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