Training

Need
Analysis
1
Agenda

1. Tiga Tipe Training Needs Analysis

• Organizational-based Need Analysis
• Job Competency-based Need Analysis
• Person Competency-based Need Analysis

2. Metode dan Tahapan dalam Melakukan:

• Organizational-based NA
• Job Competency-based NA
• Person Competency-based NA

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Organizational-based Need Analysis

• Analisa kebutuhan pelatihan yang didasarkan pada

kebutuhan strategis perusahaan dalam merespon
dinamika bisnis masa depan
• Kebutuhan strategis perusahaan dirumuskan dengan
mengacu pada dua elemen pokok :
• Corporate Strategy

• Corporate Values

3
Tahapan dalam Org-based Need Analysis

Corporate
Strategy
Faktor Kunci
Efektivitas dan
Keberhasilan
Organisasi
Corporate
Values

4
Contoh : 7 Faktor Kunci Keberhasilan Perusahaan

1. Planning
2. Communication
3. Teamwork
Faktor Kunci 4. Excellent Service
Efektivitas dan 5. Learning
Keberhasilan
6. Leadership
Organisasi
7. Development

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Contoh : 7 Faktor Kunci Keberhasilan Perusahaan

7 Faktor ini di-ases

1. Planning
untuk mengidentifikasi
2. Communication
pada faktor apa
3. Teamwork
perusahaan masih
4. Service
mengalami kekurangan
5. Learning Climate yang paling besar, dan
6. Leadership karenanya perlu di-
7. Development prioritaskan
pengembangan
pelatihannya.

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Job Competencies-based Need Analysis

• Job Competencies-based Need Analysis adalah analisa

kebutuhan pelatihan yang didasarkan pada profil
kompetensi yang dipersyaratkan untuk setiap
posisi/jabatan

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Job Competencies-based Need Analysis

Identifikasi Profil Memilih Modul

Kebutuhan Training yang
Kompetensi Tiap Relevan sesuai
Jabatan dengan Kebutuhan
Kompetensi

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Competency Identification Process

Clarify
Competency Validate,
Organizational
Identification Refine and
Strategy and
Process Implement
Context

• Analyze Work Role and Process

• Gather Data via Behavior Event
Interview and Focus Group
• Conduct Benchmark Study

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Training Matriks untuk Posisi Manajer
Position Competency Relevant Training
Competency Description Modules
Requirements
Managers • Seeks information about the real, underlying Strategies to Create
needs and expectations of the customer Customer Satisfaction I
• Translates customer expectations into action (cover all description
Customer steps items)
Satisfaction • Proposes actions to meet or exceed
customer satisfaction
• Looks for long-term benefits for the
customer and initiates action plans

Problem Solving • Analyzes and examines data needed to Creative Problem

& Decision define problems or identify solutions Solving and Decision
Making • Seeks additional information outside of Making I (cover all
immediate environment to make decisions description items)
• Makes decisions that impact his/her own
work

Teamwork • Takes risks in trusting others by sharing Building Productive

responsibility, getting involvement and Teamwork I (cover all
cooperation from multiple parties description items)
• Values and respects individual differences
and provides opportunities for all to
contribute
• Participates in team’s goal setting and
problem solving
• Involves others in the process to make them
a part of the team and assists other team
members in completing their assignments

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Training Matriks untuk Tiap Posisi

Service Excellence

Building Productive
Motivation Training
Effective Leader 2
Effective Leader 1

Creative Problem
Training Title

Communication

Seminar Series
On Becoming

On Becoming

Achievement
for Customer

Management

Professional
Productive

Teamwork
Strategic
Solving
Series
Position Managerial Competency

Communication Skills V
Leadership V
Teamwork V
Supervisor
Achievement Orientation V
Customer Focus V
Job Functional Skills V

Communication Skills V

Leadership V
Teamwork V
Achievement Orientation V
Manager
Customer Focus V
Strategic Thinking V
Problem Solving & Decision Making V
Job Functional Skills V

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Person Competencies-based Need Analysis

• Analisa kebutuhan pelatihan yang didasarkan pada gap

(kesenjangan) antara level kompetensi yang
dipersyaratkan dengan level aktual karyawan
(individu)

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Person Competency-based Need Analysis

Competency Assessment

Current Required
competency competency
level of the level for certain
employee position

Competency Training and

Gap Development
Program

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Contoh : Competency Requirements
untuk Training Manager
Level Kompetensi
Managerial Competencies yang Dipersyaratkan

Collaboration 4

Problem Solving 4

Leadership 3

Planning and Organizing 3

Functional Competency  

Training Need Analysis Skills 4

Training Material Development 4 1 – basic

2 – intermediate
Training Delivery Skills 4 3 – advance
4 – expert
Training Evaluation Skills 4
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Contoh : Competency Requirements
untuk Training Manager
Training Skills
Understanding of the learning process principal and ability to analyze training needs, develop training  
materials and curriculums and deliver training effectively
1/Basic 2/Intermediate 3/Advance 4/Expert
Understands training Identifies training needs Examines current training Develops training Training
needs analysis and based on competency needs and proposes curriculum for Needs
training requirement profile and functions in revisions if any functions in PT. XYZ Analysis
analysis process PT. XYZ Skills

Collects relevant Develops training Examines current training Revises and Training
data/information in materials/modules along materials/modules in order provides inputs for Materials/
developing training with training instructions to ensure achievement of improvement Modules
materials/modules and provides technical training objectives towards training Development
guidance in design and materials/modules
development Coaches and
teaches others in
developing training
materials/modules

Identifies various Differentiates media and Examines the media and Develops creative Training
training media and techniques training techniques which are training media and Delivery Skills
techniques which are suitable for suitable for particular techniques for
Understands particular audience/ customer, which will different types of
advantages/ situation/ condition results in achievement of training
disadvantages when objective, high level of Actively coaches
applicable comprehension and others (“Training for
satisfaction of the Trainers”) on training
audience media and
techniques
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Contoh : Competency Requirements
untuk Training Manager
  1/Basic 2/Intermediate 3/Advance 4/Expert
Observes Delivers training with Delivers training Coaches others in Training
characteristics of supervision independently delivering training Delivery
effective training Provides logical answers and provides Skills
delivery to questions related to constructive
the topics being delivered feedback and areas
for improvement

Identifies strengths and Monitors how learning is Determines ways to Training

weaknesses of a taking place measure changes in Evaluation
training session behavior and
interprets on bottom-
line results

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Kuesioner Asesmen Kompetensi

Competency Assessment Form

1 = basic; 2 = intermediate; 3 = advance; 4 = expert
Functional Competencies 1 2 3 4
Training Need Analysis Skills

An ability to conduct a proper training need analysis and create a

comprehensive training plan based on the results of need analysis

Training Material Development

An ability to formulate training objectives and training outline; and then
create a complete training material/manual based on the stated
objectives

Training Delivery Skills

An ability to deliver training programs and create an effective learning

process for participants

Training Evaluation Skills

An ability to conduct training evaluation to understand the impact of
training program on participants' performance; and to formulate
improvement recommendation based on the evaluation results

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Kuesioner Asesmen Kompetensi

Hasil
Managerial Competencies Asesmen

Collaboration 4

Problem Solving 4

Leadership 3

Planning & Organizing 2

Functional Competencies  

Training Need Analysis Skills 3

Training Material Development 3

Training Delivery Skills 4

Training Evaluation Skills 4

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Competency Gap for Training Manager

Level yang Aktual

Managerial Competencies Dipersyaratkan Level GAP

Collaboration 4 4 0

Problem Solving 4 4 0

Leadership 4 3 -1

Planning & Organizing 3 2 -1

Functional Competency      

Training Need Analysis Skills 4 3 -1

Training Material Development 4 3 -1

Training Delivery Skills 4 4 0

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Competency Gap for Training Manager

Managerial Competencies GAP

Collaboration 0

Problem Solving 0

Leadership -1

-1
Training and
Planning & Organizing
Development
Functional Competency   Program

Training Need Analysis Skills -1

Training Material Development -1

Training Delivery Skills 0

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Selesai

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