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Module 4, EI

The document discusses emotional intelligence (EI), which refers to the ability to recognize and manage one's own emotions and the emotions of others. It explains that high EI allows one to monitor emotions, take a non-aggressive approach to anger, and solve problems charismatically. The document also outlines how different emotions motivate certain behaviors and lists the components of EI, including self-awareness, self-management, social awareness, and relationship management. Finally, it discusses applying EI in organizations and the feelings associated with high and low EI.

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Varun Lalwani
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63 views

Module 4, EI

The document discusses emotional intelligence (EI), which refers to the ability to recognize and manage one's own emotions and the emotions of others. It explains that high EI allows one to monitor emotions, take a non-aggressive approach to anger, and solve problems charismatically. The document also outlines how different emotions motivate certain behaviors and lists the components of EI, including self-awareness, self-management, social awareness, and relationship management. Finally, it discusses applying EI in organizations and the feelings associated with high and low EI.

Uploaded by

Varun Lalwani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Interpersonal Behavior and Group

Behavior
Module 4

Emotional Intelligence

03/22/20 Amity School of Business,AUUP 1


“ Anyone can be angry-that is easy. But to
be angry with the right person, to the
right degree, at the right time, for the
right purpose, and in the right way-that
is not easy.”
- Aristotle

03/22/20 Amity School of Business,AUUP 2


The Concept

 Emotion is any agitation or disturbance of


mind, any vehement or excited mental state.
 Emotion refers to a feeling with its distinctive
thoughts, psychological and biological states,
and ranges of propensity to act.

03/22/20 Amity School of Business,AUUP 3


Daniel Goleman says
 “ Emotional Intelligence refers to emotional

awareness and emotion management skills


which provide the ability to balance
emotion and reason so as to maximize
long – term happiness.”

03/22/20 Amity School of Business,AUUP 4


When you have high Emotional
Intelligence (Ei)

 You can watch your emotions and modify them


as per requirement.
 When angry, you take a non-aggressive
approach
 You feel comfortable with yourself
 You have a charismatic way of solving
problems.
 You are flexible and adapt or adjust to change in
a positive way.

03/22/20 Amity School of Business,AUUP 5


 You are a good listener
 You consider the feeling of others and do not
act in a selfish or hurtful way
 You are open and get along well with other
people
 Many people come forward to help you when
you need it..

03/22/20 Amity School of Business,AUUP 6


The Way Emotions Motivate us

03/22/20 Amity School of Business,AUUP 7


The Way Emotions Motivate Us
This emotion: Motivates this behavior:
Fear Act now to avoid negative
consequences
Anger Fight against wrong and injustice
Sadness Ask others for their help and support
Disgust Show that you cannot accept
something
Interest Excite others to explore and learn
Surprise Turn people’s attention to something
unexpected and important
Acceptance I like you; you’re one of us
Joy Let’s multiply joy (that event)

03/22/20 Amity School of Business,AUUP 8


SELF AWARENESS SELF MANAGEMENT: Managing and
Knowing one’s internal states, preferences, controlling one’s internal states, impulses.
resources & intuitions. •EMOTIONAL SELF CONTROL

•EMOTIONAL SELF AWARENESS •TRUSTWORTHINESS/TRANSPERENCY


•FLEXIBILITY/ADAPTIBILITY
•ACCURATE SELF ASSESSMENT
•ACHIEVEMENT ORIENTATION
•SELF CONFIDENCE
•INITIATIVE
•OPTIMISM
Personal Competence (Managing Self)
• CONSCIENTIOUSNESS

EI competencies RELATIONSHIP MANAGEMENT


Social Competence Adeptness in inducing desirable
responses in others
(Managing Relationship) •INSPIRATIONAL LEADERSHIP
SOCIAL AWARENESS
•INFLUENCE
Awareness of others’ feelings, needs •DEVELOPING OTHERS
and concerns •CHANGE CATALYST
•EMPATHY •CONFLICT MANAGEMENT
•ORGANIZATIONAL AWARENESS •BUILDING BONDS/TEAMWORK
03/22/20 Amity School of •Business,AUUP 9
•SERVICE ORIENTATION COMMUNICATION
Applying Emotional
Intelligence in Organizations
1. Filling organizational positions
2. Work Life
3. Credibility of managers
4. Leadership effectiveness
5. Effective communication
6. Handling Frustration
7. Stress management
8. Conflict resolution
03/22/20 Amity School of Business,AUUP 10
Feelings with High and Low EQ
High EQ Low EQ
 Motivation  Frustration
 Satisfaction  Disappointment
 Mental peace  Mental disturbance
 Appreciation  Emptiness
 Friendship  Loneliness
 Fulfillment  Resentment
 Awareness  Guilt
 Happiness  Sorrow
 Self - Control  Depression

03/22/20 Amity School of Business,AUUP 11

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