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~5,600 Employees $1+ Billion In Annual Revenue

$1.901- $1.911B
Major Sites
Silicon Valley, San Diego, Seattle
Amsterdam, London $1.39B
Sydney, Tel Aviv, Hyderabad
$1B

$683M

$425M
$244M
$128M
$28M $64M

‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ’17E


’16 ESTIMATED
Create Your Lightspeed Enterprise™ With ServiceNow
ServiceNow System of Action™

Cloud
Services

IT SECURITY CUSTOMER SERVICE HR BUSINESS APPS

Anomaly Predictive Peer Performance


Detection Modeling Benchmarking Forecasting

Now
Platform™ Intelligent Automation
Engine

Service Subscription Knowledge Service Workflow Developer Reports & Single Contextual Orchestratio
Portal & Notification Base Catalog Tools Dashboards Database Collaboration n

Nonstop
Cloud
Multi-Instance Secure & Compliant Scalable
Lack of Unreliable Slow
Service Service Response &
Visibility Availability Resolution

I can’t tell which systems are If a service component goes We need to identify problems fast,
connected to each service. down, we don’t know about it and fix them even faster.
until it’s too late.
Service-oriented Infrastructure-oriented

Incident Problem Discovered CIs

Service-aware
Servers Applications Storage
Events and Alerts
CMDB

Change Virtualization Cloud Network

Service Catalog
Cost and Usage Dashboards
Event Service
Management Mapping Service Rest API
Catalog
Operations
Incident
Provision/
CMDB Change Change
Management Normalized
Tags, Service Prov. Rules, Billing and
Relationships Create Cls Usage Data
Orchestration

Single
Event Management Discovery Provisioning Dashboards
Sign-On

Alerts
Incidents
Security
Incidents
Discovery
Power BI (Pull)
System Center OMS
ARM Azure Billing &
Azure VM
Template Automation Usage Data
www.servicenow.com
92% $6m $46M
BVA Estimated Savings
Reduction in Events Outage Avoidance Over 5 years

5d>10m $5m 98
REDUCTION IN

+ %
FASTER ANNUAL OPEX
SAVING PROVISIONING
SERVER
TIME
PROVISIONIN
G
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