HBO Case Study
HBO Case Study
HBO Case Study
A Consultancy Assignment
1
Case summary
● Mr. Manoharlal Agrawal started Agrawal Industries Pvt. Ltd. for lock and key business
● After a few years,he and his brother decided to set up three more factories for
➢ Small tools such as chisel, hammers, fitters
➢ Bolts nuts and machine parts
➢ Cylinder for industrial gases
● Manoharlal took care of the finances and the sales while Sundarlal handled all the factory
affairs
● The factories were performing well but after Sundarlal’s death, the performance declined
● Manoharlal was unable to handle the internal factory affairs that Sundarlal handled previously
and hence he wanted help of IIM Rohtak to come up with solutions for his company
2
Problems
● Ego tussle between the three factory managers
● No cooperation between factory managers and salesmen
● Factory managers felt threatened by Mr. Chatterjee’s appointment
● Decline in sales; Operating cost going out of control; declining profit margins
● Resignation of high performing sales executives and sales team members
● Formation of trade union by workers in the three factories demanding wage revision
● Increasing staffing as well as salary which burdened the cash flow of the company
● Hierarchy & order of management wasn't being followed
3
Decisions
Manoharlal’s idea of hiring Mr. Chatterjee to oversee the three factory
managers failed because Mr. Chatterjee was similar in age and
experience to the factory managers. Hence we recommend to hire a
person with more experience than the factory managers in the position
of Mr. Chatterjee
In consultation with the newly hired executive, decide if investment in
new machine would be a good option to reduce the operating cost
Link the salary structure of the senior employees with the profitability of
the company for better accountability
Negotiate with the trade union and make sure they don’t go on a strike
4
Thank You