BUSINESS INFORMATION SYSTEMS

INFORMATION SYSTEMS
COMPONENTS
&
ITS TYPES

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 Information system
• Information is important as a property , it can
add values to organization.
• Organization need information for
management.
• Help organization to survive among intensive
competition.
• Any information system aims to support
operations, management and decision making.

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 Components of IS
• An information system is a collection of
»Hardware
»Software
»Data
»People
»Network
»Procedures
• Information system are designed to generate
information that supports the day-to-day,
short-range, and long-range activities of users
in an organization
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 Types of Information System
• Information systems generally are classified
into five categories:
1. Office information systems
2. Transaction processing systems
3. Management information Systems
4. Decision support systems
5. Expert systems.

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 1. Office Information Systems
• An office information system (OIS) is an
information system that uses hardware,
software and networks to enhance work flow
and facilitate communications among
employees.
• It is also described as office automation.
• Employees perform tasks electronically using
computers and other electronic devices,
instead of manually.

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 Example
• A registration department might post the class
schedule on the Internet and e-mail students
when the schedule is updated.
• In a manual system, the registration
department would photocopy the schedule
and mail it to each student's house.

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 Advantages
• An office information system supports a range
of business office activities such as
• Creating graphics and/or documents
• Distributing graphics and/or documents
• sending messages
• Scheduling
• Accounting

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 Who use OIS
• All levels of users from executive management to non-
management employees utilize and take benefit from
the features of an OIS.
• The software of office information system include
• word processing
• Spreadsheets
• Databases
• presentation graphics
• e-mail
• Web browsers
• personal information management
• groupware
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 Technology used
• Office information systems use communications
technology such as
• voice mail
• facsimile (fax)
• Videoconferencing
• electronic data interchange (EDI)
for the electronic exchange of text, graphics, audio, and
video.
• An office information system also uses a variety of
hardware, including computers equipped with modems,
video cameras, speakers, and microphones; scanners;
and fax machines.
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2. Transaction Processing Systems
• A transaction processing system (TPS) is an
information system that captures and
processes data generated during an
organization's day-to-day transactions.
• A transaction is a business activity such as a
deposit, payment, order or reservation.

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 Example
• Clerical staff typically perform the activities associated
with transaction processing, which include the following:
• Recording a business activity such as a student's
registration, a customer's order, an employee's timecard
or a client's payment.
• Maintaining data, which involves adding new data,
changing existing data, or removing unwanted data.
• Other action, such as printing a student's schedule,
sending a thank-you note to a customer, generating an
employee's paycheck or issuing a receipt to a client

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 Advantages
• TPS computerized an existing manual system to allow
for faster processing, reduced clerical costs and
improved customer service.
• The first transaction processing systems usually used
batch processing.
• With batch processing, transaction data is collected over
a period of time and all transactions are processed later,
as a group.
• As computers became more powerful, system
developers built online transaction processing systems.

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 OLTP
• With online transaction processing (OLTP) the
computer processes transactions as they are
entered.
• The registration department enters your desired
schedule and the computer immediately prints
your statement of classes.
• The invoices, however, often are printed using
batch processing, meaning all student invoices are
printed and mailed at a later date.
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 3. Management Information
Systems
• MIS is evolved out of TPS . TPS rapid
calculations and data comparisons could
produce meaningful information for
management.
• MIS generates accurate, timely and organized
information.

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 EXAMPLE
• Management information systems often are
integrated with transaction processing
systems.
• To process a sales order, for example, the
transaction processing system records the
sale, updates the customer's account balance,
and makes a deduction from inventory.

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 Cont..
• Using this information, the related MIS can
– produce reports that recap daily sales activities
– list customers with past due account balances
– graph slow or fast selling products
– and highlight inventory items that need reordering.
• A management information system focuses on
generating information that management and
other users need to perform their jobs.

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 Advantage
• So managers and other users can
• make decisions
• solve problems
• supervise activities
• and track progress.
• Because it generates reports on a regular basis, a
management information system sometimes is called
a management reporting system (MRS).

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 Types of MIS
• An MIS generates three basic types of
information:
– Detailed information
– Summary information
– Exception information.
• Detailed information typically confirms
transaction processing activities.
• A Detailed Order Report is an example of a
detail report.

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 Summary information
• Summary information consolidates data into
a format that an individual can review quickly
and easily.
• To help précis information, a summary report
typically contains totals, tables, or graphs.
• An Inventory Summary Report is an example
of a summary report.

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 Exception information

• Exception information filters data to report

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 Advantage
• Exception reports help managers save time
because they do not have to search through a
detailed report for exceptions.
• Instead, an exception report brings exceptions
to the manager's attention in an easily
identifiable form.
• Exception reports thus help them focus on
situations that require immediate decisions or
actions.

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 4. Decision Support Systems
• TPS and MIS provide information on a regular
basis. But users need information not provided in
these reports to help them make decisions.
• A sales manager might need to determine how
high to set yearly sales quotas based on increased
sales and lowered product costs.
• DSS is an information system designed to help
users reach a decision when a decision-making
situation arises
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 Source of DSS
• A decision support system uses data from
internal and/or external sources.
• Internal sources of data from an organization's
database might include
• Sales data
• Manufacturing data
• Inventory data
• Financial data
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 Decision Support Systems
• Data from external sources could include
– interest rates
– population trends
– and costs of new housing construction
– or raw material pricing.
• Users of a DSS, often managers, can
manipulate the data used in the DSS to help
with decisions.

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 Decision Support Systems
• Some decision support systems include
– query language
– statistical analysis capabilities
– spreadsheets
– graphics
• that help you extract data and evaluate the
results.

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EXECUTIVE INFORMATION SYSTEM
• A special type of DSS, called an executive
information system (EIS), is designed to
support the information needs of executive
management.
• Information in an EIS is presented in charts
and tables that show trends, ratios, and other
managerial statistics.

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• To store all the necessary decision-making
data, DSSs or EISs often use extremely large
databases, called data warehouses.
• A data warehouse stores and manages the
data required to analyze historical and current
business circumstances.

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 5. Expert Systems
• An expert system is an information system
that captures and stores the knowledge of
human experts.
• And then imitates human reasoning and
decision-making processes for those who have
less expertise.

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 Components
• Expert systems are composed of two main
components.
1. A knowledge base is the combined subject
knowledge and experiences of the human
experts.
2. The inference rules are a set of logical
judgments applied to the knowledge base
each time a user describes a situation to the
expert system.

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 Users of Expert Systems
• Although expert systems can help decision-
making at any level in an organization.
• Non-management employees are the primary
users who utilize them to help with job-related
decisions.
• Expert systems also successfully have resolved
such diverse problems as diagnosing illnesses,
searching for patterns.

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 Artificial intelligence
• Expert systems are one part of an exciting branch
of computer science called artificial intelligence.
• Artificial intelligence (AI) is the application of
human intelligence to computers.
• AI technology can sense your actions and, based
on logical assumptions and prior experience, will
take the appropriate action to complete the task.
• AI has a variety of capabilities, including speech
recognition, logical reasoning, and creative
responses
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 Integrated Information Systems
• Today's hardware, software and
communications technologies are very
sophisticated.
• So it often is difficult to classify a system as
belonging uniquely to one of the five
information system types discussed.
• Much of today's application software supports
transaction processing and generates
management information.

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 Cont..
• Other applications provide transaction
processing, management information, and
decision support.
• Although expert systems still operate primarily as
separate systems.
• Organizations increasingly are consolidating their
information needs into a single, integrated
information system.

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