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Business Process and Its Classification

This document discusses business processes. It defines a business process as a collection of activities that takes inputs and creates valuable outputs for customers. Business processes can be classified in various ways, including by whether they are organizational or operational, involve intra-organizational or inter-organizational interactions, and their degree of automation, repetition, and structure. Organizational and operational processes exist at different levels within an organization, from high-level business strategy to specific implemented processes. Intra-organizational processes focus on internal efficiency while inter-organizational processes require legal agreements between organizations.

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157 views10 pages

Business Process and Its Classification

This document discusses business processes. It defines a business process as a collection of activities that takes inputs and creates valuable outputs for customers. Business processes can be classified in various ways, including by whether they are organizational or operational, involve intra-organizational or inter-organizational interactions, and their degree of automation, repetition, and structure. Organizational and operational processes exist at different levels within an organization, from high-level business strategy to specific implemented processes. Intra-organizational processes focus on internal efficiency while inter-organizational processes require legal agreements between organizations.

Uploaded by

Jack Jill
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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PRESENTED BY:

P V HIMA BINDU
C DEEKSHITHA
Y BHAVYASRI
BUSINESS PROCESS:

 A Business process is a collection of activities


that takes one or more kinds of input and
creates an output that is of value to the
customer.
 Manner in which work is organized,
coordinated & focused to produce a valuable
product or service.
 Unique ways to coordinate work, information &
knowledge.
CLASSIFICATION:

 Organizational BP VS Operational BP
 Intra-organizational Processes VS Process
Choreographies
 Degree of automation
 Degree of repetition
 Degree of structuring
ORGANIZATIONAL BP VS OPERATIONAL BP
 Further divided into 3 levels:
 Highest level
 Medium level
 Lower level

Highest Level – Business Strategy


 At this level Business Strategy of the company
 describes its long-term concepts
 to develop a sustainable competitive
advantage in the market
Middle Level – Goals
 At this level business strategy is fragmented
down to Operational Goals.
 These goals can be organized, so that each goal
can be divided into a set of sub-goals.
Lower Level – Organizational BP
 Organizational business processes are
implemented on the basis of:
 rules
 policies
 procedures
Fourth Level - Operational BP
 They are guided by business process
models
 These are the basis for:
developing implemented business
processes
Fifth Level – Implemented BP
 It gives relevant information on how
the execution of the process activities
is being carried out.
 It focuses upon efficiency and
effectiveness of things implemented.
INTRA-ORGANIZATIONAL PROCESSES VS
PROCESS CHOREOGRAPHIES:
 Intra-organizational processes:
 No interaction with processes performed by
other parties.
 Primary focus is to stream line internal
processes
 skilled persons
 Process choreographies:
 Interact with processes in other organization
by legally binding contracts.
 More technical people are involved.
DEGREE OF AUTOMATION:
 Fully automated, no human is involved.
ex: airline ticket using web interfaces
 Many processes require manual activities, but
also include automated activities e.g. insurance
claim
DEGREE OF REPETITION:
 Highly repetitive, include business processes
without human involvement e.g. online
ticketing
 Process that occur few times e.g. efforts like
designing a vessel
 If repetitive  process modeling, automation
 If not repetitive  process modeling and
automation is questionable due to high cost.

DEGREE OF STRUCTURING:
 Either highly structured (rigid) or flexible for
knowledge workers.
 Data dependencies are used instead of control
flow constraints

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