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Effective Communication

Communication is a two-way process of exchanging information through speaking, writing, or other mediums. It includes the exchange of facts, ideas, concepts, opinions, beliefs, attitudes, instructions, and emotions. There are various types of communication, including verbal (oral, written, visual) and non-verbal (body language). Barriers to communication can include a lack of attention, use of jargon, differences in assumptions and culture, language issues, and technological problems. These barriers can be overcome through feedback, improving listening skills, understanding the audience, keeping language simple, and avoiding assumptions. The 7 Cs of communication (clear, concise, concrete, correct, coherent, complete, and courteous) provide a

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245 views10 pages

Effective Communication

Communication is a two-way process of exchanging information through speaking, writing, or other mediums. It includes the exchange of facts, ideas, concepts, opinions, beliefs, attitudes, instructions, and emotions. There are various types of communication, including verbal (oral, written, visual) and non-verbal (body language). Barriers to communication can include a lack of attention, use of jargon, differences in assumptions and culture, language issues, and technological problems. These barriers can be overcome through feedback, improving listening skills, understanding the audience, keeping language simple, and avoiding assumptions. The 7 Cs of communication (clear, concise, concrete, correct, coherent, complete, and courteous) provide a

Uploaded by

Anthony G
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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EFFECTIVE COMMUNICATION

ANTHONY G 11/20/2019
Basic Communication Skills

WHAT IS COMMUNICATION?

Two-way process of reaching mutual understanding, in which


participants not only exchange (encode-decode)
information, news, ideas and feelings but also create and
share meaning. In general, communication is a means of
connecting people or places. In business, it is a key function of
management--an organization cannot operate without
communication between levels, departments and
employees. See also communications.
The imparting or exchanging of information by speaking,
writing, or using some other medium.
The information conveyed can include facts, ideas, concepts,
opinions, beliefs, attitudes, instructions and even emotions.

11/20/2019
Basic Communication Skills

THE COMMUNICATION PROCESS

11/20/2019
Basic Communication Skills

TYPES OF COMMUNICATION

 Verbal
• Oral
• Written
• Visual

 Non Verbal
• Body Language

11/20/2019
Basic Communication Skills

BARRIERS IN COMMUNICATION

 Lack of attention / interest


 Use of Jargons
 Differences in Assumptions
 Cultural Differences
 Language
 Technological/ External barriers

11/20/2019
Basic Communication Skills

OVERCOMING BARRIERS IN
COMMUNICATION

 Feedback

 Improve Listening Skills


 Understand the Audience
 Keeping Language Simple
 Avoiding Assumptions

11/20/2019
Basic Communication Skills

7 CS OF COMMUNICATION

This is why the 7 Cs of Communication are helpful. The 7 Cs provide


a checklist for making sure that your meetings, emails, conference
calls, reports, and presentations are well constructed and clear – so
your audience gets your message.
According to the 7 Cs, communication needs to be:
 Clear
 Concise
 Concrete
 Correct
 Coherent
 Complete
 Courteous

11/20/2019
Basic Communication Skills

SUMMARY

 What is Communication
 Types of Communication
 Barriers of Communication
 Overcoming Barriers of Communication

11/20/2019
Basic Communication Skills

“EFFECTIVE COMMUNICATIONS STARTS


WITH LISTENING”
- ROBERT GATELY

11/20/2019
Basic Communication Skills

THANK YOU FOR YOUR TIME AND


ATTENTION…..

Contact:
Email – [email protected]
Mobile - +91 9108918696

11/20/2019

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