ELECTIVE 2

CONTACT CENTER SERVICES

 LESSON 1
PERSONAL ENTREPRENEURIAL COMPETENCIES
 OBJECTIVES:
At the end of this lesson, you are expected to:

•identify areas for improvement, development, and growth,

•align your PECs according to your business or career choice, and
•create a plan of action that ensures success in your business or
career choice.
ENTREPRENEURS
• are those with the skills and capabilities to see and
evaluate business opportunities. They are
individuals who can strategically identify products
or services needed by the community, and have the
capacity to deliver them at the right time and at the
right place.
ENTREPRENEURS
• also, they are agents of economic change; they
organize, manage, and assume risks of a business.
Some of the good qualities of entrepreneurs are:
opportunity-seeker, risk-taker, goal-setter, excellent
planner, confident problem-solver, hardworking,
persistent and committed.
ENTREPRENEURSHIP
• is not just a simple business activity but a strategic
process of innovation and new product creation.
Basically, entrepreneurship is both an art and
science of converting business ideas into marketable
products or services to improve the quality of living.
“ENTREPRENEURIAL COMPETENCIES”
• The term refers to the key characteristic that should
be possessed by successful entrepreneurs in order to
perform entrepreneurial functions effectively.
McClelland and McBer, 1985 cited some of the most
important characteristics, attributes, lifestyle, skills
and traits of a successful entrepreneur or an
employee to be successful in a chosen career.
PRE – ASSESSMENT:
Why entrepreneurial activities are
important to social development and
economy progress?
PRE – ASSESSMENT:
What entrepreneurial activities related to
Contact Center Services do you know and
are capable of doing?
PRE – ASSESSMENT:
If you were given the opportunity to own a
business that relates to Contact Center
Services, do you think you will be confident
to manage it?
PRE – ASSESSMENT:
What do you think are the most important
competencies one must possess in order to
be successful in running a chosen business?
PRE – ASSESSMENT:
What do you think are the most important
competencies one must possess in order to
be successful in running a chosen business?
 THE PERSONAL
ENTREPRENEURIAL
COMPETENCIES
important characteristics / traits / attributes
of a good entrepreneur:
HARDWORKING

• Entrepreneurs have self-reliance in one’s ability and

judgment. They exhibit self-confidence to cope with
the risks of operating their own business.
CONFIDENT
• One of the important characteristics of a good
entrepreneur is hardworking. This means working
diligently and being consistent about it.
Hardworking people keep improving their
performance to produce good products and/or
provide good services.
DISCIPLINED

• Successful entrepreneurs always stick to the plan

and fight the temptation to do what is unimportant.
COMMITTED

• Good entrepreneurs assume full responsibility over

their business. They give full commitment and solid
dedication to make the business successful.
ABILITY TO ACCEPT CHANGE

• Nothing is permanent but change. Change occurs

frequently. When you own a business, you should
cope with and thrive on changes. Capitalize on
positive changes to make your business grow.
CREATIVE

• An entrepreneur should be creative and innovative

to stay in the business and in order to have an edge
over the other competitors.
HAS THE INITIATIVE

• An entrepreneur takes the initiative. You must put

yourself in a position where you are responsible for
the failure or success of your business.
PROFIT-ORIENTED
• An entrepreneur enters the world of business to
generate profit or additional income. The business
shall become your bread and butter. Therefore, you
must see to it that the business can generate
income.
 THE PERSONAL
ENTREPRENEURIAL
COMPETENCIES
important skills of a successful entrepreneur:
PROFIT-ORIENTED
• An entrepreneur enters the world of business to
generate profit or additional income. The business
shall become your bread and butter. Therefore, you
must see to it that the business can generate
income.
EXCELLENT PLANNER
• Planning involves strategic thinking and goal setting
to achieve objectives by carefully maximizing all the
available resources. A good entrepreneur develops
and follows the steps in the plans diligently to
realize goals. A good entrepreneur knows that
planning is an effective skill only when combined
with action.
POSSESSES PEOPLE SKILLS
• This is a very important skill needed to be successful in
any kind of business. People skills refer to effective and
efficient communication and establishing good
relationship to the people working in and out of your
business. In day-to-day business transactions, you need
to deal with people. A well-developed interpersonal skill
can make a huge difference between success and failure
of the business.
SOUND DECISION MAKER
• Successful entrepreneurs have the ability to think quickly
and to make wise decisions towards a pre-determined
set of objectives. No one can deny that the ability to
make wise decisions is an important skill that an
entrepreneur should possess. Sound decisions should be
based on given facts and information and lead towards
the pre-determined objectives.
ASSIGNMENT:
Go to our online platform and look for the
Assignment #1 post. Follow the instructions.
Upload your file using the file name
ASS01_Dela Cruz, Juan and upload your files to
dropbox.com.
ASSIGNMENT:
GROUP ACTIVITY: Conducting an interview: