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HCL IT Service Management Service Now Training: © Controlled Circulation

ServiceNow Assignment

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Himanshu
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39 views17 pages

HCL IT Service Management Service Now Training: © Controlled Circulation

ServiceNow Assignment

Uploaded by

Himanshu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 17

HCL IT Service Management

Service Now Training

Day 1

© Controlled Circulation
1. Core Configuration
1.1. User Interface:
• Banner frame-- banner image & company name, global search
• Application navigator--type filter: searching applications
• Content frame--homepages, reports, gauges
2. User Role
2.1. Types of Users and Landing Pages
• End user
• ITIL user
• Admin
3. Basic introduction to Tables & Columns
3.1. Records
3.2. Form fields and Field indicators
3.3. List Layout
3.4. Form View
3.5. Record sysID
3.6. Save, Submit and Update difference

2 © Controlled Circulation
4. Foundation Data
4.1. Company
4.2. Cost centers
4.3. Department
4.4. Location
4.5. Users
4.6. Groups and Group Membership
4.7. Business Unit
4.8. LDAP Integration basic (How are users brought in -- LDAP, Manual, SSO)
5. Basic Configurations
5.1. Role
5.2. Inherited roles
5.3. User/Group roles
5.4. Delegations
5.5. VIP users
5.6 User Profile (My profile)
6. Introduction to ESS page

3 © Controlled Circulation
7. Lab
7.1. Create your Dev instance
7.2. Create a user Profile with all data of new user.
7.3. Create a custom role and assign that role to the new user
7.4. Create a group and assign another custom role to the group created
7.5. Add a user to the Group created, please share the observation on
adding the user to group.
7.6. Add a new Banner Image to your instance and change the company
name.

8. Q & A Session

9. Assessment

4 © Controlled Circulation
HCL IT Service Management
Service Now Training

Day 2

© Controlled Circulation
1. System Import Sets
1.1. Managing Data with Import Set
1.2. What is import set?
1.3. Import set table
1.4. Data Sources
1.5. Transform Maps – Mapping assist, Coalesce
1.6. Loading data into Service Now

2. Miscellaneous
2.1. Plugins

3. Lab
3.1. Create an excel sheet to load 10 user record first name, last name, email
id, phone, location, company.
3.2. Load the data for User Table

3. Q & A Session

4. Assessment
6 © Controlled Circulation
HCL IT Service Management
Service Now Training

Day 3

© Controlled Circulation
1. Searching
1.1. Global Text Search – (table indexing)
1.2. Knowledge Base Search
1.3. Navigation Filter -- .list/.LIST/.form/.FORM
1.4. Searching in List --wildcards(*)

2. Sorting
2.1. Sorting a List – ascending and descending
2.2. Group By

3. Filters
3.1. Smart Filter Condition Builder
3.2. Filter reuse and visibility
3.3. Apply filter
3.4. Adding filter to Modules
3.5. Filter out & Filter in
3.6. Breadcrumbs

8 © Controlled Circulation
4. Lab
4.1. Create a filter of Priority1 and Priority 2 incidents.
4.2. Make the filter visible only to you.
4.3. Create a filter for the Module(Open Incident) with condition active is
true and status is assigned

5. Q & A Session

6. Assessment

9 © Controlled Circulation
HCL IT Service Management
Service Now Training

Day 4

© Controlled Circulation
1. Administering Update set
1.1. What is Update Set? – Update Set [sys_update_set] table and
Customer Update [sys_update_xml] table
1.2. How is Update Set Used?
1.3. Configurations and Customization captured in Update set
1.4. Compare Versions , Revert Compared Version
1.5. Adding Homepage to Update Sets
1.6. Nomenclature
1.7. Merge Update Sets
1.8. Update Set Movement

2. Best Practices
2.1. Define Naming Standards
2.2. Provide Helpful Descriptions
2.3. Organize Update Sets
2.4. Update set sanity check

11 © Controlled Circulation
3. Miscellaneous
3.1. Domain Separation
• Data Flow
• Process Flow

4. Lab
3.1. Create an Update set with proper nomenclature
3.2. Create a user role and a user record.
3.3. Move the update set to another instance and share your observation

5. Q & A Session

6. Assessment

12 © Controlled Circulation
HCL IT Service Management
Service Now Training

Day 5

© Controlled Circulation
Application, Modules and Tables
1. Creating a Table – Database contains Tables , Tables contains Records and Records
contains Fields
1.1. Table fields
1.2. Table form
1.3. List Layout
1.4. Personalize list
1.5. Extend the table

2. Creating Application
2.1. Rename Application
2.2. Add modules to Application

3. Creating Module
3.1. Module Links
3.2. Rename Module
3.3. Adding Hints to Module

14 © Controlled Circulation
Form Layout
4. Form
4.1. Create Fields for New Form
4.2. Personalize Form
4.3. Form Sections
4.4. Organize a Form
4.5. Form Description – (UI Action, Context Menus, Sections)
4.6. Form Fields
4.6. Related List
4.7. Embedded List
4.8. Form Views
4.9. Dictionary Override

5. Lab
5.1. Create a New Table , Application and Module
5.2. Extend Change Table
5.3. Set Up Dictionary Override
5.4. Rename the Table , Application and Module created
5.5. Add the newly created table to global text search

15 © Controlled Circulation
5.6 Create new fields for the Table created
5.7. Add new Modules to the Problem Application
5.8. Create a New form Section, Embedded List and Related list

6. Q & A Session

7. Assessment

16 © Controlled Circulation
Thank You

17 © Controlled Circulation

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