ONLINE
BANKING
Online banking (or Internet banking or
E-banking) allows customers of a financial
institution to conduct financial transactions on a
secure website operated by the institution
UNIONBANK
Credit Card HOW TO ENROLL?
No Enrollment needed.
All Unionbank Credit Cards automatically have
access at this facility.
USER ID: 16 digit Card Number
INTIAL PASSWORD: Last 5 digits of your 16-
digit card number.
WHAT CAN WE DO?
CARD BALANCE INQUIRY
VIEW TRANSACTION MADE
VIEW CURRENT BILLING STATEMENT
ACCESS FOR SMALL, MEDIUM ENTERPRISE,
SOLE PROP, AND BUSINESS CLASS
ACCOUNTS
ACCESS FOR CORPORATE ACCOUNTS.
USUALLY FOR CMS CLIENTS
HOW TO ENROLL?
Enrollment forms are available at any UBP Branch. Enrollment process is
assisted by Relationship Manager.
Note:
Union3C or Relationship Manager will be the ones who will assist for any Business Online or
Corporate Ebanking concerns.
RETAIL
ONLINE
BANKING
Unionbank Retail
Online Banking
is
FREE
Getting Started
You will need the following:
1. Your unionbank ATM Card number (eWALLET,
EON, UNIONTELLER) and account number
2. Your unionbank ATM PIN
3. Most current internet browsers (Internet Explorer,
Mozilla FireFox, Opera, Safari, Chrome)
Enrollment:
Before you can use online banking, the first thing you'll have to do is enroll your accounts via
the UnionBank online enrollment form.
To access the enrollment form, on all our Retail Online banking sites, click the option
ENROLL HERE
4 EASY STEPS TO ENROLL
STEP 1. Enter your ATM card number and pin
STEP 2. Create your User ID (Note: Please create 3 user ids of your choice)
STEP 3. Confirm your User ID
STEP 4. Complete the enrollment form
To validate your enrollment, we will match the information entered below
against existing records.
IMPORTANT NOTES:
-Enrollment request will be processed in 2 BANKING DAYS
-Approved/ Rejected enrollment requests will receive an
email notification once online banking access has been
processed. Only applicable to applications with registered
email address.
LOGGING-IN
To log in follow these steps.
STEP 1. Go to the log-in page.
STEP 2. Enter your User ID and ATM PIN*.
STEP 3. Start banking online!
For E-Wallet Accounts Initial password will be ATM
PIN then followed by an Alphanumeric as the Log-
in password.
All E-wallet accounts are migrated and should be
Self-service enabled.
EON as of now are not yet (TBA) migrated into
Self-service resetting.
GSIS accounts log-in password are always PIN
based.
Online Banking Passwords
(EON & GSIS)
1. LOG IN PASSWORD– Working ATM PIN
• How to Change or Replace ATM PIN? Only in an ATM
• If forgotten? Cannot be reset or retrieved. Card replacement should be requested.
• With Expiry? None
• Client has 3 LOG-IN PIN tries 2 for ONLINE and 1 on ATM.
• If Client had 2 BAD PIN tries Online, it is subjected for ENABLING (CCMS).
• ATM access will be automatically Enabled the next day 12:01am.
2. TRANSACTION PASSWORD - Created on Initial Log in (MANDATORY)
How to replace? Change Transaction Password option is available inside users online
banking account. on “My Profile” tab
If forgotten? Coordinate with Customer Service Group or Servicing Branch and request
transaction password reset.
With Expiry? Yes. 180 days
Online Banking Passwords (E-Wallet)
LOG IN PASSWORD E-WALLET –
Initial log-in password Working ATM PIN THEN Alphanumeric Login password.
How to Change or replace ATM PIN? Only in an ATM
If forgotten? Click Forgot Login Password link.
With Expiry? 999 Days
TRANSACTION PASSWORD –
Created on Initial Log in (MANDATORY)
How to replace? Change Transaction Password option is available inside users
online banking account. At “My Profile” tab.
If forgotten? Click the Forgot Transaction Password link.
With Expiry? Yes. 180 days
Online Banking Key Features
- Access your balances and transaction history
No more waiting for statements to arrive in the mail, Internet Banking lets
you view your account balance and transactions any time.
UnionBank Internet Banking gives you access to the balances and
transactions of your Savings, Checking, EON and Time Deposit Accounts,
Car and Mortgage Loans, and UnionBank Credit Cards.
- View your credit card statements (for UnionBank Account Access only)
View details of your credit card, and get an up-to-date listing of your credit
card transactions.
Online Banking Key Features
- View your loan details (for UnionBank Account Access only)
View online details of your car and mortgage loan. You can view detailed
information about your loan including the balance, term, payment amount and
payment schedule.
- Transfer funds (not available in GSIS Online Banking)
No more waiting in line to transfer funds or pay bills. Transfer funds between
your own or to other UnionBank accounts. You can also enroll in the facility to
transfer funds to other banks.
- Pay Bills
You can pay your credit card, insurance/pre-need/premiums, utility bills, on your
own time and from you home. You can even schedule a bills payment for a
later date!
• ACCOUNTS VIEWING
• Retrieve Transaction History
• View Balance
• TRANSFERS
• Transfer to Own Enrolled Accounts
• Transfer to Other UBP Accounts
• Transfer to Other Local Bank
UNIONBANK • BILLS PAYMENT
ACCOUNT • CREDIT CARDS
• MAIL
• OTHER UNIONBANK ACCOUNTS CAN BE ADDED
• ACCOUNTS VIEWING
• Retrieve Transaction History
• View Balance
• TRANSFERS
• Transfer to Other UBP Accounts
• Transfer to Other Local Bank (UPON REQUEST)
EON CYBER
• BILLS PAYMENT
ACCOUNT
• MAIL
• ACCOUNTS VIEWING
• Retrieve Transaction History
• View Balance
• BILLS PAYMENT
• MAIL
GSIS ECARD
Features
☺ ☺ ☺
ACCOUNTS
VIEWING
•Retrieve Transaction
• History
• View Balance
☺
TRANSFERS (LBT) Transfer to other UBP accts
•Transfer to Own Enrolled Accounts
•Transfer to Other UBP Accounts
Yes. no
Local Bank Transfer (upon
•Transfer to Other Local Bank request)
BILLS PAYMENT
☺ ☺ ☺
☺
CREDIT CARD
Linking up to 3
no no
Cards
☺ ☺ ☺
MAIL
☺
OTHER UNIONBANK
ACCOUNTS CAN BE no no
ADDED (upon request) ENA
Scenarios
On Scheduled EFT
Client will be the ones who can ADD, EDIT or REMOVE EFTs provided
that their Online Banking access are still Active.
Email Address
Client will be the ones who will update their email address on “ My
Profile” link.
Mobile Number
If possible Client will be the ones who will update their Mobile number
on “ My Profile” link. For Over seas Clients that are unable to receive
(mobile is not roaming activated) SMS notifications, they are subjected
for a Manual password resetting LOG-ON and/or Transaction
password.
For Card replacement or
Lost card
Make sure that Old card is closed.
Validate on Electra.
Primary Card replacement is
Subjected for approval.
If Client has a pending request
for a card replacement then
Client Enrolled the New Card,
the primary card replacement
request will be rejected, making
the New Enrollment valid, and
also subjected for Approval
Local Bank Transfer (LBT)
LBTXXXXX
Enroll New Account (ENA)
ENAXXXXX
Credit Card Registration Request
Out of RANGE
Client is trying to logon at a wrong Site or Page.
INVALID Log-in password
(E-wallet)Advise Client to try and Click Forgot Log-in password link
(EON & GSIS) Log-in password is the Cards Working ATM PIN.
INVALID 3rd Party EON Account.
Client is trying to register a card at a wrong site.
No OTP request generated.
1.Mobile number is not updated on its ebanking profile.
2.Slow network connection. (You can try and see if this is the case.)
Sorry for the Inconvenience
1.Network is experiencing an intermittent connection.
2.You can try and log-on if this is the case.
When Client logs on to this Online Banking
access, and notices an irregular balance like
e.g. Increase or decrease amount.
Its due to the Batch Job is currently on
process or Running. Advise Clients to check
again Online balance at a later time.
[email protected]For
ENROLLMENT : 8058
Other E-banking related concerns : 8238 & 8288
