"A Study On Effectiveness of Grievance Redressal System in Reliance Infocomm (Samastipur)
"A Study On Effectiveness of Grievance Redressal System in Reliance Infocomm (Samastipur)
"A Study On Effectiveness of Grievance Redressal System in Reliance Infocomm (Samastipur)
On
“A STUDY ON EFFECTIVENESS OF
GRIEVANCE REDRESSAL SYSTEM
In
Reliance Infocomm
(Samastipur)
Submitted By: Aditi Archana, Registration No: 1505006345 Course – BBA -Semester- VI
INTRODUCTION TO THE HUMAN RESOURCE
MANAGEMENT
To maintain the equilibrium between the employees and the higher
authorities of an organization through quick grievance redressal system.
To study post effects of grievance redressal system on the employees and
to improve the existing one.
To know whether the employees are satisfied with the current grievance
system or not.
EXECUTIVE SUMMARY
The grievance redressal system can be very effective when implemented and
management keeping in mind for giving real benefit to the employees. If this
implemented for only a particular section of staff then it will surely led to
discrimination and harassment in other section of staff.
The grievance redressal system helps in quick resolution of conflicts between the
staff members or between the staff members and the main company members.
It encourages employees to raise concerns without fear of reprisal. It provides a
fair & speedy means of dealing of grievances. It prevents minor disagreements
developing into more serious disputes.
Contd..
EXECUTIVE SUMMARY
The purpose of this study has been to determine whether the
grievance handling system is useful for the company or not,
whether the redressal system provides proper solution within
time or not. The study also puts light on mechanism of
grievance redressal system. The study also suggests some ideas
to make the existing system more effective.
Certain loop holes has been determined and suggestions were
made.
SCOPE OF THE STUDY
The project report puts light on need for grievance handling
system and this research facilitates that management of
Reliance Infocomm(Mumbai) still requires further
improvement for the same.
The study was made to know how the grievances are handled
in the organization and whether there is a need for a grievance
procedure in the organization.
This research will be useful when similar kind of research is
undertaken.
PROBLEM STATEMENT
Do the employees actively use this system to share their problems?
SIMPLICITY
ACCESSIBILITY
EFFECTIVENESS
The grievance redressal mechanism must be effective.
The system must work (and be seen to work) and there must
be proper monitoring, follow-up and feedback to the
employees and all concerned about the status and processing
of the complaint.
7 IMPORTANT ASPECTS OF A GOOD GRIEVANCE MANAGEMENT SYSTEM
EFFICIENCY and PROMPTNESS
The redressal of grievances and resolution of complaints must be done promptly and
speedily in an efficient manner within stipulated time frames so that employees
develop faith in the system.
RESPONSIVENESS
SAMPLING PROCEDURE
Sampling is the selection of group with a view to
obtain information about the whole is group of persons
that represents particular community.
The sampling method used was random sampling.
This sampling method was used because of lack of time
and lack of through knowledge about the universe. The
sample size was fixed to 30 respondents.
7 IMPORTANT ASPECTS OF A GOOD GRIEVANCE MANAGEMENT SYSTEM
SAMPLING TECHNIQUE
● Simple random sampling - The random sampling
technique Is used for this study ,as the random staff
members and higher authorities are chosen for the
questionnaire and Interview.
Type of Study - The descriptive study is used as the data
is collected through a proper planned format
TYPICAL REASONS FOR EMPLOYEE GRIEVANCES
Suggestion boxes can be installed. This brings the problem or conflict of interest
to light.
contd..
RECOMMENDATIONS
Temporary relief can be provided so that the delay does not
increase his frustration and anxiety and thereby not affecting his /
her morale and productivity.