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This document discusses various payment methods for hotel and restaurant customers including cash, credit cards, EFTPOS, room charges, vouchers, and checks. It provides step-by-step instructions for processing each type of payment to ensure compliance with required procedures. Regardless of the payment method, staff are reminded to always thank customers for their business.

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Prince Matthew Natanawan
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221 views10 pages

Fbs

This document discusses various payment methods for hotel and restaurant customers including cash, credit cards, EFTPOS, room charges, vouchers, and checks. It provides step-by-step instructions for processing each type of payment to ensure compliance with required procedures. Regardless of the payment method, staff are reminded to always thank customers for their business.

Uploaded by

Prince Matthew Natanawan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Process

Payments and
Receipts
Depending on the services and facilities
provided by your hotel or restaurant,
Customers commonly settle their account by:

 Paying Cash

 Paying via credit card


through using a manual or
electronic system

 Using EFTOPS facilities –


‘Electronic Funds Transfer at
Point of Sale’
In selected situations customers may
settle their accounts by:
 Charging to their room

 Charging a house account – used for


functions or corporate events

 Presenting vouchers – for nominated


amounts and/or items/services.

 Paying by check – either a personal cheque


or traveller’s cheque

Regardless of which option a customer uses to settle


their account, always thank them for their
patronage. Never show annoyance if their preffered
method of settlement causes additional work or
effort.
How to accept
cash payment?
When the customer offers cash to settle an account
the following will apply:
• Verify the amount tendered will cover the total of the account.

• Thank Customer

• Place cash on register shelf. Do not put money into cash register
drawer at this point.

• Register the sale (account total) this should automatically produce a


receipt.

• Calculate change and remove change and receipt from register.

• Give change and receipt to customer. Count the change out to the
customer.

• When the customer has accepted their change without query, remove
tendered cash from register shelf and place into register drawer.
How to use
EFTPOS?
Many outlets have EFTPOS (Electronic Funds
Transfer at Point of Sale) terminals to accept
payments (This is the same system that is used to
electronically process credit card payments).

The EFTPOS system offers a banking service of


deducting money from a customer’s savings or cheque
account or depositing it into the hotel’s account.

When using the system to pay their account, the


customer must present a relevant bank card and then
enter a 4 to 6 digit PIN (Personal Identification
Number) into the system for verification purposes.
Once the payment has been approved, the customer
will be issued with a receipt.

With this system, the customer may have the option of


having ‘Cash Out’. This means the customer can
withdraw additional funds from their account over
and above the amount required to settle the
restaurant/bar account.
EFTPOS can also Functioned to process credit cards payments.
The process to use the EFTPOS system to process credit card
payments is as follows (or some variation of it):
 The customer’s card is swiped at the terminal.

 The account balance is then entered into the keypad

 The system then processes the credit card payment

 Once payment has been ‘approved’, the guest either


signs for the transaction or enter their PIN

 When signatures or PIN have been verified, the guest is


issued with their receipt and a copy of the slip/print-out
is placed into the cash drawer of the register.

Before using the EFTPOS terminal, make sure you read the
instructions for the equipment and system: familiarize yourself
with its operation, and get someone to show you how to use it.
How to process
non-cash
transactions?
Credit card payments are processed using
either a manual system or an imprint machine.
The process to take manual credit card
payments is as follows:
* Confirm your hotel accepts the card. • Complete Credit card slip with relevant
details/charges date etc.

* Check card’s expiry date is still valid


• If account’s total amount is over the hotel’s ‘floor
limit’, call the credit card company to receive an
* Check card against ‘Warning Bulletins’ issued by authorization number, which must be written on the
credit card companies to alert hotels of stolen or slip.
cancelled cards.

• Present completed credit card slip to the customer for


* Insert the credit card into the imprint machine. their signature.
• Compare signature on slip to that on card.
* Insert the appropriate credit card slip into the
imprint machine – covering the card.
• Present customer with their receipt (middle section
of credit card slip).
* Take an imprint of the card.
• Place remaining copies of slip into the cash drawer.
* Confirm details are legible on the credit card slip.

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