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Socializing, Orienting, and Developing Employees: Decenzo and Robbins HRM 7Th Edition 1

The document outlines key topics related to socializing, orienting, and developing employees including the socialization process, employee training approaches and needs, organization development methods, evaluating training programs, and addressing global issues in training and developing expatriates. It provides details on each topic with examples and exhibits to illustrate important concepts for acclimating new hires and helping organizations and employees adapt to changes.

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hurricane2010
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© © All Rights Reserved
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215 views46 pages

Socializing, Orienting, and Developing Employees: Decenzo and Robbins HRM 7Th Edition 1

The document outlines key topics related to socializing, orienting, and developing employees including the socialization process, employee training approaches and needs, organization development methods, evaluating training programs, and addressing global issues in training and developing expatriates. It provides details on each topic with examples and exhibits to illustrate important concepts for acclimating new hires and helping organizations and employees adapt to changes.

Uploaded by

hurricane2010
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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CHAPTER 8

Socializing, Orienting, and


Developing Employees

DeCenzo and Robbins HRM 7th


Edition 1
CHAPTER 8 TOPICS:

 1: Socialization
 2: Socialization steps
 3: Who socializes a new employee???
 4: Employee training importance
 5: Training
 6: Training needs
 7: Organization development
 8: Evaluating training and development
 9: Global issues

DeCenzo and Robbins HRM 7th


Edition 2
1: SOCIALIZATION

Adaptation

Outsider-insider
passage

Organizational entry

DeCenzo and Robbins HRM 7th


Edition 3
1: ASSUMPTIONS ABOUT
SOCIALIZATION

Influences
performance
Increases
organizational
stability
New members suffer
anxiety
Does not occur in a
vacuum
DeCenzo and Robbins HRM 7th
Edition 4
1: REACTIONS AND
ADJUSTMENTS

Similar for all


individuals
Incomplete new
information
Memory/impressions
distorted
Adjustments have to
be made

DeCenzo and Robbins HRM 7th


Edition 5
2: SOCIALIZATION
PROCESS STEPS

Prearrival

Encounter

Metamorphosis

DeCenzo and Robbins HRM 7th


Edition 6
2: PREARRIVAL

Before starting the


job
Enter with values,
attitudes,
expectations
Schools, training
Interviews prepare
for organizational fit

DeCenzo and Robbins HRM 7th


Edition 7
2: ENCOUNTER

Upon entry into


organization
Shock at possible
dichotomy
Expectations
Reality
Affirmation
Detachment

DeCenzo and Robbins HRM 7th


Edition 8
2: ENCOUNTER

TALK TO THE PERSON NEXT TO YOU


ABOUT THE FIRST DAY ON A JOB.
(USE THE HOMEWORK FROM CHAPTER
7)
WAS THERE A DIFFERENCE BETWEEN
THE BEST/WORST JOBS?

DeCenzo and Robbins HRM 7th


Edition 9
2: METAMORPHOSIS

Problems worked out


Comfortable with
environment
Productivity
Commitment
Turnover

DeCenzo and Robbins HRM 7th


Edition 10
3: MANY PEOPLE
SOCIALIZE NEW HIRES

HRM
Orientation
Schedule others
Supervisor
Peers
Organizational culture
CEO - visioning,
access, interest

DeCenzo and Robbins HRM 7th


Edition 11
4: EMPLOYEE TRAINING
VALUE

Job complexity
Job changes
Employee diversity
Learning designed to
produce a change
Employee training
Skills needed to do the
job at hand
Employee
development ????????
DeCenzo and Robbins HRM 7th
Edition 12
5: TRAINING - LEARNING
THEORY

Motivation
Feedback
Reinforcement
Practices improves
performance, then
plateaus
Transferable

– See Exhibit 8-3


DeCenzo and Robbins HRM 7th
Edition 13
Exhibit 8-3: Principles of Learning

DeCenzo and Robbins HRM 7th


Edition 14
6: TRAINING NEEDS

Organization goals
Tasks to complete
those goals
Behaviors needed to
perform those tasks
Employee deficiencies
in
Skills
Knowledge
Abilities DeCenzo and Robbins HRM 7th
Edition 15
6: BEFORE YOU TRAIN…..

MAKE SURE
PERFORMANCE
DEFICIENCY IS DUE
TO LACK OF
TRAINING

DeCenzo and Robbins HRM 7th


Edition 16
6: TRAINING APPROACHES
(ON-THE-JOB)

Strengths
Simple
Actual job
Weaknesses
Productivity
Mistakes
Types
Apprenticeship
Job instruction
DeCenzo and Robbins training
HRM 7th
Edition 17
6: TRAINING APPROACHES
(OFF-THE-JOB)

Classroom lectures
Films and videos
Demonstrations
Case studies
Simulations
Programmed
instruction
Interactive video disks
Virtual reality
DeCenzo and Robbins HRM 7th
Edition 18
6: AND…..

Computer-based
training
Vestibule training

• See Exhibit 8-5

DeCenzo and Robbins HRM 7th


Edition 19
Exhibit 8-5: Off-the-job Training Methods

DeCenzo and Robbins HRM 7th


Edition 20
6: EMPLOYEE
DEVELOPMENT

Future oriented
Education, not
training
Reasoning, decision
making
Personal growth
All employees, not
just managers

DeCenzo and Robbins HRM 7th


Edition 21
6: EMPLOYEE
DEVELOPMENT METHODS

Job rotation

Assistant-to positions

Committee
assignment

 AND…
DeCenzo and Robbins HRM 7th
Edition 22
6: EMPLOYEE
DEVELOPMENT METHODS

Lectures and
seminars

AND….

DeCenzo and Robbins HRM 7th


Edition 23
6: EMPLOYEE
DEVELOPMENT METHODS

Coaching

Simulations

Outdoor training

DeCenzo and Robbins HRM 7th


Edition 24
7: ORGANIZATION
DEVELOPMENT

Goal is to help
organizations
(people) adapt to
change
Change affects
Technology
Systems
People
Processes
DeCenzo and Robbins HRM 7th
Edition 25
7: ORGANIZATION
DEVELOPMENT GOALS

Help employees adapt


to change
Build acceptance of
new culture
Generate support for
whatever actions need
to be taken

DeCenzo and Robbins HRM 7th


Edition 26
7: ORGANIZATION
DEVELOPMENT MODELS

Kurt Levin Change


Stages
Unfreeze status quo
Change
Refreeze to stabilize
Rafting in white water
Nimble, flexible,
adaptable to survive

DeCenzo and Robbins HRM 7th


Edition 27
7: ORGANIZATION
DEVELOPMENT METHODS

Climate surveys
Team building
Third-party
interventions
Change agents

DeCenzo and Robbins HRM 7th


Edition 28
7: OD - THE LEARNING
ORGANIZATION

Systems thinking
Personal mastery
Mental models
Shared vision
Team learning

DeCenzo and Robbins HRM 7th


Edition 29
7: OD - THE LEARNING
ORGANIZATION

ORGANIZATION
DEVELOPMENT

BECOMES

ORGANIZATIONAL
TRANSFORMATION

DeCenzo and Robbins HRM 7th


Edition 30
8: EVALUATING TRAINING
AND DEVELOPMENT

NEEDS TO BE MORE
THAN JUST FUN

DeCenzo and Robbins HRM 7th


Edition 31
8: EVALUATING TRAINING
AND DEVELOPMENT

OR NOT

DeCenzo and Robbins HRM 7th


Edition 32
8: EVALUATING TRAINING
AND DEVELOPMENT

Cost effectiveness

Deficiencies corrected

Productivity measured

DeCenzo and Robbins HRM 7th


Edition 33
8: PERFORMANCE-BASED
EVALUATION MEASURES

Post-training
performance method

Pre-post-training
performance method

Pre-post-training
performance with
control group method
DeCenzo and Robbins HRM 7th
Edition 34
8: POST-TRAINING
PERFORMANCE

Train

Evaluate performance

DeCenzo and Robbins HRM 7th


Edition 35
8: PRE-POST-TRAINING
PERFORMANCE

Establish/identify
baseline

Train

Evaluate performance

DeCenzo and Robbins HRM 7th
Edition 36
8: PRE-POST-TRAINING
WITH CONTROL GROUP

Establish/identify
baseline
Control group
Hold out some
subjects
Do nothing to them
Train the rest
Evaluate performance
of both groups
Compare resultsDeCenzo andEdition
Robbins HRM 7th
37
8: INTERNATIONAL
ISSUES

Training
Culture
Language
Techniques
Development
Necessary for
executives
Expatriates

DeCenzo and Robbins HRM 7th


Edition 38
8: PROBLEMS WITH
EXPATRIATES

Out of sight, out of


mind
Jobs
Raises
Promotions
Retention
Retirement
Termination

DeCenzo and Robbins HRM 7th


Edition 39
QUICK: REVIEW
CHAPTER 8

ANSWER THESE QUESTIONS ON A SHEET


OF PAPER.
1. THE MOST IMPORTANT THING WE DID IN
CLASS TODAY _______.
2. I STILL HAVE QUESTIONS ABOUT___.
3. THE BEST THING ABOUT CLASS TODAY WAS
_______________.
4. DON’T D0 ____________ ANYMORE.
• TURN THEM IN, PLEASE. NO NAMES. WE’LL TALK
NEXT CLASS SESSION
DeCenzo and Robbins HRM 7th
Edition 40
PREVIEW: CHAPTER 9

Ask 3 people you know:


Do you like your job?
Do you have a career or a job?
Why do you think so?

 Write up their responses for 1 extra point on your final grade.

DeCenzo and Robbins HRM 7th


Edition 41
Exhibit 8-1: A Socialization Process

DeCenzo and Robbins HRM 7th


Edition 42
Exhibit 8-2: Sample Orientation Agenda

DeCenzo and Robbins HRM 7th


Edition 43
Exhibit 8-4: Determining Training Needs

DeCenzo and Robbins HRM 7th


Edition 44
Exhibit 8-6: Lewin’s Change Process

DeCenzo and Robbins HRM 7th


Edition 45
Exhibit 8-7: A Sample Climate Survey

DeCenzo and Robbins HRM 7th


Edition 46

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