Interpreting Flowchart
Interpreting Flowchart
Interpreting Flowchart
INTERPRET
FLOWCHARTS?
K A R E N V. L AT
A FLOWCHART WILL HELP YOU
UNDERSTAND YOUR PROCESS AND
UNCOVER WAYS TO IMPROVE IT ONLY
IF YOU USE IT TO ANALYZE WHAT IS
HAPPENING. INTERPRETING YOUR
FLOWCHART WILL HELP YOU TO :
• Determine who is involved in the process.
• Form theories about root causes.
• Identify ways to streamline the process.
• Determine how to implement changes to the
process.
• Locate cost-added-only steps.
• Provide training on how the process works or
should work.
BELOW IS A SEQUENCE OF STEPS THAT
WILL HELP YOU THROUGH AN ORDERLY
ANALYSIS OF YOUR FLOWCHART.
Step 1 - Examine each process step for the following conditions that
indicate a need to improve the process:
Bottlenecks. These points in the process where it slows down may be caused
by redundant or unnecessary steps, rework, lack of capacity, or other factors.
Weak links. These are steps where problems occur because of inadequate
training of process workers, equipment that needs to be repaired or replaced, or
insufficient technical documentation.
Poorly defined steps. Steps which are not well-defined may be interpreted and
performed in a different way by each person involved, leading to process
variation.
Step 2 - Examine each decision symbol. You may want to
collect data on how often there is a "yes" or "no" answer at decision
points marked by a diamond shaped symbol. If most decisions go one
way rather than the other, you may be able to remove this decision
point.
Step 3 - Examine each rework loop. Processes with numerous
checks generate rework and waste. Examine the activities preceding
the rework loop and identify those that need to be improved. Look
for ways to shorten or eliminate the loop
Step 4 - Examine each activity symbol. Does the step help build
a key quality characteristic into the end product? If not, consider
eliminating it.
TYPES OF FLOWCHART