Chapter 1 Is
Chapter 1 Is
Computer based information systems that use computer hardware and software, the
internet and other telecommunications networks, computer-based data resource
management techniques, and many other computer-based information technologies
to transform data resources into an endless variety of information products for
consumers and business professionals
Management
Challenges
Business Information
Applications Information Systems Technologies
Development Foundation
Processes Concepts
People
Software Hardware
Information Systems
Resources
Data Networks
Stock Holder In Business Environment
The Community Competitors
Customers
Control
Management
Information System
Network Resources
Communication Media and Network Support
Information System Resources and Products
People Resources
Specialist - system analyst, software developers, system operators
End Users - anyone else who uses information systems
Hardware Resources
Machines - computers, video monitors, magnetic disk drives, printers, optical scanners
Media - floppy disks, magnetic tape, optical disks, plastic card, paper forms
Software Resources
Programs - Operating system programs, spreadsheet programs, word processing programs,
payroll programs
Procedures - Data entry procedures, error correction procedures, paycheck, distribution
procedures
Data Resources
Products Descriptions, customer records, employee files, inventory databases.
Network Resources
Communications media, communications processors, network access, and control software
Information Products
Management reports and business document using text and graphic display, audio
responses, and paper forms
Information System Activities
Support
Strategies
For Competitive
Advantage
Support
Business
Decision Making
Support
Business Process and Operations
The Internet
Suppliers and Other Business
Extranets Partners Company
Boundary
Supply chain management:
Procurement, distribution, and logistics
Intranets
Engineering and Manufacturing Accounting and
research And production Finance
Intranets
Extranets
Consumers and Business
Customers
Electronic Business and Commerce : 1990s-2000s
Internet worked e-business and e-commerce systems
Internet worked enterprise and global e- business operations and electronic commerce
on the internet, intranets, extranets, and other networks
Expert Systems. Knowledge-based systems that provide expert advice and act as
expert consultants to users. Examples: credit application advisor, process monitor and
diagnostic maintenance systems.
Knowledge Management Systems. Knowledge-based systems that support the
creation, organization, and dissemination of business knowledge within the enterprise.
Examples: intranet access to best business practices, sales proposal strategies and
customer problem resolution systems
Strategic Information Systems. Support operations or management processes
that provide a firm with strategic products, services, and capabilities for competitive
advantage. Examples: online stock trading, shipment tracking, and e-commerce Web
system.
Functional Business System. Support a variety of operational and managerial
applications of the basic business functions of a company. Examples: information systems
that support applications in accounting, finance, marketing operations management and
human resource management.
From Failure to Success with IT
The Boeing Company Thomson Consumer Electronics
Business Failure: Business Failure:
Costly delays ($ 1,6 billion in 1997) in Retailers not getting quick
obtaining parts to build each aircraft replenishment of core products with
with unintegrated IT systems old inventory systems
IT Infrastructure
Developing
Analyze
Information
System
Solutions
Maintain
Design
Implement
Applications of IT
Customers
Relationship
Management
Potential Harms
Potential Risk Possible Responses
Human How likely are customers,
How likely are legal Can the risks
Resource Employees, business partners,
Actions, consumer And costs be
Management Or competitors to be affected by:
Boycotts, work Mitigated by :
• Infringements on privacy • Self-regulation
Stoppages,
Business • Inaccurate information • Advocacy
Government
Intelligence • Collusion • Education
Intervention, and
• Exclusion from essential business • Codes of Ethics
Systems Other threats to
•resources • Incentives
Occur ?
• Certification
Electronic
Commerce
Systems