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Transactional Analysis: By, Sankalpa Kumar Garima Bhandari Shivesh Tolani Achin Roy Gurjyot Singh Dhruv Bedi

Transactional analysis is a method of analyzing interactions between people based on their ego states - parent, adult, and child. According to its founder Eric Berne, people's behaviors are influenced by messages subconsciously recorded from life experiences. Interactions are classified as complementary, crossed, or ulterior depending on whether the responses match expected ego states. The goal of transactional analysis is effective communication by analyzing interactions through this framework.

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57 views15 pages

Transactional Analysis: By, Sankalpa Kumar Garima Bhandari Shivesh Tolani Achin Roy Gurjyot Singh Dhruv Bedi

Transactional analysis is a method of analyzing interactions between people based on their ego states - parent, adult, and child. According to its founder Eric Berne, people's behaviors are influenced by messages subconsciously recorded from life experiences. Interactions are classified as complementary, crossed, or ulterior depending on whether the responses match expected ego states. The goal of transactional analysis is effective communication by analyzing interactions through this framework.

Uploaded by

Sankalpa Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Transactional

Analysis
By,
Sankalpa Kumar
Garima Bhandari
Shivesh Tolani
Achin Roy
Gurjyot Singh
Dhruv Bedi
What is Transactional Analysis?

▣ A method of dealing with behavioral disorders

▣ Developed by Eric Berne who believed that the


majority of our life experiences are recorded in our
subconscious minds in an unaltered fashion and
become a part of the way we behave
□ The behavior is subconsciously designed to get
reactions and determine how others feel about
us.

2
Transactional Analysis

▣ Here you have a list of items


▣ And some text
▣ But remember not to overload your slides with
content

Your audience will listen to you or read the


content, but won’t do both.

3
Our Brain (according to Berne)

▣ Determines what we think and how we act


▣ Acts like a tape recorder while recording
1) Events
2) Associated feelings
▣ Has 3 distinct parts or ego states
1) Parent
2) Adult
3) Child
4
Parent Ego State

▣ Thoughts, feelings, attitudes, behavioral patterns based on


messages or lessons learned from parents and other ‘parental’
or authoritarian sources
▣ Dos and Don’ts; ought's and ought nots; always and never
▣ Prejudicial views (not based on logic or facts) on things such
as:
religion
tradition
raising children
▣ Nurturing views (sympathetic, caring views)
▣ Critical views (fault finding, judgmental, condescending views)
5
Adult Ego State

▣ Thoughts, feelings, attitudes, behavioral


patterns based on objective analysis of
information (data, facts)

▣ Make decisions based on logic, computations,


probabilities, etc. (not emotion)

6
Child Ego State

▣ Thoughts, feelings, attitudes, behavioral


patterns based on child-like emotions,
impulses, feelings we have experienced
▣ Child-like examples
Happy
Impulsive
Pleasure Curious
Self cantered
Seeking Eager to Please
Angry
Rebellious
Fearful

7
Human Interaction Analysis

 A transaction = any interaction or communication


between 2 people
 People send and receive messages out of and into their
different ego states
 How people say something (what others hear?) just as
important as what is said
 Types of communication, interactions
1) Complementary
2) Crossed
3) Ulterior
8
Complementary ‘Transactions’

▣ Interactions, responses, actions regarded as appropriate


and expected from another person.
▣ Parallel communication arrows, communication
continues.
Example 1: #1 When do you want to go there?
#2 At 11:15.

9
Crossed ‘Transactions’

 Interactions, responses, actions NOT regarded as appropriate


or expected from another person.
 Crossed communication arrows, communication breakdown.

Example 1 #1 What time do you have?


#2 There’s a clock on the wall, why don’t you
figure it out yourself?

10
Crossed ‘Transactions’ cont’d

Example 2 #1 You’re late again!


#2 Yeah, I know, I had a flat
tire.

11
Ulterior ‘Transactions’

 Interactions, responses, actions which are different from those


explicitly stated.
 For example, if a manager tells an employee, “this is a really
intriguing problem, but it might be too hard for you.” This
message can be heard either by the employee’s adult (I don’t
have the capability to deal with this scenario) or by the
employee’s child (I will do it and show him!).

12
The Model

Effective communication comes


from the green modes, (just as
with traffic lights we get the go
ahead when the green light
comes on), and ineffective
communication come from the
red modes (as with the red traffic
light). When we come from the
red modes, we invite a negative
response, and vice versa from
the green modes.

13
Strokes

In Transactional Analysis we call compliments and general ways of giving recognition strokes.

• Positive Strokes
•• Praise, complements, recognition, affection,
•rewards, sympathy, consolation, self-satisfaction
•from job well done
• Negative Strokes
•• Put-downs, criticism, degrading, ridicule, scolding,
•punishment, discounting
• Conditional Strokes
•• Strokes with Ulterior Motives
•• Strokes given for what you do, rather than for what
•you are:
•• Performance oriented strokes
•• Accommodation & conformity oriented strokes

14
Thanks!
Any questions?

15

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