Emotional Intelligence: Dr. S.P. Chauhan Professor (OB & HR) Asia-Pacific Institute of Management New Delhi

Emotional Intelligence
Dr. S.P. Chauhan

Professor (OB & HR)
Asia-Pacific Institute of Management
New Delhi
WHAT IS EMOTIONAL INTELLIGENCE?
The concept of Emotional

Intelligence is an umbrella term
that encompasses a broad
collection of individual skills,
competencies and dispositions,
usually referred to as “soft skills”
or “Interpersonal Skills”.
Emotional Intelligence is the

ability to sense, understand and
effectively apply the power and
acumen of emotions as a
source of human energy,
information and influence.
Emotional Intelligence is the ability to

manage oneself and one’s relationships in
mature and constructive ways.
Or
EI is the intelligent use of our emotions

Emotional Intelligence is the ability to
monitor and manage the emotions of
self and others
OR
EI is the ability to manage oneself and
one’s relationships in mature and
constructive ways.
It can be said that Emotional Intelligence is
practical intelligence.
In Gallup interviews of thousands people to

determine the root cause of success in life
and work, the importance of ‘Intelligence’
was mentioned again and again. But when
the researchers pressed for a definition of
“Intelligence”, they received an interesting
answer.
(contd…..)
Intelligence was not defined as a high IQ or good
grades in school. Rather, intelligence was most
commonly defined as a “WAY OF ACTING”.
In other words, if you act intelligently, you are

intelligent. If you act unintelligently, you are
unintelligent, irrespective of the grades you may
have received or the degrees you have earned.
Source: Book: Goals by Brian Tracy.

Research Findings
Hay Group research has also found that the people
who have high EI have some surprising things in
common like:
 They don’t bite off more than they can chew;
 They focus their energy on making the most of

their strengths before looking at their
weaknesses;
 They are feedback junkies – they are tenacious
about asking those around them for feedback to
see if they are doing well.
Research Findings
It was found that the key quality that differentiated
the successful (such as Roosevelt, Kennedy, and
Regan) from the unsuccessful (such as Johnson,
Carter, and Nixon) was Emotional Intelligence.
Source: Organizational Behaviour by Stephen P. Robbins and Judge,

13th ed.
Research Findings
 More than 50% of all CEOs of fortune 500
Companies had “C” or C-Average in college.
 65% of all US Senators came from the Bottom

half of their school classes.
 75% of US Presidents were in the lower-half club

in school.
 More than 50% of millionaire entrepreneurs never

finished college.
Importance of EQ
 Studies indicate that IQ attributes only 20% to
success while EQ predominantly contributes to
80%
 If IQ gets you hired, it is EQ that gets you
promoted.
 IQ can give you positional power but EQ can
give you Personal Power
 IQ does not increase after adolescence
Contd…..
Importance of EQ
 EQ is largely learned and continues to develop
throughout life.
 Research shows that IQ does not guarantee

success for individuals. Those who combine high
IQ and high EI are the most likely to succeed.
 According to Goleman, high IQ makes you a

brilliant teacher or financial analyst, but high IQ
and high EQ make you their leader.
Cognitive Emotional
Mind Mind
EI
Behaviour
FELT vs EXPRESSED EMOTION:

Feeling vs Action
ROLE OF EMOTIONAL INTELLIGENCE
COMPONENTS OF EQ
PERSONAL COMPETENCE
 Self Awareness
 Self Regulation
 Motivation
SOCIAL COMPETENCE
 Empathy
 Social Skills
COMPONENTS OF EQ
Self Awareness:
Being aware how our feelings affect
us, others and our job performance
 Self Confidence, Realistic self assessment

 Trustworthiness & Integrity
 Comfort with ambiguity, openness to change
COMPONENTS OF EQ
Self Regulation:
Ability to control or re-direct

disruptive impulses and moods; think
before acting
COMPONENTS OF EQ
Motivation:
A passion for work for reasons
beyond money or status
 Strong desire to achieve, Optimism

even in the face of failure
 Organisational commitment
COMPONENTS OF EQ
Empathy:
Feel compassion for, motivate,
inspire and encourage others
 Considering others feeling in the process of

making intelligent decisions
 Using healthy balance of emotions and
reason, being neither too emotional nor too
rational
COMPONENTS OF EQ
Social Skills:
Ability to take people in the direction
you desire, managing relationships
and building networks
 Effectiveness in leading change
 Persuasiveness
 Expertise in building and leading teams
HIGH EQ LEADS TO POSITVE
FEELINGS SUCH AS
 Autonomy/Independence/Self-
rule
 Self-awareness
 Peace
 Hope
 Contentment
 Happiness
LOW EQ LEADS TO UNHAPPINESS
AS SEEN IN THE FEELINGS OF:

 Anger/ Fear
 Disappointment
 Frustration
 Guilt
 Failure
 Emptiness
 Victimisation
 Bitterness
 Dependence
 Lethargy
 Loneliness/Depression
ADVANTAGES OF HIGH EQ
 Improves Interpersonal relationships
 Enhances decision-making
 Helps you to take responsibility for yourself
 Improves the ability to take criticism
 Enhances listening power
 Improves communication
 Helps sustain both mental and physical
health
ADVANTAGES OF HIGH EQ (Contd…)
Stimulates Motivation
Reduces Stress
Improves abilities like Memory, Clarity

of thinking, Creativity
EQ is a primary factor in healthy ageing
permitting you to live long and well
EQ helps in raising children high on EQ
and create loving families
STEPS TO IMPROVE EQ
 Regulate your anger and resentment
 Avoid the tendency to react immediately
 Listen from others perspective
 Avoid the tendency to be pre-judgmental
 Treat people with respect and dignity -

irrespective of their position
 Avoid the tendency to be authoritative
with others below your level
CONTD….
Steps to Improve EQ
 Accept your mistakes without finding

excuses
 Differentiate between Argument
and Discussion
 Offer your view point without being
offensive
 Try to overcome mindset.
Thank You

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Emotional Intelligence

Dr. S.P. Chauhan

The concept of Emotional

Emotional Intelligence is the

Emotional Intelligence is the ability to

EI is the intelligent use of our emotions

In Gallup interviews of thousands people to

In other words, if you act intelligently, you are

Source: Book: Goals by Brian Tracy.

 They focus their energy on making the most of

Source: Organizational Behaviour by Stephen P. Robbins and Judge,

 65% of all US Senators came from the Bottom

 75% of US Presidents were in the lower-half club

 More than 50% of millionaire entrepreneurs never

 Research shows that IQ does not guarantee

 According to Goleman, high IQ makes you a

FELT vs EXPRESSED EMOTION:

 Self Confidence, Realistic self assessment

Ability to control or re-direct

 Strong desire to achieve, Optimism

 Considering others feeling in the process of

AS SEEN IN THE FEELINGS OF:

Improves abilities like Memory, Clarity

 Listen from others perspective

 Avoid the tendency to be pre-judgmental

 Treat people with respect and dignity -

 Accept your mistakes without finding

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