Module 1 Digital Marketing
Module 1 Digital Marketing
Module 1 Digital Marketing
Rashid Khan
Digital Marketing
The internet started in 1969 as the ARPANET, a network for
academic and military use.
Web pages and browsers appeared in 1991-93.
First website (http://info.cern.ch) went live in 1991.
With over one billion people around the world regularly
using the web to find products, entertainment and soul-
mates
The first generation of e-business was like a gold rush.
Organizations need marketers, strategists to apply digital media
The Barack Obama Campaign Story
President Obama made history by his use of Digital-marketing to
win the 2008 election.
Obama’s internet strategies targeted 18-29- year-old voters
because 93% are online.
His 2012 efforts added higher levels of sophistication, including
the use of social media and mobile marketing.
Facebook displayed over 33 million “likes.”
The Obama YouTube channel had over 286,000 subscribers and
288 million upload views.
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E-Business
E-business has a broader perspective.
It involves the automation of all the business processes
in the value chain – from procurement or purchasing of
raw materials, to production, stock holding, distribution
and logistics, sales and marketing, after sales, invoicing,
debt collection and more.
E-commerce
E-commerce is primarily about selling online or the
ability to transact online.
This includes e-tailing, online banking and shopping –
which involve transactions where buyers actually buy and
shoppers actually shop.
Some suggest that e-commerce refers to both financial and
informational transactions.
Examples: inbound customers email enquires, outbound email
broadcast to prospects and customers that need management
Responding to an enquiry or an online catalogue search
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E-Marketing
E-marketing (Internet Marketing) is the management process
responsible for identifying, anticipating and satisfying customer
requirement profitably through digital media.
‘e-Marketing is the sum of all activities a business conducts through the internet
with the purpose of finding, attracting, winning and retaining customers.’ -
CISCO Systems
Achieving marketing objectives through applying digital technologies.
Applying these technologies which form online channels to market:
–Web, e-mail, databases, plus mobile/wireless and digital TV.
To achieve these objectives:
– Support marketing activities aimed at achieving profitable acquisition and
retention of
customers ... within a multi-channel buying process and customer lifecycle.
Digital Marketing
It can be simply defined as: Achieving marketing objectives by
applying digital technologies.
Use the Internet as a core promotional medium, in addition to
mobile and traditional TV and radio.
Access platform or hard wear pc, pda, tablets, mobile phones,
interactive digital television,
Digital communication tools: websites, portals, search engines,
blogs, email, instant messaging, voice telephony (deliver content
and enable interaction)
It gives superior results when integrated with other
communication channels
It supports multi channel marketing
Digital Marketing
Today, no marketing strategy is complete if it does not
incorporate digital strategy and expression.
Digital is a new way of exploring content (for users) and
connecting with customers (for marketers).
Digital enables you to segment your audience and
customize messages in a valuable and measurable way.
People are not passive consumers, they are
empowered as publishers, editors and
commentators.
Power Shift From Companies To Individuals
Primary Characteristics Web 1.0 to Web 2.0
Web 4.0
Customer engagement
Customization and personalization
Web participation a necessity
The differences between the old and digital media
Digital Marketing Tactics
Search Engine Optimization
Search Advertising
Online Advertising
Affiliate Marketing
Video Marketing
Social Media
Email Marketing
Applications of Digital Marketing
An advertising medium
A direct-response medium
A platform for sales transactions
A lead-generation method
A distribution channel
A customer service mechanism
A relationship-building medium
Benefits of Digital Marketing
Interactivity
Intelligence
Individualization
Integration
Independence of location
5S Model
Sales – grow sales
Serve – add value, give additional benefits, inform product development
Speak – Get closer to customers,
Save - Cost, reduce staff, print and posting cost, web self-service
Sizzle- Extend the brand online, new offer, experience and build
communities