Module 1 Digital Marketing

Download as pptx, pdf, or txt
Download as pptx, pdf, or txt
You are on page 1of 16
At a glance
Powered by AI
Some of the key takeaways are that digital marketing involves using digital technologies like the internet, mobile, and social media to achieve marketing objectives. It also discusses how digital has empowered consumers and shifted power from companies to individuals.

Web 1.0 focused on one-way communication of static content dominated by institutions. Web 2.0 enabled two-way interactions and user-generated content. Web 3.0 integrates content and communication in real-time. Web 4.0 emphasizes customer engagement and personalization with web participation as a necessity.

Some digital marketing tactics discussed include search engine optimization, search advertising, online advertising, affiliate marketing, video marketing, social media, and email marketing.

Digital Marketing

Rashid Khan
Digital Marketing
 The internet started in 1969 as the ARPANET, a network for
academic and military use.
 Web pages and browsers appeared in 1991-93.
 First website (http://info.cern.ch) went live in 1991.
 With over one billion people around the world regularly
using the web to find products, entertainment and soul-
mates
 The first generation of e-business was like a gold rush.
 Organizations need marketers, strategists to apply digital media
The Barack Obama Campaign Story
 President Obama made history by his use of Digital-marketing to
win the 2008 election.
 Obama’s internet strategies targeted 18-29- year-old voters
because 93% are online.
 His 2012 efforts added higher levels of sophistication, including
the use of social media and mobile marketing.
 Facebook displayed over 33 million “likes.”
 The Obama YouTube channel had over 286,000 subscribers and
288 million upload views.

1-3
E-Business
 E-business has a broader perspective.
 It involves the automation of all the business processes
in the value chain – from procurement or purchasing of
raw materials, to production, stock holding, distribution
and logistics, sales and marketing, after sales, invoicing,
debt collection and more.
E-commerce
 E-commerce is primarily about selling online or the
ability to transact online.
 This includes e-tailing, online banking and shopping –
which involve transactions where buyers actually buy and
shoppers actually shop.
 Some suggest that e-commerce refers to both financial and
informational transactions.
 Examples: inbound customers email enquires, outbound email
broadcast to prospects and customers that need management
 Responding to an enquiry or an online catalogue search

1-5
E-Marketing
 E-marketing (Internet Marketing) is the management process
responsible for identifying, anticipating and satisfying customer
requirement profitably through digital media.
 ‘e-Marketing is the sum of all activities a business conducts through the internet
with the purpose of finding, attracting, winning and retaining customers.’ -
CISCO Systems
 Achieving marketing objectives through applying digital technologies.
 Applying these technologies which form online channels to market:
 –Web, e-mail, databases, plus mobile/wireless and digital TV.
 To achieve these objectives:
 – Support marketing activities aimed at achieving profitable acquisition and
retention of
 customers ... within a multi-channel buying process and customer lifecycle.
Digital Marketing
 It can be simply defined as: Achieving marketing objectives by
applying digital technologies.
 Use the Internet as a core promotional medium, in addition to
mobile and traditional TV and radio.
 Access platform or hard wear pc, pda, tablets, mobile phones,
interactive digital television,
 Digital communication tools: websites, portals, search engines,
blogs, email, instant messaging, voice telephony (deliver content
and enable interaction)
 It gives superior results when integrated with other
communication channels
 It supports multi channel marketing
Digital Marketing
 Today, no marketing strategy is complete if it does not
incorporate digital strategy and expression.
 Digital is a new way of exploring content (for users) and
connecting with customers (for marketers).
 Digital enables you to segment your audience and
customize messages in a valuable and measurable way.
 People are not passive consumers, they are
empowered as publishers, editors and
commentators.
Power Shift From Companies To Individuals
Primary Characteristics Web 1.0 to Web 2.0

 Web 1.0 ( about sharing info)


 ONE WAY COMMUNICATION
 Static content provided by creator
 Dominated by institutions and businesses
 Commercial and technical based
 Web 2.0 ( interaction)
 2 way
 Content is social-based and audience generated
 Media fragmentation.
 Everyone is a content producer.
 Social commerce.
Power shift from sellers to buyers. Consumers trust each other more
than companies
Primary Characteristics
 Web 3.0 ( run by server eg amazon)
 3 way communication
 Content driven by online metrics
 Integration of content and communications
 Instant real-time communications

 Web 4.0

 Customer engagement
 Customization and personalization
 Web participation a necessity
The differences between the old and digital media
Digital Marketing Tactics
 Search Engine Optimization
 Search Advertising
 Online Advertising
 Affiliate Marketing
 Video Marketing
 Social Media
 Email Marketing
Applications of Digital Marketing
 An advertising medium
 A direct-response medium
 A platform for sales transactions
 A lead-generation method
 A distribution channel
 A customer service mechanism
 A relationship-building medium
Benefits of Digital Marketing
 Interactivity
 Intelligence
 Individualization
 Integration
 Independence of location

 5S Model
 Sales – grow sales
 Serve – add value, give additional benefits, inform product development
 Speak – Get closer to customers,
 Save - Cost, reduce staff, print and posting cost, web self-service
 Sizzle- Extend the brand online, new offer, experience and build
communities

You might also like