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The hospital emergency room process involves patients registering, seeing a doctor, and either receiving a prescription or being admitted. On average, 55 patients arrive per hour, with 10% admitted. Patients wait an average of 7 minutes to register and 34 minutes to see a doctor after registering. Registration takes 2 minutes on average. Doctor visits take 5 minutes for prescriptions and 30 minutes for admissions. Using Little's Law, the average time a patient spends in the ER is calculated to be 54.2 minutes.

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Sachin Rajoria
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36 views5 pages

Assign3 4

The hospital emergency room process involves patients registering, seeing a doctor, and either receiving a prescription or being admitted. On average, 55 patients arrive per hour, with 10% admitted. Patients wait an average of 7 minutes to register and 34 minutes to see a doctor after registering. Registration takes 2 minutes on average. Doctor visits take 5 minutes for prescriptions and 30 minutes for admissions. Using Little's Law, the average time a patient spends in the ER is calculated to be 54.2 minutes.

Uploaded by

Sachin Rajoria
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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3.

Process Flow Measures

Problem 3.4 MBPF


1

A hospital emergency room (ER) is currently organized so that


all patients register through an initial check-in process. At his
or her turn, each patient is seen by a doctor and then exits the
process, either with a prescription or with admission to the
hospital. Currently 55 people per hour arrive at the ER, 10% of
who are admitted to the hospital. On average, 7 people are
waiting to be registered and 34 are registered and waiting to
see a doctor. The registration process takes, on average, 2
minutes per patient. Among patients who receive
prescriptions, average time spent with a doctor is 5 minutes.
Among those admitted to the hospital, average time is 30
minutes. On average, how long does a patient spend in the
ER? Assume the process to be stable; that is, average inflow
rate equals average outflow rate.
3. Process Flow Measures

Directions
2

o) Draw the flow process chart


b) On average how long a patient spend in ER?
c) On average how many patients are in ER?
Hints:
Compute flow time in buffer 1
Compute average activity time of Doctor
Compute the average flow time in this process
Compute average flow time for a simple prescription patient
Compute average flow time for a potential admission patient
Compute number of patients in Doctor activity
Compute the average number of patients in the process.
3. Process Flow Measures

Flow Time
3
Potential admits
10%
Buffer 1 Registration Buffer 2 Doctor
R =55/hr
I=7 I = 34
T = 2 min T1 = 5min 90%
T2 = 30min
Simple Prescription
R I T
Buffer 1 55 7 7.6
Registeration 55 2
Buffer 2 55 34 37.1
Doctor 55 7.5 TD= .9(5)+.1(30) = 7.5
54.2

TPA= 7.6+2+37.1+30 = 76.7


TP= .1(76.7)+.9(51.7) = 54.2
TSP= 7.6+2+37.1+5 = 51.7
3. Process Flow Measures

Inventory
4

Potential admits
10%
Buffer 1 Registration Buffer 2 Doctor
R =55/hr
I=7 I = 34
T = 2 min T1 = 5min 90%
T2 = 30min
Simple Prescription

R I T
Buffer 1 55 7 7.6
Registeration 55 1.8 2
Buffer 2 55 34 37.1
Doctor 55 6.9 7.5
54.2
3. Process Flow Measures

The Little’s Law


5
Potential admits
10%
Buffer 1 Registration Buffer 2 Doctor
R =55/hr
I=7 I = 34
T = 2 min T1 = 5min 90%
T2 = 30min
Simple Prescription
R I T
Buffer 1 55 7 7.6
Registeration 55 1.8 2
Buffer 2 55 34 37.1
Doctor 55 6.9 7.5
49.7 54.2

Recheck I = 49.7, R = 55. Is our T= 54.2 correct?


RT= I
R = 55/60 = 0.916667 minutes
RT = I  T=I/R = 49.7/0.916667 = 54.2

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