EFFECTIVE

COMMUNICATION
In Work Place
OVERVIEW
 What is Effective Communication.
 What is Effective Communication Skills.

 Barrier to Communicate in Workplace.

 7 c’s in Work Communication.

 Tips to make Work Communication Effective.

WHAT IS EFFECTIVE COMMUNICATION.

 Effective Communication is a two way process.

 Speaking
 Listening.
PROCESS OF EFFECTIVE
COMMUNICATION

SENDER MESSAGE

PROCESS

FEEDBACK RECEIVER
 WHY EFFECTIVE COMMUNICATION
IMPORTANT
 TEAM BUILDING
 Diversity

 Globalization of Business
OVERVIEW
 What is Effective Communication.
 What is Effective Communication Skills.
WHAT IS EFFECTIVE COMMUNICATION SKILLS.

Communication skills are tools

to avoid barrier for effective
communication skills
ELEMENTS OF EFFECTIVE COMMUNICATIONS

LEARN TO SELF-
LISTEN DEVELOPMENT

CALM AND
COMPOSED

THINK
ACCURACY
POSITIVE
LEARN TO LISTEN
 Maintain Eye- contact

 Focus on the speaker

 Show interest to the discussions

ELEMENTS OF EFFECTIVE
COMMUNICATIONS

LEARN TO SELF-
LISTEN DEVELOPMENT

CALM AND
COMPOSED

THINK
ACCURACY
POSITIVE
THINK POSITIVE
 Maintain Positive attitude
 View a problem as Challenges

Master the
challenge, don’t
allow challenge
master you.
ELEMENTS OF EFFECTIVE
COMMUNICATIONS

LEARN TO SELF-
LISTEN DEVELOPMENT

CALM AND
COMPOSED

THINK
ACCURACY
POSITIVE
CALM AND COMPOSED
 Need to be patient when speaking
 Need to be methodical
ELEMENTS OF EFFECTIVE
COMMUNICATIONS

LEARN TO SELF-
LISTEN DEVELOPMENT

CALM AND
COMPOSED

THINK
ACCURACY
POSITIVE
SELF- DEVELOPMENT
 Confident is key point
 Don’t give up.
ELEMENTS OF EFFECTIVE
COMMUNICATIONS

LEARN TO SELF-
LISTEN DEVELOPMENT

CALM AND
COMPOSED

THINK
ACCURACY
POSITIVE
ACCURACY
 Make a note of what you speak.
 Help you to stay focus.
OVERVIEW

 What is Effective Communication Skills.

 Barrier to Communicate in Workplace.
BARRIER TO COMMUNICATION IN WORK
PLACE

Culture Barrier Kinesics

Ineffective Emotional
communication Distraction

Personality
Barrier
CULTURE BARRIER
 People different religions
 Language became a problem

 Conduct differences
BARRIER TO COMMUNICATION IN WORK
PLACE

Culture Barrier Kinesics

Ineffective Emotional
communication Distraction

Personality
Barrier
INEFFECTIVE COMMUNICATION
 Lack of information delay performing task
 Over communication.
BARRIER TO COMMUNICATION IN WORK
PLACE

Culture Barrier Kinesics

Ineffective Emotional
communication Distraction

Personality
Barrier
KINESICS
 Wrong poses will send negative message.
 Can effect relationship.

 Understand your body-language.

BARRIER TO COMMUNICATION IN WORK
PLACE

Culture Barrier Kinesics

Ineffective Emotional
communication Distraction

Personality
Barrier
EMOTIONAL DISTRACTIONS
 Play a big role in barrier.
 Avoid thing that keep your mind out of focus.
BARRIER TO COMMUNICATION IN WORK
PLACE

Culture Barrier Kinesics

Ineffective Emotional
communication Distraction

Personality
Barrier
PERSONALITY BARRIERS
 Strange attitude
 Easily getting distracted

 Not getting idea

OVERVIEW
 What is Effective Communication.
 What is Effective Communication Skills.

 Barrier to Communicate in Workplace.

 7 c’s in Work Communication.

7 C’S IN WORK COMMUNICATION.

Complete
COMPLETE
 Communication must be complete
 Convey all the facts

 Helps in better decision making

 Example:
Incomplete communication.
 Tomorrow we have meeting at conference 1.

Complete communication.
 Tomorrow we have meeting at 10am in
conference 1.
7 C’S IN WORK COMMUNICATION.

COMPLETE

COURTESY
CORTESY
 Sender’s expression and respect the receiver.
 Message should be polite.

 Use term of respect.

 Example:
Incorrect
 John can you please came.

Correct
 Mr. john can you please came.
7 C’S IN WORK COMMUNICATION.

COMPLETE

COURTESY

CONCISE
 CONCISE

 Necessity for effective communication.

 Covey it is possible words.

 Save time.

Example:
Incorrect:
We wish to let you know that company is pleased to
your performance.
Correct:
The company is pleased with your performance.
7 C’S IN WORK COMMUNICATION.

COMPLETE

COURTESY CLEAR

CONCISE
CLEAR
 Concentrate on specific message.
 Clarity of thoughts improves the meaning of
message.
 Make understanding clear.

Example:
Incorrect:
We invite all employee to join annual celebration.
Correct:
All employee are requested to join in the annual
celebration.
7 C’S IN WORK COMMUNICATION.
COMPLET
CORRECT
E

COURTES
CLEAR
Y

CONCISE
CORRECT
 Implies no error in communication.
 Boosts up your confidence level.

 Impact to the readers/ audience.

 Example:
Incorrect:
 I am in well, I hope you are also in well.

Correct
 I am well, I hope you are also well.
7 C’S IN WORK COMMUNICATION.
COMPLET
CORRECT
E

COURTES CONSIDERATION
CLEAR
Y

CONCISE
CONSIDERATION
 Take the audience into consideration
 Level of education plays an important role.

 Relate to the target group.

 Example:
Incorrect:
 When on an official tour, you are not approved
first class fare.
Correct:
 When on an official tour, you will be traveling in
tourist class.
7 C’S IN WORK COMMUNICATION.
COMPLET
CORRECT
E

COURTES CONSIDERA
CLEAR TION
Y

CONCISE CREATIVITY
CREATIVITY
 Use creativity sentence.
 Draw’s reader’s attention.
OVERVIEW
 What is Effective Communication.
 What is Effective Communication Skills.

 Barrier to Communicate in Workplace.

 7 c’s in Work Communication.

 Tips to make Work Communication Effective.

TIPS TO MAKE WORK COMMUNICATION
EFFECTIVE.

Speak efficiently  Next

Honesty  Next
Control your anger  Next
Multiple channel
 Next
Face to Face
 Next
Don’t over other person
 Next
SPEAK EFFICIENTLY
 Communication clearly and directly.
 Receiver should understand the message.

 Speak confidently

Back Next
HONESTY
 Honesty is the best policy.

 Communicate right information.

 Improves relations.

Back Next
CONTROL YOUR ANGER
 Speak about the result you want.
 Avoid pointing other.

 Control the problem.

Back Next
MULTIPLE CHANNEL
 Use multiple channel for effective communication.
 Improves clarity of message.

 Less changes of deformation of content.

Back Next
FACE TO FACE
 Huge benefits in non-verbal communication.
 Maintain eye-contact

Back Next
DON’T OVER OTHER PERSON

 Express your opinions.

 Allow other to speak.

 End of conversation.

Back Next
OVERVIEW:
 What is Effective Communication.

 What is Effective Communication Skills.

 Barrier to Communicate in Workplace.

 7 c’s in Work Communication.

 Tips to make Work Communication Effective.

 THE END
ANY
QUESTION?