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Network Troubleshooting

Network troubleshooting involves following a systematic process to identify and resolve problems in order to restore normal network operations. The basic steps include identifying symptoms, determining scope, checking for changes, identifying probable causes, implementing solutions, and testing and documenting the solutions. Common troubleshooting methods include using the Ping, Trace Route, Ipconfig, NSLookup, Netstat, PuTTY, and Path Ping utilities to check connectivity and configuration issues. Narrowing down the potential location of problems through isolation is a key part of the troubleshooting process.

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Kush Rajput
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437 views12 pages

Network Troubleshooting

Network troubleshooting involves following a systematic process to identify and resolve problems in order to restore normal network operations. The basic steps include identifying symptoms, determining scope, checking for changes, identifying probable causes, implementing solutions, and testing and documenting the solutions. Common troubleshooting methods include using the Ping, Trace Route, Ipconfig, NSLookup, Netstat, PuTTY, and Path Ping utilities to check connectivity and configuration issues. Narrowing down the potential location of problems through isolation is a key part of the troubleshooting process.

Uploaded by

Kush Rajput
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Basic Computer & Network

Troubleshooting

Kush rajput.
What is network troubleshooting?

 It is a systematic process that aims to resolve


problems and restore normal network
operations within the network.

TLA 2003/Troubleshooting/Richard Wayne 2


Basic way of network troubleshooting.
1. Identify and document the symptoms.
2. Identify the scope of the problem.
3. Determine if anything has changed on the
network. Has there been a hardware or software
change?
4. Determine the most probable cause of the
problem. (No, it’s not always the end-user.)
5. Implement a solution.
6. Test the solution.
7. Document the solution
3
Methods of network troubleshooting.
 Ping utility
 Trace route/Tracert command
 Ipconfig utility
 DNS trouble shooting

OTHER METHODS
 Nslookup.

 Netstat

 PuTTY

 Path ping
4
Ipconfig – What’s Set On The PC?

TLA 2003/Troubleshooting/Richard Wayne 5


Ipconfig - Results

TLA 2003/Troubleshooting/Richard Wayne 6


Network Connection Details

TLA 2003/Troubleshooting/Richard Wayne 7


Give me a ping, Vasily. One ping only
please!

TLA 2003/Troubleshooting/Richard Wayne 8


Tracert

TLA 2003/Troubleshooting/Richard Wayne 9


DNS Troubleshooting

TLA 2003/Troubleshooting/Richard Wayne 10


Network Monitor

TLA 2003/Troubleshooting/Richard Wayne 11


The Key In Network Troubleshooting:

 Isolate the problem:


 Cable
 PC
 Switch
 Router
 DNS

TLA 2003/Troubleshooting/Richard Wayne 12

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