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    General Awareness of QMS (6-11-13)

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    Abdulrehman Moazzam
    ISO 9001:2015 provides requirements for a quality management system (QMS). A QMS ensures products meet customer and regulatory requirements, enhance customer satisfaction, and achieve continual improvement. It operates through a PDCA cycle of plan, do, check, act. Key elements include establishing a quality policy and objectives, documenting procedures, conducting internal audits, and management reviews to ensure continual improvement.

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    General Awareness of QMS (6-11-13)

    Uploaded by

    Abdulrehman Moazzam
    50 views16 pages
    ISO 9001:2015 provides requirements for a quality management system (QMS). A QMS ensures products meet customer and regulatory requirements, enhance customer satisfaction, and achieve continual improvement. It operates through a PDCA cycle of plan, do, check, act. Key elements include establishing a quality policy and objectives, documenting procedures, conducting internal audits, and management reviews to ensure continual improvement.

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    ISO 9001:2015 provides requirements for a quality management system (QMS). A QMS ensures products meet customer and regulatory requirements, enhance customer satisfaction, and achieve continual improvement. It operates through a PDCA cycle of plan, do, check, act. Key elements include establishing a quality policy and objectives, documenting procedures, conducting internal audits, and management reviews to ensure continual improvement.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    50 views16 pages

    General Awareness of QMS (6-11-13)

    Uploaded by

    Abdulrehman Moazzam
    ISO 9001:2015 provides requirements for a quality management system (QMS). A QMS ensures products meet customer and regulatory requirements, enhance customer satisfaction, and achieve continual improvement. It operates through a PDCA cycle of plan, do, check, act. Key elements include establishing a quality policy and objectives, documenting procedures, conducting internal audits, and management reviews to ensure continual improvement.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 16

    Quality Management System

    ISO 9001: 2015


    What is Quality?

     Quality is a product that meets the customers requirements or


    expectations

     Fitness for purpose

     Getting it right the first time


    Management System

     System to establish policy and objectives and achieve those


    objectives

     Exists in every organization


    Quality Management System

     Ensure that its products or services satisfy the customer's quality


    requirements

     Comply with any regulations applicable to those products or


    services.

     Enhance customer satisfaction

     Achieve continual improvement of its performance


    ISO 9001:2015

    ISO 9001:2015 is a generic standard and can be applied:

     To any organization, large or small, whatever its product or service


    is

     In any sector of activity

     Whether it is a business enterprise, a public administration, or a


    government department
    ISO 9001:2015

     Do what you document and document what you do

     Quality is not what you do as much as how you do it

     The standards are like a checklist


    Purpose of ISO 9001:2015

    Specifies requirements for organization to:

     Demonstrate its ability to consistently provide product that meets


    applicable requirements

     Enhance customer satisfaction through system processes for


    improvement & conformity

     Prevent non-conformity
    Terms and Definitions

     Customer: Organization or person that receives a product

     Requirement: Need or expectation

     Product: Result of a process

     Process: Set of interrelated activities which transforms inputs to


    outputs

     Procedure: Specified way to carry out an activity or a process


    Benefits of ISO 9001:2015

     Increase efficiency and effectiveness

     Model for continual improvement

     Model for satisfying customers

     Build quality into products and services

     Sustainable business

     Transfer of good practices

     Increases credit in the market


    Benefits of ISO 9001:2015

     Ensures quality and after sales service to customers

     Due to increased confidence of customers in you, you get more &


    more orders

     Improves housekeeping

     Reduces rejection/rework

     Increases morale of the company

     Improves team work


    Clauses of ISO 9001:2015

     Clause 1: Scope
     Clause 2: Normative Reference
     Clause 3:Terms and Definitions
     Clause 4: Context of Organization
     Clause 5: Leadership
     Clause 6: Planning
     Clause 7: Support
     Clause 8: Operation
     Clause 9: Performance Evaluation
     Clause 10: Improvement
    Mandatory Documents ISO 9001:2015
    Imp Documents
     Quality Policy
     Quality Objectives
     Quality Manual

    imp Procedures
     Control of documents
     Control of record
     Internal audit
     Control of nonconforming product
     Risk & Opp Register
     Expectation of interested parties
    Quality Management System Cycle
    10 Where are we Where should 1
    now? we be?

    9 Quality policy & 2


    Management
    Quality
    Review
    Objectives
    Quality
    8 Internal Quality Management 3
    Audit Planning
    System Cycle

    7 Corrective & How are we 4


    Preventive going to get
    Action over there?

    What progress 6 Implementation 5


    are we making? & Operations
    PDCA Cycle
     Four-step management method used in business for the control
    and continuous improvement of processes and products
    Eight Quality Management Principles
    QMS Summary

     Say what you do

     Write it down in standard format

     Do what you say

     Keep excellent records

     Audit to verify

     React to gaps

     Review at Top Management level

     Build in continual improvement

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