School of Electrical and Computer Engineering

Masters of Telecommunication Engineering

Code Name ID
2 Alamirew Digafe GSR/9823/11
15 Habtamu Bekele GSR/9823/11
19 Roba Kebeba GSR/2540/11
21 Samuel Mekasa GSR/6443/11
27 Tilahun Habte GSR/6434/11
Types of Service
 SHART POWER UNIT SERVICE
COLOCATION SERVICE

2
Roadmap Strategies
• Baseline
• Organizational architecture
• Current business flow of the campy
• Target
• Mission
• Objective
• Goal
• Strategy
• Business Continuity

3
Business architecture
Vision
• To be a world-class telecom services provider
Mission
• Provide high quality, innovative and affordable telecom
products and services that enhance the development of
the nation and ensure high customer satisfaction.
• Build reputable brand known for its customers’
consideration
• Build its managerial capability and manpower talent that
enables ethiotelecom to operate at international level
• Support community and environmental development

4
Existing Structure of The Company
• Currently an organization is combined of 11 division and
departments that is leaded by CEO.
• CEO is superior of all division in the structure
• Divisions are subdivided in to the departments
• Departments are refined into sections and that is
smallest structure in the company

5
 Current organizational structure..
Board Of
Directors

CEO

Internal Audit Execute office

Legal Board Office

Strategic Plan TExA

COO

Financ Regional and

IT Network &
ITSSPM ITSD ITST ITSO OA
Security

Billing Service
ITSDDesk ITITSD
Security
BR Rollout
ITSD ITSD
ITITSD
Strategy Operation
Corporate Network
Technical
BRE CRM application security
Change Managment
Mail and Security
Info. Billing
provisioning Directory Op. center
IT Finance Archtecture Solution
Operat. &
Advanced VAS Business IT Fraud
Main.
IT Program Solution Solution application

8
9
10
 Roadmap Strategies: Target
Mission+
Provide continues communication service for all
citizen without power interruption
Goal
Develop telecom and communication infrastructure in
all areas of the country in view of promoting the
growth of telecom services (shart services) and
encouraging extensive utilization by the citizen.

11
Roadmap Strategies: Target…
Objective
The New product lines.
 To increase market coverage specially ruler
area
 Increase customer satisfaction
 Increase revenue
 Build reputation
Technology adaptation
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Roadmap Strategies: Target
Strategy
Design guidelines for both the shart and colocation services
planning and implementation
Expand the telecom infrastructures that support the newly added
services - the shart and colocation services
Advertise the newly added services, using multiple media
types.
Perform research on selection of newly build shop
locations.
Import enough shart utility devices
Distribute mobile electric utility devices to all the nearest
location of ethiotelecom shops.

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 Business Policy
In need of the Busses can be initiated from
Government
Customer
Market assessment
Other countries experience
Technological advancement

14
Business Policy…..

15
Current Company Stricture

16
Target Network Structure

17
Target marketing and
Communication Division

18
Target Sales Division Structure

19
Target Finance Division Structure

20
Target Customer Service
Division Structure

21
 Target ISD Structure
ISD
Build Capacity

Build New

IT Network &
ITSSPM ITSD ITST ITSO OA
Security

Billing Service
ITSDDesk ITITSD
Security
BR Rollout
ITSD ITSD
ITITSD
Strategy Operation
Corporate Network
Technical
BRE CRM application security
Change Managment
Mail and Security
Info. Billing
provisioning Directory Op. center
IT Finance Archtecture Solution
Operat. &
Advanced VAS Business IT Fraud
Main.
IT Program Solution Solution application

Collocation
Data Center Service Imp. & Servise oparaion
Managment Architecture
Architecture Deployment

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New Added Departments

Operation and
Maintenance

External Internal
Vender Issues
Customer Customer

XXX
ITSD ITSD
Computers
ADSL

tttt Printers
Application

tttt XXc
Fixed Line

Yellow Box

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How Keep boniness Continuity
By front office customer service
Survey
Quick Maintenance

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Thank You

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