Postnl: Industry: Products and Services: Employees

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PostNL

Industry:
Distribution

Products and Services:


Postal and parcel services

Employees
>45,000

Parcels delivered each day


575,000

PostNL, with more than 45,000 employees and about 5,000 seasonal workers, is one of
Europe’s largest mail and parcel delivery service providers.
As digital communication and e-commerce change the face of traditional mail
services, the pressure is on for delivery service providers to keep operations
running cost-effectively and efficiently
Maximize employee engagement and loyalty by empowering staff and
managers with control of their working lives.
With an increase in demand for package deliveries and a decline in
mail volumes, the company needed to ensure complete reliability and
continuity of services
Premier postal services provider PostNL needs to attract, retain, and
motivate thousands of seasonal workers.
Challenges and Opportunities
 Inability to find cost savings with existing HR systems in an increasingly
competitive market
 Multiple HR systems, which created complexity for staff and hampered
employee engagement
 Need for mobile and tablet functionality to improve employee flexibility
 Desire to streamline manual processes and improve efficiency
SAP Solutions
 SAP® Concur® solutions
 SAP SuccessFactors Employee Central, and
 SAP SuccessFactors Employee Central Payroll (2018)
Why SAP
• Cloud-based solution, which strengthens the competitive edge by
keeping operational costs low
• Single, scalable platform to manage all HR tasks, including automatic
expense claims processing with SAP Concur solutions
• Support for mobile and tablet functionality for all employees across
all solutions
• Fully mobile access to a 100% digital workspace, which satisfies staff
expectations for increased flexibility
• SAP SuccessFactors Employee Central, which keeps operations
running smoothly
Value-Driven Results
 Strengthened competitive advantage by reducing the cost of IT
and HR processes
 Increased agility by enabling employees to access self-service
applications from any device
 Supported operational excellence with simplified HR tasks,
increasing employee engagement
 25% Reduction in the cost of IT and HR processes
 25% Payroll cycles, reducing the time needed to complete by five
days
 One Portal for HR tasks, replacing 15 legacy applications
 Happier staff and leaner operations help PostNL ensure that every
delivery reaches the customer on time
“By giving employees greater control over HR tasks and offering more
flexible working conditions, PostNL shows that it is truly committed to
helping employees succeed.
” Bernard de Vries, Chairman of the Workers Council, PostNL Holding
B.V.

“We hire 12,000 employees each year, so managing the entire


employee lifecycle can become complex. SAP solutions help us keep
employees motivated by keeping processes simple.
” Nienke Duisterhout, Program Manager for HR, PostNL Holding B.V

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