Stop Start Continue Change
Management Model
Introduction to the model – SSCC
• The stop start continue change management
model is a useful ‘quick’ tool for looking at
service improvement.
• It can also be used as a:
– technique for generating ideas
– solving problems,
– and negotiating behavior changes between
two groups, individuals, or departments
1. Set the Context
Take some time to think about what you are doing in
relationship to organizational partnerships.
Ask yourself these questions:
• What is not working in our current mission area?
(Something we should STOP).
• What should we have in place to improve our mission
area? (Something we should
START).
• What is working well in our mission area and should be
continued? (Something we
should CONTINUE).
• What are the attitudes, practices and others “traditions”
that we have to change? [Something we should change]
Group Work
• List three things we are currently doing that
we should STOP.
• List three things that we should START that
would improve our organization/ service.
• List three things we are currently doing in our
organization that should CONTINUE.
• List three things we are currently doing in our
organization that should CHANGE.
Group Work
• List three things we are currently doing that
we should STOP.
Group Work
• List three things that we should START that
would improve our organization/ service.
Group Work
• List three things we are currently doing in our
organization that should CONTINUE.
Group Work
• List three things we are currently doing in our
organization that should CHANGE.
Group Work
• List three things we are currently doing that
we should STOP.
• List three things that we should START that
would improve our organization/ service.
• List three things we are currently doing in our
organization that should CONTINUE.
• List three things we are currently doing in our
organization that should CHANGE.
COLLATION OF REPORTS
CALENDARING
FINAL DRAFT