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Knowledge Management

Data becomes information when it is put into meaningful context. Information is then transformed into knowledge through reasoning and applying meaning to help with decision making, problem solving, and learning. Knowledge management aims to facilitate sharing and application of both explicit and tacit knowledge to promote innovation and learning within an organization. The key benefits of knowledge management include reducing costs, improving customer service, identifying new opportunities, and enhancing organizational learning and profitability.

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Aradhya Singh
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88 views25 pages

Knowledge Management

Data becomes information when it is put into meaningful context. Information is then transformed into knowledge through reasoning and applying meaning to help with decision making, problem solving, and learning. Knowledge management aims to facilitate sharing and application of both explicit and tacit knowledge to promote innovation and learning within an organization. The key benefits of knowledge management include reducing costs, improving customer service, identifying new opportunities, and enhancing organizational learning and profitability.

Uploaded by

Aradhya Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Data & Information

 "Data are facts, observations, or measures


that have been recorded but not put into
meaningful context. A single musical note is
data."

 Then data becomes information as soon as it


is put into a context, and linked to an object.

Data that has been arranged in a systematic


way to yield order and meaning. A series of
notes arranged into a tune is information."
The Five Cs
Data is summarized in more concise form,
Condensed
and unnecessary dept is eliminated

Contextualized We know why the data was collected

Calculated Tabulate, relate and data to form bases for


analysis

Categorized The basis of Analysis is known

Errors have been removed, missing ‘data-


Corrected
holes’ have been accounted for
What is Knowledge?

Knowledge is reasoning about


information and data to actively
enable performance, problem –
solving, decision – making, learning,
and teaching.
(Beckman, T 1997)
Definition of Knowledge
Knowledge is a mix of framed experience, values,
contextual information, expert insight and intuition that
provides an environment and framework for evaluating
and incorporating new experiences and information. It
originates in individuals’ minds but is often embedded in
organizational routines, processes, practices, systems,
software and norms.
Elements of Knowledge
KNOW L EDGE

L
Be Aware of •An intense or striking quality
E (a quality or factor which gives
Be Familiar
A superiority over close rivals)
with
R •A slight advantage over
Be somebody/ something
N
Acquainted
with
•To be Informed
•To gain Knowledge,
Skill or Ability
•To be Skilful

•The term KNOWLEDGE is a process of learning to know to have an edge over others.
D I K W Relationship

Information + Knowledge applied X


Experiences + Insights + Results Interpreted -
Judgment - Interpreted Knowledge
Interpreted Information

Wisdom
Knowledge

Information

Data

Data
Unformatted, assorted,
processed through
numerous transactional
5Cs – Interpreted
records –
Data
Transactions
From Facts to Wisdom
(Haeckel & Nolan, 1993)

Volume Value
Less is
Completeness More Structure
Objectivity Wisdom

Knowledge

Information

Facts
Categories of Knowledge
Technological
Type Business
Environmental
Operational
Focus
Strategic
Individual
Knowledge Involvement
Collective
Explicit
Complexity
Tacit

Low
Perishability
High
Knowledge – Explicit, Tacit and
Potential
Building Blocks
KNOWLEDGE

Explicit Tacit

Recorded Residing in
Peoples’ Heads
Procedures, Manuals, Skills, Ideas,
Documents, Practices…. Experience….
Definition of Knowledge Management

• Knowledge Management (KM) is the creation,


distribution and exploitation of knowledge to create
and retain greater value of core business competencies.

• KM addresses business problems particular to your


business – whether it is creating and delivering
innovative products or services; managing and
enhancing relationships with customers, partners and
suppliers; or improving work processes.
 primary goal : To facilitate opportunistic
application of fragmented knowledge through
integration.

 KM is a newly emerging, interdisciplinary


business model dealing with all aspects of
knowledge within the context of the firm,
including knowledge creation, codification,
sharing, and how these activities promote
learning and innovation. In practice, KM
encompasses both technological tools and
organizational routines in overlapping parts.
Knowledge Assets
An organization’s schematic and content
knowledge resources, including
knowledge held by the organization’s
participants, various artifacts belonging
to the organization (e.g., documents,
manuals, videos), the organization’s
culture, and its particular infrastructure
of roles, relationships, and regulations.
Knowledge Worker
A knowledge worker (also referred to as
an intellectual worker or brain worker)
is a person employed due to his or her
knowledge of a subject matter, rather
than their ability to perform manual
labor.

The term was coined by Peter Drucker in


1959, as one who works primarily with
information or one who develops and
uses knowledge in the workplace.
Major Drivers behind KM
 Globalizationof Business
 Learner organizations

 Corporate Amnesia

 Technological advances
The Knowledge Economy
 The new source of wealth is knowledge, and not
labor, land, or financial capital. It is the intangible,
intellectual assets that must be managed.
The key challenge of the knowledge-based economy
is to foster innovation.

Two Questions:
Is KM related to innovation?
Is there any difference between KE and KBE?
Definition
 Knowledge economy as one that
creates, disseminates, and uses
knowledge to enhance its growth and
development.
The Knowledge Economy

For several decades the world's best-known


forecasters of societal change have
predicted the emergence of a new economy
in which brainpower, not machine power, is
the critical resource. But the future has
already turned into the present, and the era
of knowledge has arrived.
--"The Learning Organization," Economist Intelligence
Unit
Intellectual Capital
Intangible Assets could be any asset that can be or
cannot be measured, but is used by a company to its
advantage.

 An intangible asset if measured and valued for become


the intellectual capital of the company.

 Skilled people & their competencies (knowledge /


expertise), market positions, goodwill, recognition,
achievements, patents, contracts, support,
collaborations, brand value, leadership, and loyal
customer bases.

 Knowledge, collective expertise, goodwill, brand value


and patents are not regularly shown up on
conventional financial statements.
Intellectual Capital
 Relational capital: All relations a company
entertains with external subjects, such as
suppliers, partners, clients (brands, ...),
research centres, etc.;
 Human capital: The sum total of the useful
knowledge of your employees and your
customers with more emphasis on knowledge
and competences residing with the
company's employees;
 Organizational capital: Collective know-how,
beyond the capabilities of individual
employees. E.g.: information systems;
policies; intellectual property.
Characteristics of Knowledge
Management
 Pervasive

 Formal management
 Involves management of
organization
 Consists of integrated processes

 Technology serves as backbone

 Disciplinary approach
Barriers to Knowledge
Implementation
Barriers

Immaturity of
Technology
19% Immaturity of Industry

48% Cost
16%
Lack of need
5% 12%
Cultural resistance
MODEL OF KM
Externalization
Wonders of Knowledge Management
Reducing costs/ time for information
collection, dissemination & reuse

Improving Customer/Vendor service Accelerated


& support processes Organizational
learning
KNOWLEDGE Identifying innovative business/revenue
MANAGEMENT generation opportunities

Enhanced
Shrinking cycle times for product /
market development Enterprise
Profitability

Stemming intellectual losses linked


to employee turnover

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