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Managing and Monitoring The Housekeeping Job

This document discusses management and performance monitoring. It defines management as controlling resources and coordinating activities to achieve objectives. Performance monitoring involves supervising activities to ensure they are on track, observing performance, analyzing variances, and taking corrective actions if needed. It also discusses using tools like reports, surveys, checklists to collect performance data and provide feedback. The goal is to evaluate if objectives and standards are being met and resolve any gaps.

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aisaka minorin
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106 views11 pages

Managing and Monitoring The Housekeeping Job

This document discusses management and performance monitoring. It defines management as controlling resources and coordinating activities to achieve objectives. Performance monitoring involves supervising activities to ensure they are on track, observing performance, analyzing variances, and taking corrective actions if needed. It also discusses using tools like reports, surveys, checklists to collect performance data and provide feedback. The goal is to evaluate if objectives and standards are being met and resolve any gaps.

Uploaded by

aisaka minorin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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 The process of dealing with or controlling

things of people.
 The organization and coordination of the
activities of a business in order to achieve
defined objectives.
 Supervising activities in progress to ensure
they are on course or on schedule in meeting
the objectives and performance targets
 It means observing and collecting information
on the result of the performance and reflecting
on what has been observed, analyzing
variances and if necessary, change a course of
action or adopt some remedial measure or to
bridge any performance gap.
 Review observes behavior
 Reviews staff member’s self-assessment
 Summarize and rate staff member’s
performance
 Meet with the employee to discuss
performance
 Resolve performance gaps or differences
between actual and planned performance
 Establish goals and performance and
professional development
 Checking or assessing to provide feedback or
reflection or analysis guide for decision making
 Detailed description of performance standards.
 Results or findings
 Monitoring instruments or tools
 feedback
 Attainment of performance target
 Consumptions according to budgets
 Compliance to productivity and quality
standards
 Irregularities and discrepancies in transactions
 Consumer satisfaction
 Sales report
 Financial statements
 Inventory reports
 Losses and breakages
 Control sheet
 Cash audit
 Productivity report
 Daily accomplish report
 Performance monitoring checklist
 Guest comment survey
 Consumption report
 Budget variance report
 Misconduct report
 Logbook entries accident report
 Guest comment
 Payroll control much more than just
accounting. Verifying employees were
physically present, worked a certain number of
hours, and were paid at the correct rate is very
important
 Staff planning
 Accounting control for payroll
 Tip employees
 Time cards
 Overtime
 Vacations
 Test checks
 Cash wages

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