Development of Productivity

Practitioners: Basic Program

A Self-Paced eLearning Course

(Foundation for Certification of Productivity Practitioners)

Overview of DPP Basic Program

Self-Paced eLearning Course
 Description

This Self-eLearning course will provide participants

an opportunity to go through a learning experience
offered by the Asian Productivity Organization (APO)
as an introductory online training via self-paced
modules. Considered as first in the three-stage APO
Productivity Practitioner’s Certification Process, this
overview will share with the participants the design of
the e-learning program and the requirements for
course completion.
 APO Productivity Practitioners’ Certification Process
(Three Major Steps)
• APO Issues PN for the DPP: Basic at least 4 months before the course starts.
• Selection of participants as usual based on nominations received from NPOs
at least one month before the course starts.
• All selected participants are voluntarily asked by the APO to take self-learning
e-course and pass it, only if they are interested to become APO Certified
Step 1 Productivity Practitioners. Those who pass e-course become potential
candidates for certified practitioners (level 1). Others will remain general APO
participants.

• All selected participants attend face-to-face course and also take examination
at the end as usual.
• Specific project assignments are given to only those candidates for certified
practitioners who pass face-to-face exam (level 2). Assignments to be prepared
Step 2 by the Development Academy of the Philippines (DAP) in consultation with the
APO Secretariat.

• Candidates for certified practitioners carry out assignments and submit project
reports to the APO Secretariat and DAP for review (level 3) . Candidates will
be given 3-5 months to carry out assignment at their own cost in their home
countries.
Step3 • The APO and DAP will review the project report and decide to certify candidate
or not
• APO will award a registration-based APO Certificate to the successful
candidates.
 APO Productivity Practitioners’ Certification Process
(10 Sub-Steps)
1. APO Issues PN for DPP: Basic

2. NPOs nominate candidates as

specified in the PN

3. APO makes selection of 18 overseas +

6 local participants (total 24) as usual and
issues LAc to them

Out of 24 selected candidates

4. APO advises selected participants to
few may take the e-course. For
complete and pass self-learning e –course if
example, we assume that 15
they want to become APO Certified
participants pass the e-course
Productivity Practitioners

5. All 24 participants attend face-to-

face DPP: Basic Course and also take
exam.
APO Productivity Practitioners’ Certification Process
(10 Sub-Steps)
6.Out of 15 candidates for APO Certified
Productivity Practitioners, say for example
10 pass the exam.

7.All participants receive standard APO Certificate of Attendance at

the end of the course + In addition 10 candidates who passed get
assignment to be carried out within 3 to 5 months

8. All participants go back to their home countries after completion of the

face-to-face course

9. 10 candidates carry out assignment and submit a project report through

NPO within 3 to 5 months to the APO and DAP. The APO and DAP review
and decide to certify say 5 candidates based on the quality and content of
the report.

10. 5 candidates become APO Certified Productivity Practitioners.

Their names get registered on the APO website
 Introduction

• This Self-paced eLearning course is the

preparatory phase in the development path of
a potential productivity practitioner.

• It lays down the foundation of one’s

competency (knowledge, skills and attributes)
in productivity and quality improvement (P &
Q) that will enable him/her to contribute to the
attainment of his/her organization’s vision,
mission and goals.
 Introduction
• Aligned to the developmental approach of the DPP: Basic
Program, this self-paced eLearning Course aims to help the
participant develop a mindset of productivity improvement
as a way of life.
− This course will help participants build on this mindset by
acquiring an appreciation of the basic concept and
principles of P & Q improvement

‒ Thus, the reading materials in the course provide a

discussion that answers the ‘what and why’ questions on
P&Q (What – general concepts & principles; Why –
rationale of the need for it)
 Introduction
• This self-paced course allows each
participant to go through the modules at
his/her own pace

• However, a participant must be consciously

aware of the time frame for him/her to
complete this course.
Please refer to the instructions under
Scheduling
 Preparing Potential Productivity
Practitioners for Certification

• Self-paced training Self-Paced

modules Online Learning
Experience
• First of 3-step approach
to certification process
for Productivity Project
Assignment
Practitioners Face-to-Face
Training Implementation
(One-on-One
in Asia Consultations)
 Objectives

General Specific
• By the end of the program, participants
• The self-eLearning
course aims to will be able to:
initially develop a 1. discuss the basic concepts and principles
mindset of of productivity, quality and competitiveness
productivity and 2. explain the evolution of the productivity
quality improvement
among practitioners movement in Asia and the role of APO
using on- 3. describe the roles and competencies of a
line/computer based productivity practitioner
technology in 4. explain the ‘what-and-how’ of basic P& Q
preparation for a
formal and face-to- tools and techniques and
face training 5. cite TQM as an integrating framework of
intervention leading P&Q leading towards business excellence
towards
certification.
 Overall Methodology
• Introduction of the Module
• Reading of the Self-Paced eLearning course manual by
participant
‒ Familiarizing with and understanding of the key concepts
and principles per module
• Interactive Feedback (Q & A) – an interface with online
trainer/facilitator through optional discussion board
• Review of the key learning points of the topics per module by
participant
‒ Check for Understanding: Lesson Review
‒ Check on one’s progress: Quiz after every module, before
proceeding to the next
• Self-assessment of knowledge gained (Concluding Exam)
 Module Structure

Reading of
each Interactive Review of
Self-
Introduction module Feedback Takeaways/
from the assessment
Key
course (Q&A) Quiz
Learnings
manual

Activities Completed in Sequence for Each Module in 3-4 weeks

Benefits of DPP Basic Self-Paced eLearning Course

• Enables participants to gain basic knowledge and

awareness on productivity and quality improvement
• Provides opportunity to accelerate learning for those
who aspire to be a productivity practitioner
• Accommodates those coming from diverse background
but are interested to learn more about productivity &
quality improvement before attending face-to-face
training and
• Offers a very good grounding of participants with zero or
minimal knowledge of productivity and quality
improvement.
 Modules
Core Modules
1) Introduction to
Productivity, Quality and
Competitiveness
2) Background of the Asian
Productivity Movement
3) Profile of a Productivity
Practitioner
4) Basics of Productivity
Measurement
5) Getting Ready to Practice
Productivity Through the
Basic Tools and
Learning Sessions Techniques
for each module 6) Introduction to Total
Quality Management
(TQM)
 Components of the eLearning Course

Self-paced
via email reading of viewable online
Orientation the course readings
manual per
module

quiz at end of
Q & A with each module to
Interactive online Self-tests
Feedback facilitator check for
understanding

Self-
reflections at Assessment
each module to Journal of
Reflections Concluding Test
consider key Knowledge
takeaways Gained
 Scheduling

• Selected participants interested to become APO

Certified Productivity Practitioners shall take the
self-paced eLearning before the regular face-to-
face training

• While modules are self-paced, participants who

wish to receive certificate of completion must
finish required activities
 Module 1: Introduction to Productivity,
Quality and Competitiveness

Introduction to Productivity,
Quality and Competitiveness
(Getting Grounded on Basic Concepts and
Principles)
 Module 1: Introduction to Productivity,
Quality and Competitiveness

Learning Objectives
At the end of the module, participants will be able to:

1. Define productivity, quality and competitiveness

2. Discuss the Plan-Do-Check-Act (PDCA) Cycle or the
Productivity Management Cycle and
3. Identify the basic P&Q tools and techniques that help
improve productivity in an organization
 Module 1: Introduction to Productivity,
Quality and Competitiveness

Outline
• Understanding Productivity, Quality and Competitiveness
− What is Productivity?
‒ What is Quality?
‒ What is competitiveness?

• The Plan-Do-Check-Act (PDCA) Cycle in Productivity

Improvement or the Productivity Management Cycle

• Introduction to Basic P&Q Tools and Techniques

 Module 2: Background of the Asian
Productivity Movement

Background of the
Asian Productivity Movement
(How the Productivity Movement Evolved in Asia)
 Module 2: Background of the Asian
Productivity Movement

Learning Objectives
At the end of the module, participants will be able to:

1. Describe the origins of the Asian productivity movement

highlighting the establishment of the Asian Productivity
Organization (APO)

2. Cite key milestones of the APO in the last 50 years as

spearhead of the Asian Productivity Movement and

3. Explain the Economic Growth and Productivity Trends of APO

member countries (APO 20) in the last 50 years based on APO
Research
 Module 2: Background of the Asian
Productivity Movement

Outline
• The Origins of the Asian Productivity Movement and
the Establishment of the APO

• Key Milestones of the APO in the last 50 years as

spearhead of the Asian Productivity Movement

• Glimpse of Economic Growth and Productivity

Performance in APO member countries in the last 50
years ( 1961-2011 ) based on APO research
 Module 3: Profile of A Productivity
Practitioner

Profile of a Productivity Practitioner

(Understanding the Roles and Competencies)
 Module 3: Profile of A Productivity
Practitioner

Learning Objectives
At the end of the module, participants will be able to:

1. Define what a Productivity Practitioner is

2. Identify the roles and competencies of a Productivity
Practitioner
3. Describe the model for competency development of
Productivity Practitioners and
4. Explain how to map out current individual competencies
given the Roles and Areas of Expertise (AOEs) of a
Productivity Practitioner
 Module 3: Profile of A Productivity
Practitioner

Outline
• Understanding the Profile of a Productivity Practitioner
− Definition of a Productivity Practitioner
− The Roles of a Productivity Practitioner
− Development Path of a Productivity Practitioner

• Key Concepts and Principles of Competency Development vis-à-vis

Roles of a Productivity Practitioner
− Competency
− Competency Mapping
− Competency Standard
− Six Areas of Core Competencies

• Model for Competency Development of a Productivity Practitioner

− Clusters of Competencies
− Areas of Expertise
 Module 4: Basics of Productivity
Measurement

Basics of Productivity Measurement

(Finding Out Why Productivity Improvement
Starts and Ends with Measurement)
 Module 4: Basics of Productivity
Measurement

Learning Objectives
At the end of the module, participants will be able to:

1. Define what productivity measurement is

2. Explain why productivity improvement starts and ends with
measurement (PDCA Cycle)
3. Identify the tools and techniques applicable in productivity
measurement and
4. Explain how to analyze and derive meaning from the productivity
measures
 Module 4: Basics of Productivity
Measurement

Outline
• Concept of Productivity Measurement
‒ What is Productivity Measurement?
‒ What are the approaches to Productivity Measurement?
‒ Why do we need to measure productivity?
‒ How do we measure productivity?

• Basic Tools in Productivity Measurement

‒ What are the basic tools?
‒ Applying the tools in measuring Partial Factor and Total Factor
Productivity
‒ Some examples showing how each tool is applied

• Analyzing the measures and knowing what they mean or indicate

 Module 5: Getting Ready to Practice Productivity
through the Basic Tools and Techniques

Getting Ready to Practice Productivity

Through the Basic Tools and Techniques
(Understanding the ‘What-and-How’ of Basic
P&Q Tools and Techniques)
 Module 5: Getting Ready to Practice Productivity
through the Basic Tools and Techniques

Learning Objectives

At the end of the module, participants will be able to:

1. Identify the basic productivity tools and techniques

2. Describe how each of these tools and techniques can be
applied in improving productivity in the workplace and
3. Outline the step-by-step process in applying these tools
and techniques in the workplace
 Module 5: Getting Ready to Practice Productivity
through the Basic Tools and Techniques

Outline

• Improving the Workplace through 5S

• Unleashing Innovative Ideas through
Suggestion Scheme (SS)
• Solving Problems at the Workplace
through the Quality Circle (QC)
 Module 5.1: Improving the Workplace
Through 5S

Improving the Workplace through 5S

(Developing and Sustaining a Productive & Quality Workplace)
 Module 5.1: Improving the Workplace
Through 5S

Learning Objectives

At the end of the session, participants will be able to:

1. Define 5S and why it is needed in the workplace

2. Explain the basic concept and principles of each
component S and how it is applied and
3. Cite the key steps in implementing 5S
 Module 5.1: Improving the Workplace
Through 5S

Outline
• What is 5S and which problems in the workplace does
it intend to address?
• What is the meaning of each component S in 5S?
• Concepts and Principles of each component S and
how it is applied
• Key steps in implementing 5S and critical success factors
Module 5.2: Unleashing Innovative Ideas
through Suggestion Scheme (SS)

Unleashing Innovative Ideas through

Suggestion Scheme (SS)
 Module 5.2: Unleashing Innovative Ideas
through Suggestion Scheme (SS)

Learning Objectives

At the end of the session, participants will be able to:

1. Define Suggestion Scheme (SS)

2. Recall the problems or reasons why SS is needed
3. Explain the objectives and benefits of SS and
4. Describe its application in the organization
 Module 5.2: Unleashing Innovative Ideas
through Suggestion Scheme (SS)

Outline

• Definition of Suggestion Scheme (SS)

• Why the Need for Suggestion Scheme
• Objectives and Benefits of SS
• Application of SS
‒ Requirements
‒ Guidelines
‒ Other Tips
 Module 5.3: Solving Problems at the
Workplace through the Quality Circle (QC)

Solving Problems at the Workplace

through the Quality Circle (QC)
 Module 5.3: Solving Problems at the
Workplace through the Quality Circle (QC)

Learning Objectives
At the end of the session, participants will be able to:

1. Recall the brief history of Quality Circle (QC)

2. Explain the concept and principles of QC and
3. Describe the QC Story or the Problem Solving
Activity (PSA) Cycle together with other commonly
used tools and techniques
 Module 5.3: Solving Problems at the
Workplace through the Quality Circle (QC)

Outline

• Brief History of Quality Circle Movement

• Basic QC Concepts and Principles
• QC Story or Problem Solving Activity (PSA)
Cycle
− Step-by-Step Process of Problem Solving
and commonly used Tools and Techniques
 Module 6: Introduction to Total
Quality Management (TQM)

Introduction to
Total Quality Management (TQM)
 Module 6: Introduction to Total
Quality Management (TQM)

Learning Objectives
At the end of the session, participants will be able to:

1. Define Total Quality Management (TQM)

2. Cite the principles of TQM
3. Relate TQM as an integrating framework of productivity
and quality improvement and
4. Explain the Business Excellence Framework and its 7
TQM - aligned standards/categories as a tool for
organizational performance assessment
 Module 6: Introduction to Total
Quality Management (TQM)

Outline

• Concept and principles of Total Quality

Management (TQM)
• TQM as Integrating Framework for Productivity
& Quality Improvement
• TQM-aligned Standards of the Business
Excellence (BE) Framework
 Overall Self-Assessment
(Concluding Test/Final Exam)