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R.A.
9485
AN ACT TO IMPROVE
EFFICIENCY IN THE DELIVERY
OF GOVERNMENT SERVICE
TO THE PUBLIC BY REDUCING
BUREAUCRATIC RED TAPE,
PREVENTING GRAFT AND
CORRUPTION, AND
PROVIDING PENALTIES
ARTA's objectives were clearly stated in its
opening paragraph: to improve the
efficiency and delivery of government
services to the public by
reducing bureaucratic red tape, preventing
graft and corruption, and providing
penalties thereof.
SEC. 2. Declaration of Policy.
WHY DO WE NEED
THIS KIND OF LAW?
INTEGRITY ACCOUNTABILITY
ESTABLISH EFFECTIVE PRACTICES AIMED PROPER MANAGEMENT OF

AT THE PREVENTION OF GRAFT AND PUBLIC AFFAIRS
CORRUPTION IN GOVERNMENT
The State shall maintain honesty
and responsibility among its
public officials and employees,
and shall take appropriate
measures to promote
transparency in each agency with
regard to the manner of
transacting with the public, which
shall encompass a program for the
adoption of simplified procedures
HISTORY
• In the 2000s, citizens in the
Philippines have faced significant
difficulties in receiving prompt and
efficient service from government
departments and agencies.
• Doing Business 2007 report the World
Bank ranked the Philippines 126th out of
175 countries.
• Public servants were used to bribes, and
they routinely demanded them
SEC. 3 COVERAGE
Shall apply to:

• All government offices and
agencies
• Local government units
and
• Government-owned or -
controlled corporations
EXCLUDING:
Those performing
• Judicial
• quasi-judicial and
• legislative functions
SEC. 4 DEFINITION OF TERMS
a. Simple Transaction – only ministerial actions
b. Complex Transaction – resolution of complicated
transactions
c. Frontline Service – transaction between clients and
government offices
d. Action – written approval or disapproval
e. Officer or Employee - a person employed in a
government office.
f. Irrelevant Requirement - any document or performance
of an act not directly material to the resolution of the
issues
g. Fixer - any individual whether or not officially involved in
the operation of a government office or agency
SEC. 5 Reengineering of Systems
and Procedure
• All offices and agencies which provide

frontline services are hereby mandated to
regularly undertake time and motion studies,
undergo evaluation and improvement of
their transaction systems and procedures
and re-engineer.
SEC. 6. Citizen's Charter
• Shall set up their respective service
standards to be known as the Citizen's
Charter in the form of information billboards
which should be posted at the main
entrance of offices or at the most
conspicuous place, and in the form of
published materials written either in English,
Filipino, or in the local dialect, that detail
What must be included?
• (a) The procedure to obtain a particular service;
• (b) The person/s responsible for each step;
• (c) The maximum time to conclude the process;
• (d) The document/s to be presented by the
customer, if necessary;
• (e) The amount of fees, if necessary; and
• (f) The procedure for filing complaints.
SEC. 7. Accountability of the Heads
of Offices and Agencies.
WHO MUST BE
LIABLE?
SEC. 8. Accessing Frontline Services
(a)Acceptance of Applications and Request
(b)Action of Offices
(c) Denial of Request for Access to Government
Service
(d) Limitation of Signatories
(e) Adoption of Working Schedules to Serve
Clients
(f) Identification Card
(g) Establishment of Public
Assistance/Complaints Desk.
Acceptance of Applications and
Request
(1) All officers or employees shall accept written
applications, requests, and/or documents being
submitted by clients of the office or agencies.
(2) The responsible officer or employee shall
acknowledge receipt of such application and/or
request by writing or printing clearly thereon his/her
name, the unit where he/she is connected with, and
the time and date of receipt.
(3) The receiving officer or employee shall perform a
preliminary assessment of the request so as to
promote a more expeditious action on requests.
Action of Offices
(1) All applications and/or requests submitted
shall be acted upon by the assigned officer or
employee during the period stated in the
Citizen's Charter which shall not be longer
than five working days in the case of simple
transactions and ten (10) working days in the
case of complex transactions from the date
the request or application was received.
(2) No application or request shall be returned to
the client without appropriate action.
Denial of Request for Access to
Government Service
Any denial of request for access to

government service shall be fully
explained in writing, stating the name of
the person making the denial and the
grounds upon which such denial is
based.
Limitation of Signatories
The number of signatories in any

document shall be limited to a maximum
of five signatures which shall represent
officers directly supervising the office or
agency concerned.
Adoption of Working Schedules to
Serve Clients
Shall adopt appropriate working

schedules to ensure that all clients
who are within their premises prior to
the end of official working hours are
attended to and served even during
lunch break and after regular working
hours.
Identification Card
All employees transacting with the

public shall be provided with an
official identification card which
should be visibly worn during office
hours.
Establishment of Public
Assistance/Complaints Desk
Each office or agency shall establish a public

assistance/complaints desk in all their offices.
SEC. 10. Report Card Survey
All offices and agencies providing frontline

services shall be subjected to a Report Card
Survey to be initiated by the Civil Service
Commission, in coordination with the
Development Academy of the Philippines
SEC. 11. Violations
LIGHT OFFENSES
GRAVE OFFENSE
LIGHT OFFENSES
(1) Refusal to accept application and/or request
within the prescribed period or any document being
submitted by a client;
(2) Failure to act on an application and/or request or
failure to refer back to the client a request which
cannot be acted upon due to lack of requirement/s
within the prescribed period;
(3) Failure to attend to clients who are within the
premises of the office or agency concerned prior to
the end of official working hours and during lunch
LIGHT OFFENSES
(4) Failure to render frontline services within
the prescribed period on any application
and/or request without due cause;
(5) Failure to give the client a written notice on
the disapproval of an application or request;
and
(6) Imposition of additional irrelevant
requirements other than those listed in the
first notice.
PENALTIES FOR LIGHT OFFENSES
• First Offense - Thirty (30) days
suspension without pay and mandatory
attendance in Values Orientation
Program;
• Second Offense - Three (3) months
suspension without pay; and
• Third Offense - Dismissal and perpetual
disqualification from public service.
GRAVE OFFENSE
• Fixing and/or collusion with

fixers in consideration of
economic and/or other gain
or advantage.
PENALTY FOR GRAVE OFFENSE
• Dismissal and perpetual disqualification
from public service.
• CRIMINAL LIABILITY (Sec. 12) - shall suffer
the penalty of imprisonment not exceeding
six years or a fine not less than Twenty
Thousand Pesos (P20,000.00) but not more
than Two Hundred Thousand Pesos
(P200,000.00) or both fine and
imprisonment at the discretion of the court.
SEC. 14. Administrative Jurisdiction
Vested in either:
• Civil Service Commission (CSC),
• The Presidential Anti-Graft Commission
(PAGC) or
• The Office of the Ombudsman as
determined by appropriate laws and
issuances.
SEC. 15. Immunity; Discharge of Co-
Respondent/Accused to be a
Witness
Is there immunity to those who

witness and give information to the
investigation?
YES
PROVIDED THAT:
• (a) There is absolute necessity for the testimony of the
respondent/accused-informant whose discharge is
requested;
• (b) There is no other direct evidence available for the
proper prosecution of the offense committed, except the
testimony of said respondent/accused-informant;
• (c) The testimony of said respondent/accused-informant
can be substantially corroborated in its material points;
• (d) The responden/accused-informant has not been
previously convicted of a crime involving moral turpitude;
and
• (e) Said responden/accused-informant does not appear
to be the most guilty.
SEC. 16. Implementing Rules and
Regulations
• WHEREAS, Article II, Section 27 of the
Constitution provides that the State shall
maintain honesty and integrity in the public
service and shall take positive and effective
measures against graft and corruption;
• WHEREAS, there is an urgent need to
establish an effective system that will
eliminate bureaucratic red tape, avert graft
and corrupt practices and improve the
efficiency of delivery of government frontline
• WHEREAS, in response to the urgent need to
eliminate red tape and improve frontline
service delivery, the Thirteenth Congress
enacted on June 2, 2007 Republic Act No.
9485, otherwise known as the “Anti-Red
Tape Act of 2007;”
• WHEREAS, RA No. 9485 aims to promote
transparency in government with regard to
the manner of transacting with the public by
requiring each agency to simplify frontline
service procedures, formulate service
standards to observe in every transaction
and make known these standards to the
• WHEREAS, Section 16 of the same law mandates
the Civil Service Commission, in coordination with
the Development Academy of the Philippines (DAP),
the Office of the Ombudsman (OMB) and the
Presidential Anti-Graft Commission (PAGC), to
promulgate the necessary rules and regulations to
implement said Act;
• WHEREAS, the CSC together with the DAP, OMB
and PAGC, conducted a series of consultative
meetings with various stakeholders to gather
comments and recommendations as well as to
discuss possible issues in the implementation of
the “Anti-Red Tape Act of 2007
• SEC. 17. Separability Clause. - If any provision of
this Act shall be declared invalid or
unconstitutional, such declaration shall not affect
the validity of the remaining provisions of this Act.
• SEC. 18. Repealing Clause. - All provisions of laws,
presidential decrees, letters of instruction and
other presidential issuances which are
incompatible or inconsistent with the provisions of
this Act are hereby deemed amended or repealed.
• SEC. 19. Effectivity. - This Act shall take effect
within fifteen (15) days following its publication in
the Official Gazette or in two (2) national
newspapers of general circulation

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R.A.

ESTABLISH EFFECTIVE PRACTICES AIMED PROPER MANAGEMENT OF

Shall apply to:

• All offices and agencies which provide

Any denial of request for access to

The number of signatories in any

Shall adopt appropriate working

All employees transacting with the

Each office or agency shall establish a public

All offices and agencies providing frontline

• Fixing and/or collusion with

Is there immunity to those who

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