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    Information Systems in Organisations: Session 3

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    Gangadhar Mamadapur
    The document discusses the different types of information systems used in organizations. It describes operational, management, and strategic-level systems. The four major types of systems are transaction processing systems, management information systems, decision support systems, and executive support systems. It also outlines common business functions like sales, marketing, manufacturing and production, finance, accounting, and human resources, providing examples of information systems used for each function.

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    Information Systems in Organisations: Session 3

    Uploaded by

    Gangadhar Mamadapur
    38 views34 pages
    The document discusses the different types of information systems used in organizations. It describes operational, management, and strategic-level systems. The four major types of systems are transaction processing systems, management information systems, decision support systems, and executive support systems. It also outlines common business functions like sales, marketing, manufacturing and production, finance, accounting, and human resources, providing examples of information systems used for each function.

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    The document discusses the different types of information systems used in organizations. It describes operational, management, and strategic-level systems. The four major types of systems are transaction processing systems, management information systems, decision support systems, and executive support systems. It also outlines common business functions like sales, marketing, manufacturing and production, finance, accounting, and human resources, providing examples of information systems used for each function.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    38 views34 pages

    Information Systems in Organisations: Session 3

    Uploaded by

    Gangadhar Mamadapur
    The document discusses the different types of information systems used in organizations. It describes operational, management, and strategic-level systems. The four major types of systems are transaction processing systems, management information systems, decision support systems, and executive support systems. It also outlines common business functions like sales, marketing, manufacturing and production, finance, accounting, and human resources, providing examples of information systems used for each function.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 34

    Information Systems

    in Organisations
    Session 3

    1
    With thanks to Laudon & Laudon
    Objectives

    2
    Major Business Functions

    • Sales and marketing


    • Manufacturing
    • Finance
    • Accounting
    • Human resources

    3
    Key Elements of an Organization
    • People
    • Structure
    • Operating Procedures
    • Politics
    • Culture

    4
    Management Levels
    • Senior managers: make long-range
    strategic decisions about products and
    services
    • Middle managers: carry out the programs
    and plans of senior management
    • Operational managers: monitor the firm’s
    daily activities

    5
    IT Infrastructure

    • Computer hardware
    • Computer software
    • Storage technology
    • Communications technology

    6
    Types of Information Systems
    Major Types of Systems in Organizations

    7
    Major Types of Systems in Organizations
    Main Categories of IS

    1. Operational-level systems

    2. Management-level systems

    3. Strategic-level systems

    8
    Four Major
    Major Types ofTypes of Systems
    Systems in Organizations

    1. Transaction Processing Systems (TPS)

    2. Management Information Systems (MIS)

    3. Decision-Support Systems (DSS)

    4. Executive-Support Systems (ESS)

    9
    The FourMajor
    MajorTypes of Types of Information
    Systems in Organizations

    Systems

    10
    Transaction Processing Systems
    Major Types of Systems in Organizations
    (TPS)
    • Basic business systems that serve the organization’s
    operational level

    • Input: Transactions, events

    • Processing: Sorting, listing, merging, updating

    • Output: Detailed reports, lists, summaries

    • Users: Operations personnel, supervisors

    11
    Payroll TPS
    Major Types of Systems in Organizations

    12
    Typical Applications
    Major Types of TPS
    of Systems in Organizations

    13
    Management Information Systems
    Major Types of Systems in Organizations
    (MIS)
    • Serve management level; provide reports and access
    to company data

    • Input: Summary transaction data, high-volume data,


    simple models

    • Processing: Routine reports, simple models, low-level


    analysis

    • Output: Summary and exception reports

    • Users: Middle managers

    14
    How management information systems obtain their
    Major Types of Systems in Organizations
    data from the organization’s TPS

    15
    Sample report that might be
    Major Types of Systems in Organizations
    produced by the MIS

    16
    Decision-Support
    Major Types of SystemsSystems
    in Organizations (DSS)

    • Serve management level with data analysis for making


    decisions

    • Input: Low-volume data or massive databases, analytic


    models, and data analysis tools

    • Processing: Interactive, simulations, analysis

    • Output: Special reports, decision analyses, responses


    to queries

    • Users: Professionals, staff managers

    17
    Voyage-estimating decision-support
    Major Types of Systems in Organizations system

    18
    Executive Support
    Major Types Systems
    of Systems in Organizations (ESS)

    • Provide communications and computing


    environment that serves the organization’s
    strategic level

    • Input: External and internal aggregate data

    • Processing: Graphics, simulations, interactive

    • Output: Projections, responses to queries

    • Users: Senior Managers

    19
    Model of Major
    a typical Executive Support
    Types of Systems in Organizations
    System

    20
    Major Business Functions
    1. Sales and Marketing Systems

    2. Manufacturing and Production Systems

    3. Finance and Accounting Systems

    4. Human Resource Systems

    21
    Sales and Marketing Systems
    Systems from a Functional Perspective

    • Help identify customers


    • Develop products and services
    • Promote products and services
    • Sell products and services
    • Provide ongoing customer support

    22
    ExamplesSystems
    of Sales and Marketing Information
    from a Functional Perspective
    Systems

    System Description Organizational


    Level
    Order Enter, process, Operational
    processing and track orders

    Pricing Determine prices Management


    analysis for products and
    services
    Sales trend Prepare 5-year Strategic
    forecasting sales forecasts

    23
    Manufacturing andPerspective
    Systems from a Functional Production
    Systems
    • Planning, development, production of products
    and services
    • Planning, development, maintenance of
    production facilities
    • Acquisition, storage, availability of materials
    • Scheduling materials, facilities, labor
    • Controlling the flow of production

    24
    Examples of Manufacturing and Production
    Systems from a Functional Perspective
    Information Systems
    System Description Organizational
    Level
    Machine Control the actions Operational
    control of machines and
    equipment
    Production Decide when and Management
    planning how many
    products should
    be produced
    Facilities Decide where to Strategic
    location locate new
    facilities
    25
    Overview offrom
    Systems ana Functional
    Inventory PerspectiveSystem

    26
    FinanceSystems
    andfromAccounting Systems
    a Functional Perspective

    • Manage firm’s financial assets: cash, stocks,


    bonds, etc.

    • Manage capitalization of firm and finding new


    financial assets

    • Maintain and manage financial records

    27
    Examples of Finance and Accounting
    Systems from a Functional Perspective
    Information Systems
    System Description Organizational
    Level

    Accounts Track money owed Operational


    receivable the firm

    Budgeting Prepare short-term Management


    budgets

    Profit planning Plan long-term Strategic


    profits

    28
    Systems from a Functional Perspective
    Human Resources Systems

    • Identify potential employees


    • Maintain employee records
    • Track employee skills, job performance, and
    training
    • Support planning for employee compensation
    and career development

    29
    Examples of Human Resources
    Systems from Information Systems
    a Functional Perspective

    System Description Organizational


    Level
    Training and Track employee Operational
    development training, skills, and
    performance
    Compensation Monitor wages, Management
    analysis salaries, benefits

    Human Plan long-term Strategic


    resources labor force needs
    planning

    30
    Employee Record-Keeping System
    Systems from a Functional Perspective

    31
    Business Processes
    Enterprise Applications

    • Manner in which work is organized,


    coordinated, and focused

    • Concrete workflows of material, information,


    and knowledge

    • Unique ways to coordinate work, information,


    and knowledge

    32
    Examples ofEnterprise
    Functional
    Applications Business
    Processes
    • Manufacturing and production:
    Assembling product, checking quality,
    producing bills of materials

    • Sales and marketing: Identifying


    customers, creating customer
    awareness, selling

    33
    Enterprise Applications
    Examples of Functional Business
    Processes
    • Finance and accounting: Paying
    creditors, creating financial statements,
    managing cash accounts
    • Human Resources: Hiring employees,
    evaluating performance, enrolling
    employees in benefits plans

    34

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