• July 2016

• Smart Environments

• CIS Professional Services – DevOps

Agenda

01 Introduction

02 Topic Two

03 Topic Three

04 Topic Four

05 Topic Five

2
Key drivers / Customer challenges

Key Business Drivers

 Non-Standard processes leading to  Manual/semi-automated service

delays request management (I/C/P)
Environment  Inefficient Capacity Management  Delays in identifying root cause & Monitoring,
Simplification &  Environment reclaiming processes incident owner Reporting &
Optimization doesn’t exist  Manual Tracking & allocation Analytics

 Lack of adequate req. capture  Process to validate env. to be

mechanism provisioned against the requirement
Environment  Non-standardized demand & does not exist Environment
Definition & fulfillment processes Validation &
Build  Manual process to acquire infra & Delivery
build env.

3
Market Speak/Trends

40 % of estimated effort during the software development lifecycle is lost on resolving

environment related issues
- Gartner

Environment issues contribute to ~30 % of defects & 20% schedule overruns

- Gartner

High-performing IT organizations deploy 30x more frequently with 200x shorter lead
times; they have 60x fewer failures and recover 168x faster
- State of DevOps Survey 2015, Puppet Labs

4
5
Smart environments service overview
 Automated De-  Automated
commissioning Requirement
 NPE availability & capturing
usage stats De-commissioning,
Requirements &  Self Service Portal
 Operational Analytics &  ITSM tools
Definition
Analytics Reporting Integration
 Cognitive learning &  Booking & Scheduling
predictive models Smart
Environments

 Automated  Self Service

Build,
Validation of NPEs Validation & Provisioning
Configuration &
against pre- defined Certification  Environment Cloning
Provisioning
checklists & logs  Virtual & Cloud
 Auto Approval & compute
Certification  Automated Test Data
Provisioning
*NPE is an acronym for Non Production
Environments

6
Environment Management will require a new
playbook in future
OLD PLAYBOOK NEW PLAYBOOK
TEMS SMART ENVIRONMENTS

Process oriented with Automation Driven

minimal Automation Environment Lifecycle Management

Manual / Limited Service End-to-End Service Integration

(TDM, Service Virtualization, Cloud etc.)
integration
Dynamic reporting,
Adhoc Monitoring & Reporting alerts based on extensive
analytics

One Stop Shop –

Scattered service Environment As A Service
portfolio

7
Classic TEMS vs Smart environments
Environment management key components TEMS Smart Environments

Environment definition gathering √ √

Environment provisioning automation √ √
Self serve Environment provisioning √
Environment Certification – manual √ √
Automated smoke tests for Environment Certification √
Deployment Automation √ √
Deployment Automation integrated to CI/CD √
On Demand Environment provisioning virtually or through Cloud √
Service Virtualization √
Incident/ change lifecycle management √ √
Service request lifecycle management √ √
Reporting - Environment usage, availability √ √
Reporting – Integration with other ITSM,CI-CD tools for real-time reporting √
Automated Monitoring √ √
Self Heal capability integrated with Automated Monitoring √
Test Data refresh / setup co-ordination √ √
Test Data management – Adhoc √
Test Data management – Automation √

8
Smart environments: comprehensive suite
Strategy & Transformation Services Managed Services

App /
Environment
Environment Migrate
Transformation
Portfolio Smart Application
Strategy
Profiling Environment As Portfolio to
A Service Smart
Transformation Service Smart Environment
to Smart
Environment
Virtualization
Strategy
Environments Service
Test Data Operation &
Management & Delivery for
Test Data Design & Build Provisioning Smart
Management Test Data Environment
Strategy Solution

Run Different Run Better

9
Integrated smart environment functions
Environment Management Environment Provisioning Environment Servicing
 Inventory Management  Env. Configuration  On-going Deployment
 Capacity Planning  Env. Construct  Test Data Refresh
 Env. Req./Definition  Env. Refresh/Recycle  Triages
 Env. Planning  Test Data & Virtual Services
 Problem Management
Provisioning
 Env. Booking & Scheduling
 Reporting & Monitoring

Service Portal
 Chargeback

Platforms, IPs & Assets

User Community Tool Stack

Deleted Data
On Premise Cloud
Center

Hybrid Infrastructure

10
Smart Environments Reference Architecture with
Sample Tools
Categories Tools
Environment / Release/
AMAZON WEB
Deployment CA NOLIO Deleted CHEF PUPPET
SERVICES
Management

Automated Provisioning
Deleted PUPPET CHEF ANSIBLE
/ Orchestration

Deployment Automation JENKINS CA NOLIO JIRA CLOUDBEES XL DEPLOY

Test Data Management

TD MAXIM CA LISA IBM OPTIM
& Service Virtualization

Functional/Non
Deleted SELENIUM HP QC HP QTP
Functional Testing

ITSM SERVICENOW ELASTIC BOX REMEDY

Continuous Monitoring,
Analytics & Reporting NAGIOS NEW RELIC SPLUNK KIBANA
LEGEND

Deleted Deleted Third Party tools

Note: Listed above is a sample analysis and relevant set of tools, for full list see reference tools architecture

11
• Smart environments: demo
Day in a Life/Use Case Scenario
DEMO TITLE DETAILS
Banking Payment system continuous delivery using DevOps
automation
Capabilities Covered-

DevOps – Payments  Service Request

System  Continuous Integration
 aPaaS
 Deployment Automation
 Dashboard
Self service portal for infra, app and data releases

 Deploying Infra template

Self Service
 Deploying application
 Deploy specific releases
 Enable monitoring and operations

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Deleted
Comprehensive TDM SPRITZ Automation
Prod Sync Mechanism ON TARGET Platform
Capabilities Framework
 Mechanism to maintain  Comprehensive TDM  Selenium powered Test  Automated
pre-prod/ NPE capabilities integrated Automation Framework Provisioning,
environments in sync with TEM services.  Support multiple  Automated Application
with Prod  Testing effectiveness & browsers & mobility deployment
 Enables “Prod like” NPE cost savings through platforms  Application
environment & reuse of data & storage  Integrates with DevOps Performance Mgmt.
assessments of prod cost. Pipeline tools.  Analytics & Reporting
against NPE
 IT Service Management

 Multi-cloud app  An integrated NPE  Dashboard providing  Multi-protocol smart

orchestration engine dashboard with real time status of all stub system
 Policy-based Capacity availability, utilization, jobs / interfaces  Light weight platform
Mgmt. defects, incident &  Business impact of job /  Supports Synchronous
 Metering & Chargeback communication interface failure, faster & Asynchronous Service
 Self Service portal  Improves collaboration, issue resolution & Virtualization
 Integration with On & Communication prioritization
Target Platform for
Automated Provisioning

Batch 2 Business Services Deleted Service

Deleted Dynamic Dashboard
Dashboard Virtualization Platform

14
Point of Contact
Deleted Deleted

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