GROOMING
GROOMING
BODY LANGUAGE
PROFESSIONAL ETIQUETTE
“PEOPLE LEARN BEST NOT BY BEING
TOLD, BUT BY EXPERIENCING THE
CONSEQUENCES OF THEIR THOUGHTS
AND ACTIONS”
It is the process of making yourself look neat
and attractive.
The things which you do to make yourself and
your appearance tidy and pleasant.
Grooming is important for a positive self-image
and to encourage and assist the resident to
maintain a pleasing and attractive appearance.
Individual Level – Personal grooming
Group Level - Grooming of a team
Organization Level – Grooming of a company
Hair clean and styled appropriately
Clean nails, skin and teeth
Many professionals wear make-up
(depends on field)
Check fragrance and clothing care
Professionalism
Level of sophistication
Intelligence
Credibility or Reliability
Respect
BODY LANGUAGE
DO YOU KNOW WHAT YOU ARE SAYING?
BODY LANGUAGE
Non-verbal mode communication
We do in every single aspect of our
interaction with another person
It is like mirror that tells us what the other
person thinks and feels in response to our
words or actions.
BODY LANGUAGE MATTERS
Positive / Aggressive
Cool & Calm
Nervous / Scared
Active
Passive / Dull
Negative / Weak
What is nonverbal communication?
Nonverbal Communication = Communication
without words
Nonverbal communication is a process of
communication through sending and receiving
wordless messages.
Importance of Nonverbal
Communication
Verbal & nonverbal Communication plays an important role
in how people interact with one another. People are using
around 35% verbal communication and 65% nonverbal
communication in daily life. Nonverbal communication has
also cultural meaning
TIPS TO GOOD COMMUNICATION SKILLS
Maintain eye contact with the audience
Body awareness
Gestures and expressions
Convey one’s thought clearly
Practice effective Communication
EFFECTIVE COMMUNICATION…
It is two way
It involves active listening
It reflects the accountability of speaker and
listener
It utilizes feedback
It is free of stress
It is clear
EFFECTIVE COMMUNICATION…
It is two way
It involves active listening
It reflects the accountability of speaker and
listener
It utilizes feedback
It is free of stress
It is clear
Behavior:
• Exhibit a positive attitude and pleasant demeanor
• Use a firm handshake
• Maintain good eye contact
• Appropriate introductions – introduce someone by
their title and last name (Ms. Mrs. Mr. Dr. Smith),
unless otherwise specified
• Rise when you are introducing someone or you are
being introduced
• Nonverbal communication is important
• Show common respect and consideration for others
Grooming is fundamental
• Hair clean and styled appropriately
• Clean nails, skin and teeth
• Many professionals wear make-up
(depends on field)
• Check fragrance and clothing care
'Etiquette' is a French word which means a 'ticket', on
ceremonial or other important occasions a 'ticket' of
instructions was issued to visitors detailing what they should
do.
Thus the ticket enlists the rules of decorous behavior observed
in a polite society.
In a professional sense this includes behavior towards clients
and colleagues which is in their best interests.
Be concise and to the point
Answer all questions
Use proper spelling, grammar and punctuation
where needed
Do not attach unnecessary files
Do not overuse the high priority option
Do not write in Capitals
Read the email before you send
Do not overuse reply to all
Do not forward chain letters
Never use email to discuss confidential issues
Use meaningful subject avoiding URGENT or
IMPORTANT
Don't ever forward any junk mail
Don't reply to Spam
• Feel good about your work
• Smile
• Have a positive attitude
• Place the receiver of the telephone correctly
• Organize your desk
Identify yourself and the
company
Offer assistance in the
absence of others
Do not make commitments
for others
Take accurate messages
• Seek permission
• Specify the duration
• Explain the reason for the transfer
• Wait for the customer’s response
• Get back to the customer in the committed time frame
Listen carefully
Convey sincere interest and be empathetic
Agree as often as possible
Remain calm and courteous. DO NOT
ARGUE!
Do not interrupt
Do not blame co-workers
Explain clearly
Do not make unrealistic promises
Apologize
Act fast
Follow up
Summarize what has been discussed
Ask if you can provide further assistance
End on a positive note
Have a pleasant tone and be
courteous
Don’t sound rushed
Pause at appropriate places
Refrain from using office supplies
for personal use
Refrain from using swear words
Avoid emotional outbursts
Don’t groom yourself in public
Pick up after yourself
Respect others’ cubicle/office space
Presented By
Mr.V.S.Harshith Babu, AP1-MBA
&
Mr.T.C.Suriyanarayanaprabhu, AP1-MBA
THANK YOU
