The document discusses business analytics and business intelligence. It explains that business intelligence helps managers with decision making by providing tools to analyze data. It discusses different business intelligence applications like online analytical processing, data mining, and decision support systems that are used to analyze structured and unstructured data. Examples are also given of how businesses use business intelligence applications like dashboards and data visualization to present analytical results and monitor key performance indicators. Corporate performance management is also introduced as a business intelligence application.
The document discusses business analytics and business intelligence. It explains that business intelligence helps managers with decision making by providing tools to analyze data. It discusses different business intelligence applications like online analytical processing, data mining, and decision support systems that are used to analyze structured and unstructured data. Examples are also given of how businesses use business intelligence applications like dashboards and data visualization to present analytical results and monitor key performance indicators. Corporate performance management is also introduced as a business intelligence application.
The document discusses business analytics and business intelligence. It explains that business intelligence helps managers with decision making by providing tools to analyze data. It discusses different business intelligence applications like online analytical processing, data mining, and decision support systems that are used to analyze structured and unstructured data. Examples are also given of how businesses use business intelligence applications like dashboards and data visualization to present analytical results and monitor key performance indicators. Corporate performance management is also introduced as a business intelligence application.
The document discusses business analytics and business intelligence. It explains that business intelligence helps managers with decision making by providing tools to analyze data. It discusses different business intelligence applications like online analytical processing, data mining, and decision support systems that are used to analyze structured and unstructured data. Examples are also given of how businesses use business intelligence applications like dashboards and data visualization to present analytical results and monitor key performance indicators. Corporate performance management is also introduced as a business intelligence application.
• Explain different ways in which IT supports decision
making. • Provide examples of different ways that organizations make use of business intelligence (BI). • Explain the value that different BI applications provide to large and small businesses. • Offer examples of how businesses and government agencies can use different BI applications to analyze data. • Explain how your university could use CPM to effect solution to two campus problems. WSA|DSI|2016 2 Agendas
• Managers and Decision Making
• What Is Business Intelligence? • Business Intelligence Applications for Data Analysis • Business Intelligence Applications for Presenting Results • Business Intelligence in Action: Corporate Performance Management
WSA|DSI|2016 3 [ Opening Case Developing Smarter Cities through Analytics ]
• The Problem • The Solution • The Results • What We Learned from This Case
4 About [small] business 12.1 Analytics Helps Farmers
5 12.1 Managers and Decision Makers
• The Manager’s Job and Decision Making
• Why Managers Need IT Support • What Information Technologies Are Available to Support Managers? • A Framework for Computerized Decision Analysis
6 The Manager’s Job and Decision Making • Three basic roles of a manager – Interpersonal – Informational – Decisional
7 Why Managers Need IT Support
• Decision making is difficult due to the following
trends: – Number of alternatives is constantly increasing – Most decisions must be made under time pressure – Increased uncertainty in the decision environment – Often necessary to rapidly access remote information, consult with experts, or conduct a group decision-making session
8 What Information Technologies are Available to Support Managers? • Business Intelligence (BI)
9 A Framework for Computerized Decision Analysis • Problem Structure – Structured: budget analysis, personnel reports – Semi-structure: project scheduling, plant layout – Unstructured Decisions: recruiting an executive, negotiation, buying hardware, lobbying • Nature of Decisions – Three broad categories of managerial decisions – Operational control; executing specific tasks efficiently and effectively – Management control; acquiring and using resources efficiently in accomplishing organizational goals. – Strategic planning; the long-range goals and policies for growth and resource allocation • The Decision Matrix • Computer Support for Structured Decisions
decision making – Operational control – Management control – Strategic planning
13 12.2 What is Business Intelligence?
• The Scope of Business Intelligence
– The Development of One or a Few Related BI Applications – The Development of Infrastructure to Support Enterprise-wide BI – Support for Organizational Transformation
14 [about business] 12.2 Can We Predict the Weather?
16 12.3 Business Intelligence Applications for Data Analysis • Multidimensional Analysis or Online Analytical Processing (OLAP) (aka, multidimensional analysis) • Data Mining • Decision Support Systems (DSS)
17 Data Mining is Used in:
• Retailing and sales
• Banking • Manufacturing and production • Insurance • Police work • Healthcare • Marketing
– Geocoding • Reality Mining • Example – New York City – Singapore – Other Major Cities
23 12.5 Business in Action: Corporate Performance Management • Key Performance Indicators (KPI) • Corporate Performance Management (CPM) – Example • VAASAN Group
24 [ Closing Case Santa Cruz Police Department (SCPD) ]
