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Active Listening

This document discusses active listening, including its benefits such as improved relationships and accuracy of information. It also discusses barriers to effective listening like interrupting and emotions controlling listening. Finally, it outlines skills for active listening such as attending skills like maintaining eye contact and body language, following skills like attentive silence and minimal feedback, and reflecting skills like restating essential parts and reflecting feelings back.

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Nawair Ishfaq
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46 views5 pages

Active Listening

This document discusses active listening, including its benefits such as improved relationships and accuracy of information. It also discusses barriers to effective listening like interrupting and emotions controlling listening. Finally, it outlines skills for active listening such as attending skills like maintaining eye contact and body language, following skills like attentive silence and minimal feedback, and reflecting skills like restating essential parts and reflecting feelings back.

Uploaded by

Nawair Ishfaq
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ACTIVE LISTENING

Ahmad Muaaz 20-23010


Nawair Ishfaq 20-23006
ACTIVE LISTENING

 Great Listeners – Essential characteristic of good communicators


 Essential in many situations
 Engaging in Active Listening
BENEFITS OF ACTIVE LISTENING

 Two-way benefits
 Relationships within a group improve
 Accuracy of information
 Encouraging & discover solutions to problems
BARRIERS TO EFFECTIVE LISTENING

 Interrupting
 Letting your emotions control your listening
 Inadequate background knowledge
 Understanding what you hear
Skills - Active Listening

Attending Skills Following Skills Reflecting Skills


• Body Language • Eye Contact • Restating the Essential
• Eye Contact • Minimal Feedback Parts
• Minimizing outside • Attentive Silence • Reflecting Feelings &
distractions • Infrequent Questions Content Back
• Summarizing the
Major Points

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