AIS Intro
AIS Intro
Information
Systems
Marshall B. Romney
Paul John Steinbart
Introduction to Systems
Development and
Systems Analysis
Learning Objectives
How do people
resist AIS changes?
– aggression
– Projection
(mengeraskan diri)
– Avoidance
(menghindar)
Behavioral Aspects
of Change
How can behavioral problems be
overcome?
– meet needs of the users
– keep communication lines open
– maintain a safe and open atmosphere
– obtain management support
– allay fears (menghilangkan kekhawatiran)
– solicit user participation
– make sure users understand the system
Behavioral Aspects of
Change
– How can behavioral problems be
overcome? (continued)
– provide honest feedback
– humanize the system
– describe new challenges and opportunities
– reexamine performance evaluation
– test the system’s integrity
– avoid emotionalism
– present the system in the proper context
– control the users’ expectations
– keep the system simple
Learning Objective 6