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Provide Advice & Consultancy On How To Turn This Around

Many hotels over promise amenities and services but fail to deliver on expectations, leaving customers dissatisfied. To improve customer satisfaction and loyalty, hotels should consider under promising amenities and services while striving to over deliver an experience that exceeds what was promised.

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Ravinder Nehra
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29 views2 pages

Provide Advice & Consultancy On How To Turn This Around

Many hotels over promise amenities and services but fail to deliver on expectations, leaving customers dissatisfied. To improve customer satisfaction and loyalty, hotels should consider under promising amenities and services while striving to over deliver an experience that exceeds what was promised.

Uploaded by

Ravinder Nehra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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The trouble with so many hotels is

that they over promise and under


deliver. When will they learn to do it
the other way around?

Provide advice & consultancy on how to turn this around.

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