3 STAR HOTEL

Literature Review
Hotel and Restaurant Approval and
Classification Committee (India)
 STRUCTURAL NEEDS
• Parking and Approach to building
• Main entrance
• Lobby, Reception and House phones
• Corridors
• Vertical Circulation
• Elevator
• Platform Lift
• Stairs
• Ramp
• Handrails
• Restaurant, Bar, Pub and Lounge
• Business Centre and Conference Facility
• Pool, Spa and Health Club
• Accessible Public Restroom
• Accessible Guest Rooms
• En-suite Shower room and Bathroom
 Gross Areas
per room for
different type of
hotels
AREA REQUIREMENT PER HOTEL
ROOM
HOTEL LAYOUTS
ROOM LAYOUT
 MAIN ENTRANCE
• Entrance should be easy to locate and adequately
signposted
• Doors should be easily identifiable and contrast
visually with the surrounding walls
• Where glass doors are used, they should have
color strips or other corner marks
• There should be a landing of at least 1800mm *
1800mm immediately next to the door
• The floor texture immediately next to the door
should be different from the surrounding floor
texture
 LOBBY
• The lobby should be leveled and split levels should be
avoided
• There should be adequate seating space with seats both
with and without arm rests
• It should have adequate circulation space for a guest on a
wheelchair, parents with a double pram or a person with
heavy luggage
• Any centre piece that may be used in the lobby should be
such that can be easily detected by a person with vision
impairments
• This can be achieved by making it contrast in color with the
flooring and detectable by a white cane and by having its
lower edge less than 300mm above the ground
 RECEPTION
• Location of the reception should be such that it is
easily identifiable from the entrance
• The reception should be designed, so as to
accommodate both standing and sitting guests
• This can be achieved by providing a seated section that
is minimally 1500mm wide * 760mm high * 700mm
deep with a 750mm high knee recess
• The standing section should range from 950mm to
1100mm in height
• There should be a hearing enhancement system such
as a loop induction unit, the availability of which is
clearly indicated with a symbol at the reception
 CORRIDORS
• Corridors should be level and unobstructed
• Minimum width of corridors should be 1500mm with
wheelchair turning spaces of 1800mm * 1800mm at
regular intervals
• Steps, where unavoidable, should be accompanied by
gentle sloping ramped access
• Consider installing a platform lift where providing a
gentle ramp may not be possible
• Incorporate adequate visual contrast between critical
surfaces i.e. walls should contrast in color and tone
from the floor and ceiling
• Floor finish should be non slippery and non glary
MINIMUM CLASSIFICATION OF
FACILITIES & SERVICES
• General
• Guest Room
• Bathroom
• Public Area
• Room & Facilities for Differently Baled
• Food & Beverage(F&B)
• Kitchen / Food ProductionArea
• Staff Facilities
• Guest Services
• Safety & Security
• Communication Facilities
• Eco Friendly Practices
 GUEST ROOM
• Minimum 10 lettable rooms & all rooms with outside
windows / Ventilation.
• Minimum size of bedroom excluding bathroom = 130 Sq.ft
(110 Sq.ft for single occupancy)
• Air-conditioning - % of Rooms
NECESSARY in 50% rooms
Air-conditioning / heating depends on climatic conditions &
architecture. Room temp. Should be between 20c % 28c
• Minimum bed width for single 90 cm and double 180 cm
• Mattress thickness minimum 10 cm (Coir, foam or spring
foam)
• Chairs (Preferable one per bedding)
• A wastepaper basket (N)
• Suites DESIRABLE (2% of room block with a minimum of
1 suite room )
• Hairdryers (N)
• Safe keeping / in room safe (N)
• Mini fridge (N)
• Shelves /drawer space (N)
• Wardrobe with minimum 4 clothes hangers per bedding
(N)
• A bedside table and drawer (1 per two twins and two
for a double bed)
• TV - cable if available (N)
• A writing surface with sufficient lighting (N)
 BATRHROOM
• Number of rooms with attached bathrooms (NECESSARY in all
rooms)
• Minimum size of bathroom in square feet (36 sq ft)
• 1 Bath Towel and 1Hand towel to be provided per guest
• Bath Mat (N)
• Clothes - hooks in each bath / shower room (N)
• A sanitary bin (N)
• Each western WC toilet to have a seat with lid and toilet paper (N)
• Floors and walls to have non - porous surfaces (N)
• Hot and cold running water available 24 hours (N)
• Water saving taps - showers
• Energy saving lighting
• Shower cabin (Where shower cabin is not available, a shower with
shower curtain will suffice)
 PUBLIC AREA
• Lounge or seating area in the lobby
• Reception facility (Minimum 16 hours.)
• Valet (Parking) services to be available (N)
• Public rest rooms for ladies and gents with soap
and clean towels, a washbasin with running hot
and cold water, a mirror, a sanitary bin with lid in
unisex & ladies toilet
 Room & Facilities for Differently
Abled
• At least one room for the differently abled guest
(The room shall have low height furniture, low peep hole,
cupboard with low clothe hangers, audible and visible (blinking
light) alarm system and door bell.)
• Bathroom
The minimum door width of such rooms & their bath room shall
be minimum 90 cm.
The almirah in differently abled rooms shall be sliding in cases
where no sufficient space is available for opening the almirah
doors by the differently abled person.
• Ramps with anti-slip floors at the entrance. Minimum door width
should be one meter to allow wheel chair access.
• Public Restrooms
the minimum door width of such public rest room (unisex) shall
be minimum 90 cm.
 Food & Beverage(F&B)
• One Multi-cuisine Restaurant cum Coffee Shop open from 7
a.m. to 11 p.m. and 24 hr. Room Service.
• Bar (D)
Kitchen / Food ProductionArea
• Refrigerator with deep freezer
Capacity based on size of F & B service
• Segregated storage of Meat, fish and vegetables
Meat, fish and vegetables in separate freezers
• Tiled walls non slip floors
• Drinking water
Water treated with UV + filtration
• Ventilation system
• Garbage to be segregated - wet and dry
• Wet garbage area to be air- conditioned
• Six monthly medical checks for production staff
 Staff Facilities
• Staff uniforms for front of the house
• Percentage of Supervisory staff (40% N)
• Percentage of Skilled staff (30% N)
• Staff Rest Rooms
Separate for male and Female employees with bunk beds,
well lighted and ventilated
• Staff Locker Room
• Separate Dining area & Facility
 Guest Services
• Provision of wheelchair for the differently abled guest
• Valet (parking) services to be available
• Dry- cleaning /laundry (D)
• Tea / Coffee making facility in the room (D)
• Assistance with luggage on request
• Stamps and mailing facilities
• Left luggage facilities
• Beauty Salon and Barber’s Shop (D)
• Money changing facilities (D)
 Safety & Security
• Metal detectors (door frame or hand held)
• CCTV at strategic locations
• X-Ray Machine. (D)
• Staff trained in fire fighting Drill.
• Security arrangements for all hotel entrances.
• Smoke Detectors.
These can be battery Operated.
• Fire and Emergency Procedure notices displayed in room
behind door.
• Fire and emergency alarms
• should have visual & audible signals
• Fire Exit signs on guest floors with emergency / backup power.
 Safety & Security
• Proprietor and / or staff to be on site and on call to resident guests
24 hours a day.
• Printed instructions, provided in the bedrooms, for summoning
assistance during an emergency at night.
• If the proprietor lives away from the hotel, it is expected that a
member of management or staff sleep on site and that their
nighttimes
• contact details are clearly advertised in every bedroom.
• A high degree of general safety and security, including information
on evacuation procedures in the event of an emergency, to be
advertised in every bedroom.
• Multilingual emergency procedure notices or use of symbols /
diagrams clearly displayed in every bedroom.
• Adequate measures for the security of guests and their property.
 Communication Facilities
• Telephone facility within arm’s reach of the toilet seat. (D)
• PC available for guest use with internet access.
• E-mail service & Fax, photocopy and printing Services.
• In room Internet Connection / Data Port. (D)
• Business Centre. (D)
• Swimming Pool. (D)
• Parking Facilities.
Should be adequate in relation to the number of rooms &
banquet / convention hall capacities. Exclusively earmarked
accessible parking nearest to the entrance for differently
abled guests.
• Conference Facilities.
 Eco Friendly Practices
• Sewage Treatment Plant
• Rain water harvesting.
• Waste management.
• Pollution control methods for air, water and light
• Introduction of non CFC equipment for refrigeration and air
conditioning and other Eco-Friendly measures and
initiatives.
 OVERALL STANDARDS

Statutory Obligations
Fulfilment of all statutory obligations, where applicable,
relating to:
• Fire Precautions
• Price Display Orders
• Food Safety / Hygiene
• Licensing
• Health & Safety
• Discrimination
• Trade Description
• Data Protection
• Hotel Proprietors Act
THANK YOU

PRESENTED BY-
MOHD NAZEEF KHAN
JUNED AHMAD
RAZA ABBAS
SHAMS SAIF